Stivers Ford of Birmingham

I purchased a vehicle from Stivers on April 30, 2025, based on a referral , whose uncle Greg is a sales manager there. Unfortunately, the car began experiencing issues as early as May 14, 2025. I returne based on a referral , whose uncle Greg is a sales manager there. Unfortunately, the car began experiencing issues as early as May 14, 2025. I returned to the dealership and informed Greg of the problem. On May 28, 2025, they placed me in a loaner vehicle and returned mine on June 11, claiming it had been repaired. However, the very next day, June 12, the car again entered limp mode. I was issued another loaner on June 13. My salesperson, Kin and an employee named Joey arranged for my vehicle to be taken to Audi for further inspection. Stivers stated they were committed to getting it properly repaired. Audi later informed me that Stivers Ford failed to pay to fix the issue like they agreed. Also the extended warranty I purchased through Stivers denied coverage due to the problem being deemed pre-existing. Stivers then said they would use Audi’s diagnostics to proceed with the necessary repairs. Yet once the vehicle was returned, the same problems persisted. When I brought the car back again, I encountered rude and unprofessional behavior from Ali. I then spoke with Danielle, the service manager, who redirected me back to Ali. Over a month ago, I requested to speak with Manny GM, but he has yet to reach out. As of today, my car is still in the shop. Audi has quoted over $7,400 in total repair costs, and I’ve spent a significant amount on rental transportation. For this to be my first car purchase with Stivers, the experience has been extremely disappointing and stressful. I strongly encourage others to consider a different dealership. More

Very good experience. I would definitely recommend to others. Kathy was wonderful. And we would gladly do business with her again. I would definitely recommend to others. Kathy was wonderful. And we would gladly do business with her again. More

Service was great and facilities were clean and comfortable. Daniel is very knowledgeable and his advise on future conditions is on target comfortable. Daniel is very knowledgeable and his advise on future conditions is on target More

Kathy Okrongley was great. So was Asher. Kathy and Asher were normal and genuine. Even though the whole process is painfully slow, and some young, snobby finance guy (Blake?) a So was Asher. Kathy and Asher were normal and genuine. Even though the whole process is painfully slow, and some young, snobby finance guy (Blake?) almost made me walk, Kathy and Asher made it a 5 star process. More

Adam was great he made sure that I was taken care of. He had me in and out with a great deal. He was very knowledgeable on the vehicle I was purchasing. He had me in and out with a great deal. He was very knowledgeable on the vehicle I was purchasing. More

Amazing There were very professional and courteous I had a great experience will come back again a great experience will come back again More

Very helpful service. I came in for a routine oil change. Service department hit a problem and went on to accommodate my needs and fix the issue. They did and washed the t I came in for a routine oil change. Service department hit a problem and went on to accommodate my needs and fix the issue. They did and washed the truck. More

Very professional and friendly, and were great to work with on a trade in and new purchase with on a trade in and new purchase More

Ronnie was very helpful. It was a long distance sale and Ronnie took several videos for me and was very prompt in his responses. It was a long distance sale and Ronnie took several videos for me and was very prompt in his responses. More

Excellent service every time I come in Daniel went out of his way to keep me informed with the service of my car his way to keep me informed with the service of my car More