Stivers Decatur Subaru

I wish I could find reason to give a better review; but, the longer I wait the more I'm set on a low score. Initially, Stivers Decatur Subaru seems the stereotypical dealership; and, that's okay. But, con the longer I wait the more I'm set on a low score. Initially, Stivers Decatur Subaru seems the stereotypical dealership; and, that's okay. But, considering the lack of attention to inspecting a new car before delivery, with a few failures seeming deliberate, given my experience I have to doubt management's desire to want satisfied customers. Failures to note: Splash guards installed directly over bright colored mud splatter, which ran from the front, driver's side wheel well to far up inside the rear bumper. Missing valve cap on one tire. Two mud dauber nests on the firewall, in plain view, under the hood. Scuff tear on the right shoulder of the front passenger's seat (an area protected by the B pillar, so probably done during seat installation (No other person, other than myself, has been in the car since the salesman got out.)). Mold release not completely removed from three tires. There are other minor flaws (and one seemingly popular flaw--sag of the left, rear corner) that appear to come from the factory, not Stivers Decatur Subaru's fault; but, it all comes back to inspecting the car being sold...before delivery to a customer. And, though no one can expect an entirely perfect new car, if price really does sell cars, then flaws should be disclosed and worked into the price equation, or simply fixed before the car leaves the lot. More

First service Appt for my Outback. Very good experience. Cameron checked me in promptly and checked me out with an expert analysis of inspection process. Very nice waiting area. Thank Very good experience. Cameron checked me in promptly and checked me out with an expert analysis of inspection process. Very nice waiting area. Thank you. More

Makeala was very knowledgeable, courteous and professional. The service was performed expediously, I was pleasantly surprised and impressed. professional. The service was performed expediously, I was pleasantly surprised and impressed. More

James Smith and Tony Nguyen could not have been more friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the r friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the rest! From the hostess who greeted us, to the prep and parts department (special order license plate frame), to the financial paperwork, our experience could not have been better! NO SPECIAL COVID FEES! Seriously, give Stiver’s and Subaru a second look. They are awesome - just an overall great dealership and most awesome automobile. Just what you should be able to expect when you buy a new car. More

Just purchased our third new car from Jon Mead at Stivers Subaru in the past two years. Obviously we trust Jon and Stivers to provide expert service, a great deal, and seamless buying experience. Jon’s a gr Subaru in the past two years. Obviously we trust Jon and Stivers to provide expert service, a great deal, and seamless buying experience. Jon’s a great communicator and promptly answers all our questions. We highly recommend Jon, and two of our friends have purchased new cars through him. More

Recently took me Subaru for service.Adam was my rep .He Recently took me Subaru for service. Adam was my rep . He was informative professional and personable. He kept me informed and got me in and out ve Recently took me Subaru for service. Adam was my rep . He was informative professional and personable. He kept me informed and got me in and out very quickly. Great job Adam! More

One of the easiest car buying experiences I've ever had. James went out of his way to help us get the car we wanted and made the process as easy, smooth, efficient as can be. I'm blown away. It was just s James went out of his way to help us get the car we wanted and made the process as easy, smooth, efficient as can be. I'm blown away. It was just so straightforward!! No surprises, no gimmicks, nothing. Above all, there were no 'Covid' price surcharges- which so many dealers are doing these days. I won't forget that. David, his finance counterpart, was also amazing. Explained things super clearly, took his time where/when we had questions and there was ZERO pressure on anything. All in all, this was one of the best buying experience I've had :) More

Lindsay Ryan was my service rep and he took very good care of my car and me. Thank you for taking such good care of us Ryan. care of my car and me. Thank you for taking such good care of us Ryan. More

Very smooth visit and Adam went above and beyond with his helpfulness. Excellent waiting room facilities, as well. helpfulness. Excellent waiting room facilities, as well. More

I recently took my 2021 Subaru in for service and Adam (my advisor) was excellent and the service mgr Mark was nice enough to let me voice my concerns over my issue I was having with my battery and they c (my advisor) was excellent and the service mgr Mark was nice enough to let me voice my concerns over my issue I was having with my battery and they certainly took care of the issue and both of them were just fantastic to work with. Kudos to the team! More