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Stevenson-Hendrick Toyota Jacksonville

Jacksonville, NC

4.9
1,078 Reviews

3124 New Bern Hwy

Jacksonville, NC

28546

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1,078 Reviews of Stevenson-Hendrick Toyota Jacksonville

July 17, 2020

Odd Noise by Rear Wheel We noticed a strange sound coming from our rear wheel when we took the transmission from drive to park. Brian diagnosed the issue immediately, and edu More

by Mrrickgb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Jul 20, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 17, 2020

The service was timely, efficient, and high quality. Staff were welcoming while conducting business and social conversations. I would highly recommend this dealership for shopping and service. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kami Eckles
Jul 20, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

We cannot thank you enough for your wonderful review of Stevenson-Hendrick Toyota Jacksonville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 17, 2020

Matt Morrissey is awesome! I always love coming here. Bought 4 vehicles thru Stevenson over 15 years being here in North Carolina. Matt looks out for me and recognizes me by name!! More

by Kimberly3
Recommend Dealer
Yes
Employees Worked With
Matthew Morrissey
Jul 20, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 16, 2020

Sherrywas very helpful and took super care of my problems. Will be happy to work with her again. She listen tomy concerns. Thanks again Sherryfor your hel. More

by Cyndi
Recommend Dealer
Yes
Employees Worked With
Sherry Blake
Jul 16, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for your great review, Cyndi! We're glad to have Sherry on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Thanks for choosing Stevenson-Hendrick Toyota Jacksonville! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 16, 2020

Service staff was very friendly, fast, and efficient. I was able to get in and out relatively quickly and with very little hassle. Brian was particularly helpful and friendly, explaining what was going on More

by Johnshu1723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Jul 16, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 16, 2020

Came in to get my suspension looked at. In less than 5 minutes, Joseph was able to SHOW me what was wrong! Sherry also makes it extremely easy and comforting to bring your car in for maintenance! 20/10 wo More

by Bruno Estrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph-Tech, Sherry Blake
Jul 16, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 16, 2020

Staff was knowledgeable and friendly. The service manager, Brian Bess was very helpful as well as funny. Would recommend them if you are in the area and need a place to take your car to be serviced. More

by Thewelldone
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Jul 16, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 16, 2020

Great service, kind associates, and a nice lobby. Sherry Blake was very helpful when discussing my truck! Overall good experience with the exception of long wait times on occasion. More

by Lborcbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Blake
Jul 17, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 15, 2020

I am always greeted with friendly faces and knowledgeable employees. Tim was very helpful and explained the necessary maintenance. I appreciate the timely manner each time I bring my vehicle in for service. More

by Teachkmortimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Mulvihill
Jul 15, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

July 14, 2020

Anna was very professional and not a pushy salesperson. She made the service work very smoothly. Give the girl a raise!!! I highly commend her for a job well done. More

by Bmw9814
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Malgadey, Steven Kirchhoff, Anna Ruiz
Jul 15, 2020 -

Stevenson-Hendrick Toyota Jacksonville responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Anna made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you for choosing Stevenson-Hendrick Toyota! George Popajohn, General Manager, 910-232-7936, GEORGE.POPAJOHN@HENDRICKAUTO.COM

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