Stivers Ford of Birmingham

Titi was great! She was patient, attentive, and knowledgeable. She helped me set up the Ford app and walked me through the car’s features. The check engine light cam She was patient, attentive, and knowledgeable. She helped me set up the Ford app and walked me through the car’s features. The check engine light came on as soon as I bought the car, but they fixed it without any issues and provided me with a loaner. More

Nice waiting area and the team is always very nice there. My only complaint is that every time I get my truck serviced, I have to wipe oily hand prints from both the exterior and interior. I know it’s a dirt My only complaint is that every time I get my truck serviced, I have to wipe oily hand prints from both the exterior and interior. I know it’s a dirty job and would be hard to prevent the prints but at least QC your work after the job is done and wipe them off so the customer doesn’t have to. Not a huge deal, it happens every time and I continue to return so it’s not a deal breaker. Just annoying. I’ve mentioned it several times but no change. More

The customer service at the service center is by far the worst I’ve ever encountered. Communication is terrible. They don’t answer the phone, ignore responses to messages after they’ve reached out, and don’ worst I’ve ever encountered. Communication is terrible. They don’t answer the phone, ignore responses to messages after they’ve reached out, and don’t take the time to listen to customers. They take their clients for granted and are only there to do the bare minimum. My family has worked with several dealerships having driven Ford vehicles for decades, but this place gives Ford a bad name. More

Service manager was very poor at communicating. I had to drive to your dealership to speak with anyone because nobody answers the phone or returns calls. Stivers recommendation was to replace t I had to drive to your dealership to speak with anyone because nobody answers the phone or returns calls. Stivers recommendation was to replace the engine in my vehicle. I moved it to another dealer who recommends cam phasers and timing chain replacement only. I suppose time may tell whether this is the correct repair, but it does save me approximately $11,000. The wrecker driver told me that he pulls a lot more vehicles FROM Stivers than TO Stivers. More

All of my service work was not done if so It was not done right. done right. More

They didn’t tighten my oil plug after my oil change and I had a bad leak. had a bad leak. More

Very helpful and sufficient Helped me find what I was looking for And answered all of my questions looking for And answered all of my questions More

I recently purchased an F-250 from Stivers Ford in Birmingham, Alabama, and had an outstanding experience from start to finish. Brenlie Winguard was absolutely fantastic to work with—professional, kno Birmingham, Alabama, and had an outstanding experience from start to finish. Brenlie Winguard was absolutely fantastic to work with—professional, knowledgeable, friendly, and genuinely interested in making sure I got the right vehicle and had a great buying experience. Brenlie made the entire process easy and stress-free, and I really appreciated the time and attention given throughout the purchase. I couldn’t be happier with my F-250 or with the way I was treated at Stivers Ford. If you’re in the market for a new or used vehicle, I highly recommend asking for Brenlie Winguard. She went above and beyond, and Stivers Ford has earned a customer for life! Thank you, Brenlie and the entire Stivers Ford team, for a great experience! ⭐⭐⭐⭐⭐ More

Stivers ford service team is very good and thorough. They try to get you in and out in a timely manner to resolve the problem with your vehicle. They explain what they found and the resolution. Very goo They try to get you in and out in a timely manner to resolve the problem with your vehicle. They explain what they found and the resolution. Very good team. More

The waiting room was clean and comfortable. I was a walk in and surprised they took care of right away. Did have to point out to the service lady that they didn’t put my spare back under the tr I was a walk in and surprised they took care of right away. Did have to point out to the service lady that they didn’t put my spare back under the truck bed but she had that taken care of right away. More