Stivers Decatur Subaru

We purchased our car from out of state and called ahead of time discuss it with Brian before making the long drive to the dealership. He responded to our call very quickly, was professional, curteous, extr of time discuss it with Brian before making the long drive to the dealership. He responded to our call very quickly, was professional, curteous, extremely friendly, and answered all of our questions honestly. When we got down there the car was in the coniditon he described over the phone and we were very pleased. He was even more frinedly and helpful in person and very accomadating and considerate fo the fact that we had just drove over 2 hours with a small child to look at this car. He is by far the best car sales person, actually the best sales person period, that we have ever worked with and after our last car buying experience at a different dealership it was a pleasure to work with him. When we signed all our papers the finance lady was not particularly friendly but she was not rude either, just kind of luke warm so to speak but Brian's friendliness and genuine approach more than made up for that. Thank you for a great experience and we love our car! More

Nice to walk into a dealership and be treated with excellent customer service. Great trade-in, great price honest answers and worked with me on the price. Everything explained in detail plus got me excellent customer service. Great trade-in, great price honest answers and worked with me on the price. Everything explained in detail plus got me a better interest rate than my current bank for financing. Wish more dealers and sales persons were like Stivers. More

Since I went to the dealership on the last of 2013, I had to wait, but the manager was friendly, talked to me and discussed my interests while I waited and on one of the city's coldest nights. My salesperso to wait, but the manager was friendly, talked to me and discussed my interests while I waited and on one of the city's coldest nights. My salesperson didn't pressure me but let me ask questions and test drive variety of vehicles before I made a decision to purchase a 2014 Outback. Also, bought additional parts and worked with the parts manager to obtain the items which needed to be ordered. I was called when in and set up an appointment for installation. I arrived on time and I was greeted immediately and the service was done promptly. Love the coffee. More

I first contacted James Smith by phone to see if Stivers Decatur Subaru had the New 2014 Forester we were looking for and they did. We talked about the price over the phone before we went to the dealership. Decatur Subaru had the New 2014 Forester we were looking for and they did. We talked about the price over the phone before we went to the dealership. James was very transparent throughout the whole business deal as he delivered on the price that we agreed on over the phone making it a simple, honest, and hassle free vehicle purchase experience. James and the rest of the Stivers team exceeded our expectations by eliminating much of the hassle traditionally associated with car sales. They delivered on all of their promises and did exactly what they said they would do. We are also very happy in choosing the 2014 Subaru Forester. Only time will tell but we are confident it will live up to being named the 2014 Motor Trend SUV of the Year. More

Steve McHenry and Jacob Strevel were great...so friendly and down to earth! It was a low pressure experience...I got the exact car I wanted in the exact color I wanted and could not be more pleased. Steve and down to earth! It was a low pressure experience...I got the exact car I wanted in the exact color I wanted and could not be more pleased. Steve let me take all the time I needed (I visited and test-drove the same car a total of 3 times over a period of a couple months). Am taking her on the road over Christmas and can't wait!!! More

I was extremely please with the level of service I received from Stivers Decatur Subaru for the following reasons. A) They were very good communicating to me all of the product information I needed received from Stivers Decatur Subaru for the following reasons. A) They were very good communicating to me all of the product information I needed to select the right model for me. B) They were not pushy and always had my interests as the priority versus pushing cars they wanted to move which a lot of dealers will do. C) They responded promptly to all of my emails and voice messages which were numerous. D) They were very friendly and customer service oriented during the entire process. E) I found them to be very honest and trust worthy... This is hard to find. I give them two big thumbs up!!! More

When I visited Stivers Decatur, I was not sure what car I wanted to purchase, but I had narrowed it down to a Subaru Forester, a Toyota Prius, or another Nissan Frontier, which I was replacing. James Smith m wanted to purchase, but I had narrowed it down to a Subaru Forester, a Toyota Prius, or another Nissan Frontier, which I was replacing. James Smith met me at the door and took me out to look at the Foresters. I drove a Forester and really liked it so we talked about a price and an estimate on my trade in. He was able to estimate a payment for me based on my self-reported credit history. I still wanted to go test drive a Prius and the Frontier, so I was out of their in under an hour. The Toyota and Nissan experiences were very different. Not estimating anything. Both just wanted to "get me into finance" so the hard sellers could wear me down and suck me into a deal I may have regretted. I left both of those dealerships angry and returned to Stivers the next day and purchased the Forester. the whole experience was painless and pressure-free. These guys do business a lot like the old Saturn dealership they replaced and I really appreciate their customer-centered approach. Plus the 4-wheel drive Forester is hard to beat in the compact SUV class. More

Curtis was willing to conform to MY needs: let me drive the car, let me tell you what I want (trade in, sales price, monthly payment, options on vehicle) and do the rest via email. He and Jacob understood the car, let me tell you what I want (trade in, sales price, monthly payment, options on vehicle) and do the rest via email. He and Jacob understood that I wanted in and out as quickly as possible when it came to paperwork and accommodated while being friendly, professional and a joy to deal with. More

I had a very positive experience with Stivers Subaru. The staff was extremely friendly and informative and did not pressure me at all. They were respectful of my schedule and budget and took the time to The staff was extremely friendly and informative and did not pressure me at all. They were respectful of my schedule and budget and took the time to learn about my needs so they could help me choose the best car for our family. They also gave me a competitive price for my trade-in and made the entire process easy and enjoyable. I have already recommended them to friends and family members. More

Jen was outstanding. She is very knowledgeable and responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've h responsive. Jacob made the financial process smooth and quick! This was the most straight forward and best overall vehicle purchase experience I've had --- I've owned over 15 vehicles! More