Stevens Creek Toyota

Dave Oliver in Steven Creek its very helpful person my Tacoma is update all services I received my Tacoma on time . Thanks for help me. Asif

John Smith is the best. He cares about the customer. I have been bringing my car here since 2007 and always treated with respect. Thank you

I’ve had terrible experiences with service advisors at other Toyota dealerships, but John Smith is hands down the best. He is honest, efficient, knowledgeable, and treats his customers like they are family. I would never go anywhere else.

I have been bringing my car here for service for 7 years. They are always prompt and the shuttle service is very handy if I choose not to wait. The weekend service makes it very convenient for me to bring the car in. John Smith is always polite, professional, and very accommodating. He goes above and beyond to make sure my car is up to date on all maintenance items.

Been going to this dealer for service since 2006. Constantly changing service advisors. It's completely the luck of the draw as to what kind of service advisor you'll get -- some are good, some are not responsive. They used to schedule your next appointment for you for your 6 month/5000 mile next service. Not anymore. They put a sticker on your window and make you call in to schedule the next appointment. They pressure you to leave 5 star reviews with Toyota but are insincere when it comes to resolving customer service issues. You have to request the service advisor to review the multi point inspection with you, otherwise they simply give it to you with your invoice and let you figure it out. Customer service in the service area has decreased over the years.

I have worked with many technicians including Makin (sp), and Carlos, just to name a few. Each time I need to schedule my vehicle for service, or have had to have my windshield and rear view mirror replaced I was treated with exceptional customer service. I have had my vehicle detailed, and was offered a loaner vehicle as a courtesy. I live in south San Jose and could go to Capital Toyota which is closer, but I prefer Stevens creek Toyota because loyalty is a priority for me.

We were looking for a specific car to lease - model, configuration, and color. Josh was extremely courteous and followed up with us in a timely manner. We got the car we wanted and working with Josh was truly a pleasure.

I have continued bad experiences with this dealership. I would go elsewhere, but my car is still under warranty and it is the closest dealership. The service is totally disorganized; which is time consuming and frustrating. The quality of work is poor. Don't ever get tires here: they sliced the inside of my tire when installing it - it blew out as I was on highway 17 in the Santa Cruz mountains (I thought I would die). They made me schedule a separate appointment for a recall - they wouldn't deal with it during my regular service appointment - probably they can make more money from Toyota that way. During my recall appointment they scratched my car... Toyota - please work with this dealership - it makes you look bad

Josh Pourkhorsand was friendly and helpful. It was my first experience with the dealership and I was very satisfied with the service. Josh took the time with me to make sure I understood the Corolla features. It had been 16 years since I bought a new car. All the features were a mystery. I appreciated his patience and understanding. He is enthusiastic and made the shopping experience fun.

Josh made my buying experience so effortless and stress free. He was so very helpful. He made the process quick and easy. Thank you so much!