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Stevens Ford

4.7

23 Lifetime Reviews

3101 West Owen K Garriott Road, Enid, Oklahoma 73703 Directions
Sales: (580) 242-3673

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23 Reviews of Stevens Ford

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October 10, 2019

"My family has purchased 3 vehicles from Stevens..."

- Melendez2019

My family has purchased 3 vehicles from Stevens Ford. 1 brand new vehicle and 2 used. One of the two used was a Honda. We had it for about two months before it started having problems. We took it on a trip and it got Stuck in a different state. (Dealership still can’t figure out what’s wrong with it). That didn’t seem like an issue because we had purchased the “First Extended warranty”. The one benefit that was talked up by the finance guy (J.J”) was if anything happens to your vehicle we will provide you a rental vehicle while yours is in the shop. Unfortunately, when we called our car salesman (Brandon) he did not direct us to help, so we called (J.J) who told up on three separate occasions he’d call us back and never did. Next, we called the service department (Don) who told us he’d call us back, he never did. So, we called him back for the 3rd time and he was incredibly snappy on the phone about the situation and told us they do not have a rental for us (Because the company they go through was out). I explained we have been without a car for 4 going on 5 days and it was causing our family distress and we were disappointed In how we were getting thrown around from person to person because no one knew what to do about our issue. I explained, we purchased the issuance because we trusted J.J (finance guy) and Brandon (salesmen) would do right by us and we weren’t receiving good service when we needed it the most. He insisted none of this was fords fault and if I wanted to pursue it I’d have to speak with J.J, but he had just heard about this from Brandon a day previous. I stated that we actually called Brandon immediately for assistance and it was again, disappointing, that he waited 3 days to call him (Don the service manager); or at least point us In the direction of help. Long story short, this dealership and it’s employees are eager and Motivated to sell you a vehicle, any vehicle in fact, (even ones that are poorly serviced and will brake down within a month or two), but if you need anything beyond that contract signature they do not have time for you. My family will not be purchasing from any Ford dealership again. Let me make it clear, not because we were sold a faulty car, but because we were provided with staff who did not have enough pride in their company to provide service beyond the Paycheck they received for our purchases. I am sad to say, we still have not received assistance. If you have a family, a job, or anything that requires your vehicle to run. PLEASE, do not purchase from Stevens Ford or waste your money on “First Extended”.

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Recommend Dealer
No
Employees Worked With
Brandon (Salesmen), J.J (Finance) and Don Services
July 30, 2019

"Satisfied Customer "

- Andrea Dillon

I went in to Stevens Ford for a used car but some things with my trade in weren’t working out. The Stevens Ford team worked hard to get me into my brand new Ford Escape and I couldn’t be happier. Excellent Job!!

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Recommend Dealer
Yes
Employees Worked With
Brad Deterding, James Baker
July 13, 2019

"New car purchase"

- harmons

Curtis is always very helpful in finding us exactly what we need. He is always available when we have questions and thorough with his responses.

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Yes
Employees Worked With
Curtis
July 12, 2019

"Great service and friendly staff!"

- cbrewer2010@gmail.com

Mike goes above and beyond to make sure you are accommodated while you wait. Offering rides of needed. All the workers are very friendly and care about the customer. I will return again! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Michael Davis
June 04, 2019

"Service on pickup"

- Ajjdjj123

Advices on what was done. Employees gave advice on other items that shoul be done in the future. All employees were pleasant and respectful. Very satisfied either the service.

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Recommend Dealer
Yes
Employees Worked With
Forgot their names
March 06, 2019

"Wonderful "

- Lilly

I have always had a wonderful experience here. The staff are very patient and thorough when answering any questions. I couldn’t ask for better people to trust my vehicle with.

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Recommend Dealer
Yes
Employees Worked With
N/a
December 03, 2018

"Wonderful experience"

- cdmccook

We had a fantastic experience at Stevens. From our salesman Mike to everyone in the office, we were treated extremely well. If you're looking for a small-town experience in which you'll be valued as a customer, Stevens is the place for you. We highly recommend them and are glad we made the trip up from OKC.

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Recommend Dealer
Yes
Employees Worked With
Mike Fleece
November 17, 2018

"Great work"

- Old grey wolf

Stevens Ford in Enid, Oklahoma worked on our 2013 Explorer. It was still under warranty and they went above and beyond (as they always do) to meet our every need. Great place to shop, too!

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Recommend Dealer
Yes
Employees Worked With
Don
September 18, 2018

"Great deal on the vehicle I wanted!"

- SteveNBonham

I had done my homework and knew what vehicle I wanted. On consultation with the dealership we went ahead and ordered my 2018 Escape 2.0 L from Ford. I got a "great"deal!

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Recommend Dealer
Yes
Employees Worked With
Randy had his hands full much of the time but managed to consistently respond to me in a timely manner.
September 13, 2018

"Great experience"

- Jezus213

Got us in the vehicle we wanted and gave us a fair price for our trade. Jesse James did what he said and we were driving off in no time!

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Recommend Dealer
Yes
Employees Worked With
Jesse James
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