Stivers Decatur Subaru

HORRIBLE DEALERSHIP!! I inquired about an internet price and the response was, not a price but a sales pitch. I proceeded to give them my offer and the response was basical I inquired about an internet price and the response was, not a price but a sales pitch. I proceeded to give them my offer and the response was basically that I was NUTS and should go to Carmax to see what they would give me for my car. There was no negotiation or counter offer. I was met with an extremely rude and condescending response which quickly turned very ugly. The owner of this dealership is equally as bad, if not worse. He actually threatened me!! Russ Fineman (sale director) and Johnny Stivers (owner) are the worst but if you want to be treated like this, by all means, buy from them. I went to another dealership. I was treated kindly and fairly and with respect. I made a great deal and got the same car I tried to buy from Stivers. I wouldn't recommend this dealership to my worst enemy!! More

Went in to address a factory recall. I love the ease of addressing general maintenance other fixes ( I was there for a recall notice on the fuel gauge) at Stivers in Decatur. I got there I love the ease of addressing general maintenance other fixes ( I was there for a recall notice on the fuel gauge) at Stivers in Decatur. I got there a bit early and they were able to take me right away! I didn’t really get into my book before they were finished with my car. The new and improved waiting area is awesome!! Thanks! More

Wonderful service experience! The service department employees are very organized. My service advisor, Lydia Carroll, is efficient and knowledgeable. The waiting area is comfortabl The service department employees are very organized. My service advisor, Lydia Carroll, is efficient and knowledgeable. The waiting area is comfortable and equipped with fresh coffee and bottled water. Getting my Forester serviced at Stivers was a pleasant experience! More

Very satisfying Lydia was extremely punctual, professional, and very efficient in taking care of my check up. My experience was smooth and very satisfying. Lydia was Lydia was extremely punctual, professional, and very efficient in taking care of my check up. My experience was smooth and very satisfying. Lydia was very gracious and helpful. Randy Oven More

General check up with a question. I enjoyed my general overview check up at the Subaru dealership. I was met with smiling faces and enjoyed talking to Adam. He was very communicative I enjoyed my general overview check up at the Subaru dealership. I was met with smiling faces and enjoyed talking to Adam. He was very communicative and he double checked that there was no overheating going on. I especially enjoyed the fact that I got a ride to the farmers market so I could shop while they were working on my outback!! More

Lydia Carrol rocks! I made an online appointment to have my 17 Impreza get a one year check up. Although the online appointment did not go through (probably something I a I made an online appointment to have my 17 Impreza get a one year check up. Although the online appointment did not go through (probably something I am at fault for doing or not doing), she told me the service would fit me in. No excuses, no coming back, just “no problem”, they would take care of my car and me! Great service and wonderful dealership! More

Great service I had my service done yesterday and had a very good experience. Lindsey Ryan was my service rep. My online appt had not gone through but she helped me I had my service done yesterday and had a very good experience. Lindsey Ryan was my service rep. My online appt had not gone through but she helped me. The service was done in a timely efficient manner. She informed me of all the service needed and done. I recommend Stivers and Lyndsey. Dotti Covington More

Great dealership The reason I take my 3 year old outback to the dealer for service is due to the expertise and friendliness of my service tech Lydia Carroll. She’s t The reason I take my 3 year old outback to the dealer for service is due to the expertise and friendliness of my service tech Lydia Carroll. She’s the best! More

I can not believe how bad the service is. I bought my first car from them in 2013, took it in for service... and started going to another dealer after that because everyone was so rude. Don't I bought my first car from them in 2013, took it in for service... and started going to another dealer after that because everyone was so rude. Don't get me wrong, the salespeople seemed great. Once I bought the car... not so much. I came back in 2018 and bought an anniversary edition 2018 Legacy, then a 2018 Outback. I had a minor problem with the new radio system, so my salesperson told me I really should bring it in to be replaced. Ok. I took the morning off and came in... same rude service department problems persisted. I ignored it, waited for my car, noticed my car pull around front, but then nothing. After 15 minutes, I asked if my car was ready and she said YUP! She said the car was washed, but it was dirtier than when I brought it in... and the radio was on an absolutely FOUL station with a talk radio show degrading women. I reported it to my salesperson, who forwarded it to his manager, who emailed an apology. Then came the slue of emails from the Service Manager. My radio came in and he wanted to schedule an installation. "Don't schedule it for this week," he said. "We are booked up." Wait... they didn't fix it when I was there? I mean, understandable if they had to order a part, but shouldn't they have told me? Then he went off in another email about a problem that I hadn't complained about, most certainly a complaint from a different customer, and then called me a liar. I would NEVER EVER EVER EVER walk back into this dealership for anything. EVER. More

Good Customer Service Mark Carnet, my service provider, is always pleasant and very efficient. He even told me that a light I had previously had to replace is now covered b Mark Carnet, my service provider, is always pleasant and very efficient. He even told me that a light I had previously had to replace is now covered by Subaru. I contacted the national office as suggested and was reimbursed almost $60. That is good customer service! More