Stevens Creek Toyota

Josh Pourkhorsand was amazing to work with. Incredibly trustworthy, honest, responsive, and clearly a knowledgeable professional. I couldn't be happier with my experience at Steven's Creek Toyo Incredibly trustworthy, honest, responsive, and clearly a knowledgeable professional. I couldn't be happier with my experience at Steven's Creek Toyota and would love to work with Josh again in the future. More

June 11, 2022- Upon arriving to the dealership, we parked in the visitor's parking. Mark Pascual immediately made me feel uncomfortable. After parking, my husband and I got out of the car to clean my one y in the visitor's parking. Mark Pascual immediately made me feel uncomfortable. After parking, my husband and I got out of the car to clean my one year old. This took approximately 10 minutes to do, all while Mark stood within 3 feet of us staring at us. I let that slide, because I did not know if they are required to come up to us as we arrive. I then stopped and uncomfortably said, "hi" to Mark. He was rude from the beginning, but I was unsure if he had a lack of pragmatics, so I continued talking to him. We walked indoors, and I started asking about the new car that runs on Hydrogen. I will be the first to admit I am not well versed in cars, so I started asking questions, such as, "I know the car runs on Hydrogen, but will it also run on gas?" He replied, "Hydrogen is a gas." I told him I understood that, but am confused because I've never seen a car like that before. He then said, "well yeah, it's electric." I asked what the difference between that car and a hybrid is. He replied, "well they're both electric just different." He said plenty other rude demeaning things to me, I finally discreetly asked him, "could you please get somebody else to help us? I don't like the way you are speaking to me." He then replied, "Sure, I'll get you a Spanish speaker." I was livid! My husband asked him why he would say such a thing to me. I told him, "I've been speaking English to you the whole time, and I think I speak it pretty well, especially as a Speech Language Pathologist, that was rude!" He then walked off and I had to find my own help. Needless to say, Toyota lost a sale on June 11, 2022. We had cash in hand to pay for a car in full. Instead, we went to Hyundai and bought a Tucson, all cash. It's sad that Mark Pascual judged a book by it's cover...your loss. More

Great, friendly, very easy process. Rod was great very professional and helpful. Luckily he was able to help me complete most of the process over the phone. Rod was great very professional and helpful. Luckily he was able to help me complete most of the process over the phone. More

Went into dealership with an appointment to test drive Sienna. Showed up and sales person was not available (no show). Another sales person helped me, but was NOT a good sales person. Did not have any Sienna. Showed up and sales person was not available (no show). Another sales person helped me, but was NOT a good sales person. Did not have any knowledge of how the hybrid worked or the regular maintenance schedule. Customer service was awful and people at the front desk, ignored me for 5 minutes, until I spoke up. Would NOT RECOMMEND THIS DEALERSHIP... :( More

UNETHICAL BusinessThe service agents are LIARSI spoke UNETHICAL Business The service agents are LIARS I spoke to the service Desk and scheduled a diagnostics. The desk (Marissa) confirmed that the charg UNETHICAL Business The service agents are LIARS I spoke to the service Desk and scheduled a diagnostics. The desk (Marissa) confirmed that the charges for Diagnostics would be adjusted in the overall service cost. Shawn Kamal is my service advisor. He declined to adjust the money and further did not hesitate a bit to lie on their commitment, When asked for his Manager, a Jason came on the call and LIED in my face that the store's policy was not to adjust the diagnostics charges in overall service cost. VERY Unethical business and Don't mind Lying to your face!!!! More

I had the pleasure to work with Omar Vargas, Sales Rep, his customer service was great and his attention to detail to find the right price for me made the buying process a lot easier. Calm demeanor and ea his customer service was great and his attention to detail to find the right price for me made the buying process a lot easier. Calm demeanor and easy going. Even thou I didn't buy my Tacoma at this dealership. I would recommend Omar to help you buy your next Toyota car. More

I had to wait nearly for 20mnts just to get attention of service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they ref service representative, with no other customers around. For 5000 miles maintenance, their minimum charge is 239.When I asked for a discount, they refused. May be Steven Creeks forgot there are other service centers around. I used to be a regular customer here, not any more. More

I wish I could give this dealership 6 stars! I just bought a used Toyota Mirai from them this past weekend, and I cannot imagine a better car buying experience. I wanted an eco-friendly car, and the d bought a used Toyota Mirai from them this past weekend, and I cannot imagine a better car buying experience. I wanted an eco-friendly car, and the deals that they have on Mirai's are so ridiculous the decision to buy was easy. But it went way beyond just the deal, the service and professionalism of this dealership was tremendous. The entire dealership team was exceptional, taking the time needed to answer all my questions and never pressuring me in any way. Special thanks to Ray Khandan, Elyas Amiri, and Sam in finance--they were all just great to work with. One other thing that has to be mentioned is they have their own Allstate office inside the dealership. How genius is that? It makes so much sense. In addition to the great deal I got on my car, the agency manager Ruby helped me save over $50 a month on my insurance! It was a total bonus. I can't recommend Stevens Creek Toyota enough. Plus I LOVE my new car, it is amazing! More

Jonathan Reyes, Suni Singh and Perry Farahani where all great to deal with and very informative. I love Toyota products and these guys rocked! My wife and I are sticklers for what we want to get for both v great to deal with and very informative. I love Toyota products and these guys rocked! My wife and I are sticklers for what we want to get for both vehicle and price, we got both. Thanks guys for making it a great experience! R & E Kulkowski More