Stevens Creek Mazda

Horrible Bought a vehicle that they knew was in bad shape, sold it to me in an unsafe manner. I brought it back 6 days after purchase and asked them to look at Bought a vehicle that they knew was in bad shape, sold it to me in an unsafe manner. I brought it back 6 days after purchase and asked them to look at it. They lied and said they looked at it ( my family stayed outside all day) and when confronted they said they would look at it tomorrow. They "test drove it 4 miles" and said they went on the freeway and that it wasn't making noise or driving strange. I called xx and made a tech drive with me who tried to play off the noise until I pointed it out. They said they would call me Monday to fix it and never did. I called and was told the manager wasn't in and that he'd call me back and never did. I lived 60 miles away and driving there was unsafe. The vehicle died after 2 months and I had to let the bank take it. These people are crooks More

Paint Defects Warranty Re: OakTree Mazda by EagleZoom: 05/28/2014 Sales service during purchase of the new vehicle was very good. After sales service was very bad. Refused Re: OakTree Mazda by EagleZoom: 05/28/2014 Sales service during purchase of the new vehicle was very good. After sales service was very bad. Refused to honor warranty service for minor paint defects repair on front fender of a 2014 Mazda 3. The dealership claimed the defects were hits from another vehicle. Referred owner to an Auto Body Shop and pay the expense. The owner has no knowledge of contacts with any vehicles or objects. More

Worked out a deal over email. With price quote in hand, went to the dealership to sign all the documents. After filling out all the documents, the finance manager comes out with a different price (much hi went to the dealership to sign all the documents. After filling out all the documents, the finance manager comes out with a different price (much higher). Then won't back up the written price quote from the emails. What a joke of a dealership. More

Kristina Duvall has helped me a number of times when servicing my car. She always does a great job of working with me to make sure I'm aware of everything that's going on with my car as well as remember servicing my car. She always does a great job of working with me to make sure I'm aware of everything that's going on with my car as well as remembering me to make my trips more personable. Thank you Kristina. More

Oaktree Mazda,San Jose Ca. My car buying experience Oaktree Mazda,San Jose Ca. My car buying experience at Oaktree Mazda was easy as I just looked at the advertisment and bought that car. When I a Oaktree Mazda,San Jose Ca. My car buying experience at Oaktree Mazda was easy as I just looked at the advertisment and bought that car. When I arrived at the dealership that sense of uneasiness went away in part because of the salespeople. When I was much younger my folks used to take me car shopping and most of the salespeople worked at the dealership next door. So when I reminded my Salesperson of that they gave me a little better treatment. They did a great job showing me all the options. I had visited the dealership next door and wasn't pleased. I think in my experience its sometimes the salespeople that made the difference and the more seasoned salespeople know what I wanted and made it happen. More

Oaktree Mazda San Jose Ca Service I was very pleased with the service I was provided at Oak Tree Mazda. Everyone I spoke with was friendly and helpful. And if I point out some item that might have been misse the service I was provided at Oak Tree Mazda. Everyone I spoke with was friendly and helpful. And if I point out some item that might have been missed, they willingly check it out and always leave me with a satisfied feeling.Setting up the appt. online was simple. I appreciated the confirmation email and phone call. The employees I spoke to on the phone were all helpful and sincere. My advisor Kristina was very friendly ad professional. The shuttle driver was also pleasant. All the employees and service was prompt. I also appreciated the report card for the service done on my car...and finally, cleaning my car! Thanks for making what used to be a mundane errand into a pleasant, simple and easy-going experience! More

Employees with bad attitude. worst service ever! mis-advertisement. don't buy cars/do service ther! One day I went to check out some car there. The salesman's attitude is superbad. I'm surprised mis-advertisement. don't buy cars/do service ther! One day I went to check out some car there. The salesman's attitude is superbad. I'm surprised how they do business. The salesman had a bad attitude. He doesn't seem ok to answer questions. After a little while, this guy started to tease you as his sales skill: exact quote: "how much you think we should ask for this car? 5 bucks?" I ignored this signal and asked another several questions politely and he just shouted : "get out here!" More

Never again, im still in a dispute over my purchase. I purchased a used car and everyone know never buy a used car without an extended warranty, the warranty will usually pay for itself. The turbos craped purchased a used car and everyone know never buy a used car without an extended warranty, the warranty will usually pay for itself. The turbos craped out on the car and turbos which are typically covered under an extended warrantee, and when we contacted AUL warranty they told me Oakltree should have contacted me months ago to tell me the warrantee contract was uneligable for the car I purchased! Did I ever hear from Oaktree? No! would I have purchased the car without a contract? No! Are turbos expensive? xxxx Yeah!! Dont buy from Oaktree!!!!!!!!!!!!!!!!!!!!! More

I Came down looking for a mazda3 hatchback and I dealt with Dan. He was very young, but very knowledgeable and genuinely friendly. He explained the difference between the mazda and the competition in si with Dan. He was very young, but very knowledgeable and genuinely friendly. He explained the difference between the mazda and the competition in simple english. For negotiations, he didn't turn all "car salesman" on me. He was very fair and a joy to deal with. The management was also very professional and catered to my needs. For a new mazda, these guys are the place! More

After reading all the bad reviews, I was really hesitant to go to this dealership. However, it was the only one that gave me something in the price range I was looking for, so I decided to brave it. The g to go to this dealership. However, it was the only one that gave me something in the price range I was looking for, so I decided to brave it. The guy I was talking with claimed he was a straight talker that kept his word, and indeed he was. He promised me a price on the phone and held up that promise when I got there. There was very little hassle, though he did call me quite often before the purchase to check with me on my car buying status. He tried to be very available by giving me his cell phone, and I made good use of it. Returned to the dealership to request a form later on, and the manager I dealt with, Chris, was quite friendly and helped me get the forms I needed. All in all, it was a good experience, and maybe I just lucked out and talked to the right guy, but I had a much better time than described in the other reviews. At one point they were a bit sloppy and forgot a piece of documentation, but were able to provide it the next day. Reading the reviews helped, though, and it definitely pays to have researched in advance and be on alert, checking for such things as dents and scratches. Make sure also that they give you all the documentation needed. More