Stevens Creek Toyota

They provided a friendly straightforward experience. This dealership is within walking distance of my home, and I have bought three Toyota vehicles here since 1967. I have had them and two other Toyotas serv dealership is within walking distance of my home, and I have bought three Toyota vehicles here since 1967. I have had them and two other Toyotas serviced here, because I value the expert comments I have received about things that will need attention, and how they fixed one older vehicle to pass the smog test, when no-one else could. More

I have been maintain my 2010 Toyota here since I purchased it. The car never disappointed me. The most important, the service never disappointed me. Waiting time is always Shorter than they tells me purchased it. The car never disappointed me. The most important, the service never disappointed me. Waiting time is always Shorter than they tells me, which always warms my heart. More

Bought 2 cars here in the last 4 years. Very nice dealership, friendly and helpful attitude during and - more importantly - after the sale, conveniently located (for service and parts), open on weeke dealership, friendly and helpful attitude during and - more importantly - after the sale, conveniently located (for service and parts), open on weekends, service turnaround time - great. What else could you ask for? More

Sam Kreitem, the Fleet Manager, was very professional. Price was great and competitive. Exceptional follow through on scheduling meeting and delivery of vehicle. Sam exceeded my expectations. Price was great and competitive. Exceptional follow through on scheduling meeting and delivery of vehicle. Sam exceeded my expectations. More

I went to Toyota dealership to buy a used car but walked out buying a new car. It was a great deal and the options and promotions they provided were awesome. Overall a very delightful experience and highly out buying a new car. It was a great deal and the options and promotions they provided were awesome. Overall a very delightful experience and highly recommend them. More

I scheduled a service for today, May 29th, 2013 at 2:30 PM. I arrived on time and someone came to ask me what I needed. I told him that the car needed service and showed him the appointment print out. H PM. I arrived on time and someone came to ask me what I needed. I told him that the car needed service and showed him the appointment print out. He proceeded to ask me the name of the advisor and since it was not written on the appointment confirmation and I did not remember he went to get the first available advisor. So here comes Nick Taylor asking really loud what I needed (even when the other fellow had already told him and gave him the appointment print out I brought with me) so I told him that the car was due for service. He got the information he needed from the car and we proceeded to his desk. I asked him how much would the service be and he said $69.95. I asked him if he could offer me an additional discount to which he replied that this amount was already the discounted price. Then I asked him how long will it take since I had a 4:00 PM appointment. With a very rough tone of voice and an unfriendly face he told me that it will take an hour and a half and that the car will be done by 4:15 PM. I then asked him if there was the possibility to have it done within the hour because I needed to be at my appointment at 4:00 PM, to which he replied in a very firm and again unfriendly voice, "this is what it is $69.95 in a 1.5 hour, you want to take it or you want to leave?" At that moment I decided to keep cool because I really wanted my car serviced. So I said that it was fine, that I would be waiting at the waiting room and that if by any chance the car could get done earlier to please come and tell me. So he then again repeated his same predicament of the money and the hour. He gave me the customer copy with the estimate and I just said thank you and left to the waiting room. I waited until almost 4:30 PM and this guy never came to tell me anything about my car. So I went to his desk and he was MIA. I asked the lady who was sitting next to him where Nick was and said that he had left and was planning on returning sometime before 6:00 PM. She offered to help me when she was done with a customer, so I waited for her. Then she came and searched in the computer and could not find my information. She looked for the paperwork Nick had filled out and did not find it either. She went to the back to try to find it and she did not find anything. At that moment I was getting a bit upset and told her that I was counting on Nick keeping his word, especially after being so rude letting me know that it was 4:15 PM or to take a hike (my words). I then went to the back where cars are being fixed and in that moment, around 4:35 PM, I saw my car being lifted to be worked on. Then the lady advisor asked the mechanic if he was just beginning to work on it to which he replied yes. So that did it. I wasted my afternoon for nothing. I told them that I wanted my car. She pulled it out of the station and when I went to get into my car and noticed that my floor mat was not there. Then she said that it was in my back seat. I had boxes for my work with delicate product on it and those morons placed the dirty mat on them. I took my car and left. In all the years that I have been servicing my car at this dealership I have never encounter such an incompetent advisor as Nick Taylor. It was quite obvious that he has an unprofessional work ethic and he let any issues in his life to affect the work he does, because I see no reason why he treated me this way. Did he get upset because I was just asking for and additional discount and an hour window to have the car ready? He really showed up his true colors for sure. The lack of professionalism, education and just simply courtesy are very evident. If Toyota Service could not do the work as promised he could have come to tell me or at least call me on my cell to let me know. I really feel that this was all done on purpose but I cannot find a reason why... So Stevens Creek Toyota you get a bag full of sh*** from me this time. Perhaps you can offer some sort of customer training to your people so they learn how to treat everyone equally and to be professional and friendly. More

Ever since I purchased my Toyota Highlander in 2008, I have taken my car to Stevens Creek Toyota for servicing. The service has always been friendly and the workmanship excellent. On 5/21/2013, I took the have taken my car to Stevens Creek Toyota for servicing. The service has always been friendly and the workmanship excellent. On 5/21/2013, I took the car in for its 90,000 miles service which includes replace the timing belt. I also needed to replace the water pump. The work was done the same day I took it in. The service agent, John Smith took a Toyota coupon I had previously received in the mail as well as other discounts to reduce my bill by $200, which I welcomed. A clerical error was made on my Visa charge which I failed to detect. However, before I got home Toyota called to tell me of the mistake. The next morning, I returned and met with John Smith who had been notified of the mistake. The mistake was immediately corrected. I can't praise John Smith and Stevens Creek Toyota enough for the service I received. Thank you Steven Creek Toyota. More

When we visited this dealership, we initially only wanted to test drive the Rav4. It was our third brand that day. We got to drive the car with no pressure whatsoever from the salesperson. After driving t to test drive the Rav4. It was our third brand that day. We got to drive the car with no pressure whatsoever from the salesperson. After driving the car, we liked it better than any other brand we had tried. Through a Consumers Report car buying program, I was guaranteed a certain price for the same car at another dealership that was 50 miles away. Our salesperson was able to match that price. We were very pleased since Stevens Creek Toyota is fairly close to our home. Everyone that we dealt with at Stevens Creek Toyota was courteous and professional. For once, buying a car didn't feel like such a huge ongoing ordeal! We were quite satisfied with our whole car buying experience. Oh, and I love the fish tank in the customer lounge! More

My experience with Stevens Creek Toyota dealer was am amazing one. They were honest and reduced the hassle usually associated with car purchase. I will definitely use them for future purchases. I really amazing one. They were honest and reduced the hassle usually associated with car purchase. I will definitely use them for future purchases. I really appreciate their business and professionalism. More

Even after quoting the wrong price, the dealer stuck to the price and gave the car in the price they had initially committed. Customer friendly, outright honest and admit mistakes. I am really satisfied the price and gave the car in the price they had initially committed. Customer friendly, outright honest and admit mistakes. I am really satisfied with the service I got. More