Stevenson-Hendrick Toyota Jacksonville

Incoherent maintenance department Recieve a safety recall on airbag for 2005 toyota tundra. Stopped by this dealership to arrange a scheduled service to address airbag recall. Maintena Recieve a safety recall on airbag for 2005 toyota tundra. Stopped by this dealership to arrange a scheduled service to address airbag recall. Maintenance rep indicated airbag part was not an issue. Did not want to waste my time so I scheduled an appointment a week out that would address not only the airbag recall but also two minor trim piece replacements that I wanted accomplished and a brake inspection. Trim parts needed to be ordered so the scheduled appointment was set pending parts arrival at dealership. I also requested a loaner vehicle so that I could drop the vehicle off at the appointed date and continue on with my life. Maintenance rep said to call the the day prior to scheduled appointment to check on loaner vehicle. I was called by a dealershhip service rep the day prior to my scheduled appointment. I confirmed with them that all required parts where available for service and the appointment for the following day. I also asked about the loaner vehicle. Service rep could no find the maintenance rep that I had arranged my appointment with but did indicate she would have a maintenance rep call me to confirm the loaner vehicle. I recieved no call. The following day I arrived as scheduled at the dealership and was recieved by a different maintenance rep. The vehicle was recieved for service, no loaner vehicle was made available as requested and the rep informed me after trim piece installation that the part for the airbag recall would need to be ordered and I would have to make yet another trip an hour away with another appointment to this dealership. Really? Why did I waste my time scheduling concurrent maintenance a week out and then confirming parts availability prior? The service rep did a very polite and apolegetic job of describing the departmental failures that stranding me at the dealership for 4 hours without accomplishing the scheduled maintenance while signing me up for another scheduled waste of time at a later date. Nice guy but I really don't care for an apology. I would rather have executed compentence especially after I lobbed them a softball a week out and confirmed with the department availability of parts. Think this is small potatoes for this dealership? Think again. My last experience with them involved a three day process for $4000 dollars worth of air induction pump and air induction valve maintenance that left me stranded in their lobby or the side of the road for days. To be clear, I have no issue the the mechanics or the the maintenance they accomplished, its the departmental time sink of inefficient and deceptive coordination with the customer that eats me. I'll be driving anouther hour and a half beyond this dealership for my next toyota maintenance effort. More

Not just a number... More like family I had an amazing experience there. They worked all day to help me find what vehicle best suit me and my bank account. I didn't feel like a number they I had an amazing experience there. They worked all day to help me find what vehicle best suit me and my bank account. I didn't feel like a number they treated me like a family member. More

awesome first time experience It was my first time buying a car and they made it very smooth and easy. They also picked a perfect car for me and I couldn't be happier. It was my first time buying a car and they made it very smooth and easy. They also picked a perfect car for me and I couldn't be happier. More

Wonderful I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness !!!! I'll come back and see you if I ever need anything and I'll share your name if any family friends are looking for a car. The financial guy that helped me was very sweet and nice and made everything very easy and fast. I don't remember his name but very happy with it all. More

My sales professional I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what ot I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what others do. She made sure the price of our vehicle was one that we could afford. She even went to the extent of making us coffee and purchasing lunch for us. I would recommend her and have recommended her to everyone I come across that's look for a new car as well as family members that are out of state that are looking to drive down and purchase a car from her. It was a wonderful experience. More

everyone worked hard to get a deal that would work for me Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he would take good care for all my service needs More

Great Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me ou Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me out from the time i got there until i left. Great place with great employees. More

The very best customer service on the East Coast My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His cou My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His courtesy, patience, understanding of our situation of our credit and knowledge of the business was remarkable. We've never felt so welcomed and treated with such warm hospitality. I recommend anyone looking for a new or used vehicle to drop by, you wont be disappointed at all. All their hard work and our faith in their service paid off. 5 stars for Stevenson Toyota Scion!!! Remember ask for Angel Lopez in Jacksonville, NC..You won't regret it. That's a promise! More

Service Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of th Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of their poor service and will now do the same with the 2013 Scion I bought less than a year ago from them. When the service department tells you the tire pressure light is nothing more than an annoyance and they don't know why it's on there's a problem. I'd rather take the loss on the vehicle than ever have to deal with them again. More