Stevens Creek Toyota

I got the car I wanted - mostly - but the sale experience leaves much to be desired. You will get screwed on a trade-in. Massively. They won't budge from THOUSANDS below the trade-in value. I eventually got leaves much to be desired. You will get screwed on a trade-in. Massively. They won't budge from THOUSANDS below the trade-in value. I eventually got $5,000 for a car that the KBB lists around $8,000 for a trade-in and that I now see on their site listed for $10,995. That's the VERY SAME car - matching VIN and everything. The first person to take me for a test drive knew nothing about the car (a Scion iQ) and he fell in love with the clever dome light. All my technical/operation questions about the car had to be answered by my own research online. I brought my own financing, but they demanded that they run a credit check and try to offer their own. Finally, the last guy you talk to will try everything in his power to use up every last dollar of your budget and trade. I did buy some options (an extended warranty, floor mats) but was heavily pressured for all sorts of junk (Xzilon coating, "dent protection" and other "service plans.) The one thing I really wanted to upgrade - the stereo - was ignored. The upgrade was listed at $479 on the Scion site but was quoted by their parts team at over $1,000. Now their site offers a different stereo upgrade, but it's over $800. Once the signature is on the paper, it's impossible to get straight answers out of anyone. I still don't know who to call if I need roadside assistance ("You'll get something mailed to you" - hasn't happened) and no one has a straight answer about the upgraded audio system except the over-$1000 from the parts department. I love my little iQ, but the sale experience leaves much to be desired. More

This dealers website says you can come in without appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was appointment for an oil change. I went in today and they refused saying they are too busy. I told them oil change takes 10 minutes. But the person was so rude, he kept saying no and told me to take my car away from there. More

I bought a new toyota corolla from this dealer. They I bought a new toyota corolla from this dealer. They guided me excellently right from seeking my requirements, suggesting the right models for me, g I bought a new toyota corolla from this dealer. They guided me excellently right from seeking my requirements, suggesting the right models for me, giving me a good test drive, explaining each and every feature of the model, pricing options and cost benefits in each model available. I could make an informed decision. Coming to the pricing, they were upfront in explaining how pricing works in US (myself being new to US), giving me the best deal. I should appreciate they were quite flexible in giving me different options on financing part and I could pick the one best suited for me. Coming to the paper work, it was all done in a very short time. They explained well everything in the contract, servicing options available. And the delivery was perfect. They also suggested me the right car insurance which also turned out a good deal. If someone is looking for a good deal and great customer experience, this is the place to go. More

I was sold a car without a spare key. I knew about that only after I actually bought the car. I asked how this issue could be solved and haven't hear from them since. I was also stucked in a room for h only after I actually bought the car. I asked how this issue could be solved and haven't hear from them since. I was also stucked in a room for hours with a sales person who tried to sold me additional options I did not want to buy. I found it very rude. More

An overall great experience buying a car from Stevens Creek Toyota. In contrast to other dealerships, there were no games at all. I took a test drive on a Saturday and clearly made it know that I wasn' Creek Toyota. In contrast to other dealerships, there were no games at all. I took a test drive on a Saturday and clearly made it know that I wasn't yet ready to buy. Robert, the salesman, had no issues with that approach. On my way out the door, he indicated that he could take a couple of thousand off of the sticker price. On Wednesday of the following week, I visited a total of 3 dealerships to get their best offer on the same make/model/options, etc. Capitol Toyota quickly gave me a number with no pressure. Piercy Toyota started the games ("Let me see what I can convince my manager", "What would it take to get you into this car tonight", "I'm on your side here", etc.) and came back several times with prices higher than Capitol, despite being told that Capitol had already beat their price (Maybe they didn't believe me!). Then I went to Stevens Creek Toyota. I told them what I wanted to pay. They came back $500 higher. (Still less than the Capitol price) I asked them to drop it by $150, and they did immediately. Told them I needed to check with the wife, and they jumped straight to my offering price. Total time required to get to my desired price: 20minutes. I HATE the games that some dealers play (Piercy), and Stevens Creek didn't even try that. This was the best car buying experience I've ever had. For the first time, I don't feel cheated. More

I decided it was time for a new car, I have owned Toyota's my whole life and I new I would purchase another. I went to my local Toyota dealership (not Stevens Creek Toyota) and had decided on a Tund Toyota's my whole life and I new I would purchase another. I went to my local Toyota dealership (not Stevens Creek Toyota) and had decided on a Tundra. The experience was less than pleasant. The salesman was new and knew nothing about trucks and the manager was all about how we can sell this truck to you "now". However, they had a truck that met my requirements and I was going to purchase it (however, I told him I would be back tomorrow).....however, on my way to a friends house, the next day, I passed by Stevens Creek Toyota, really only to look and compare. That is when Sam Rad found me. He was exuberant, funny and incredibly knowledgeable. He showed me everything they had, and what they could get for me and Because of Sam I literally bought the car that day from Stevens Creek Toyota. The process of the purchase was just as friendly....while it may have took a little longer than I would have liked, everyone from the managers to the finance personal to the service manager were fabulous, friendly and truly looking to make me feel like I was the ONLY one who mattered. Stevens Creek Toyota is a fabulous place to purchase your vehicle, you will not be disappointed......especially if you find Sam Rad and have him help you with your decision! The only downside is that Sam promised to throw in "Nemo" ( A clownfish in their new beautiful saltwater aquarium)......somehow I walked out the door without him....Sam, if you see me walk in with net...lock the aquarium doors! More

Stevens Creek Toyota has consistently given me outstanding service. When my brand new 2010 Prius was stolen and vandalized just a few months after I bought it, they worked on it for weeks and bro outstanding service. When my brand new 2010 Prius was stolen and vandalized just a few months after I bought it, they worked on it for weeks and brought it back to perfection. And most recently, last week one of the headlights burnt out and I had to bring it in for replacement (unfortunately, headlights on a Prius are not an easy fix as they are on other cars). I tried to make an appointment to get it done but they had none left. The service person said to go ahead and try bringing the car in anyway. When I did so, they were absolutely swamped, with cars scheduled from the previous day still in queue for servicing. Yet, somehow they got me in and had the simple fix done in just over an hour and a half. The part was just a touch on the pricey side at $30 for the light (I tried to bring in my own light from an auto store, but turns out they sold me the wrong one). But still, I'd highly recommend them. It's best to make an appointment, and their online reservation system makes it simple. This is a place I intend to continue patronizing. Thanks, Stevens Creek! More

Agents were patient and accommodating to my needs. A financial deal was made very easy. Since the purchase the service calls have been immediately acted upon. Lastly a rental car was provided with littl financial deal was made very easy. Since the purchase the service calls have been immediately acted upon. Lastly a rental car was provided with little complications. They are just a phone call away for me to feel satisfied with their service and concern for my problem. More

We went to 2 different Toyota dealers before going to Stevens Creek. I would rate the other two (Toyota 101 and Sunnyvale Toyota) around a 2 or 3 out of 5, but Clement gets 5 stars. Stevens Creek. I would rate the other two (Toyota 101 and Sunnyvale Toyota) around a 2 or 3 out of 5, but Clement gets 5 stars. More

Both sales and finance staff were efficient and courteous with no hassle. Price and value is best when comparing to competitors Hybrid line of vehicles. Thank you. with no hassle. Price and value is best when comparing to competitors Hybrid line of vehicles. Thank you. More