Stivers Ford of Birmingham

Our family has purchased two vehicles at Stivers in the last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak in the rear area. It took three visits to the service department to get it fixed. Between the three visits, the car was in the shop for over two weeks. On one of the trips, we went to pick up the car at the agreed upon time and Ralph in service said they needed to keep the car a bit longer because they had forgotten to do half the service we had scheduled. Eventually the leak got fixed but it was far more complex than it should have been. Our son purchased a Bronco Sport and after a month or so, the seat belt tensioner on a rear seat seized up. The seat has been stuck in the down position for months awaiting time for the repair to be made. Again, Ralph is the guy working with our son. He goes once for his appointment and they forgot he needed a loaner. He schedules another appointment and he gets there and is told the loaner can't go out of state so he has to cancel the appointment for a pre-planned trip to Tennessee. His Bronco is now in for the third time and it's been in for over two weeks. We spoke with Ralph yesterday asking what is taking so long. According to Ralph, a service appointment doesn't mean your car will be serviced on that day. To the contrary. A service appointment means your car will be sitting in a storage lot (that Ralph says costs Stiver $15,000 a month) for a minimum of ten days. That's right. A service appointment only means, there is room for your car in the storage lot, not that any work will be done for a week or so. But Ralph doesn't stop there. He tells us they have customers who have been waiting for their cars for over 18 months. Yep, over a year and a half and according to Ralph "it's about to get a lot worse because of the strike". Stivers is a great place to purchase but there is no way I would recommend them for service. More

It was the worst experience I have ever had purchasing a car. Nicest part was the weekend receptionist. I was told two different things about the car I was interested in, so one of those things was a lie, car. Nicest part was the weekend receptionist. I was told two different things about the car I was interested in, so one of those things was a lie, told to me by manager named Ross. Did not get his last name. BTW, you still have people's comments posted from over a year ago when it was Adamson Ford. All this dealership did was confirm the things we have always heard about car salesmen. I will not patronize, nor recommend anyone to this dealership! More

As my experience took place, from beginning to end, it was excellent. Zac, my salesman, was very courteous, knowledgeable and willing to make my experience very comfortable. was excellent. Zac, my salesman, was very courteous, knowledgeable and willing to make my experience very comfortable. More

Great customer service, and the finance Diva is a god send that answers all your questions with such explanation that you leave 100% satisfied. Overall great experience 👍 send that answers all your questions with such explanation that you leave 100% satisfied. Overall great experience 👍 More

Matt was great! Fast, easy process to get me the car I wanted! I thought it would be a long process but it wasn’t and he was very accommodating. wanted! I thought it would be a long process but it wasn’t and he was very accommodating. More

The salesperson found the truck I wanted at a dealership in another state. I appreciate the extra effort he went to. He was easy to work with. in another state. I appreciate the extra effort he went to. He was easy to work with. More

Matt Harris is great! Highly recommend him and Adamson Ford for your next vehicle purchase. He helped us get approved on a new vehicle and made the process super easy. Ford for your next vehicle purchase. He helped us get approved on a new vehicle and made the process super easy. More

Fantastic! Matt Harris was very helpful helping me and my wife pick out the right car for us. I would highly recommend him to anyone. wife pick out the right car for us. I would highly recommend him to anyone. More

Highly highly recommend Adamson Ford for your next car purchase or trade in! Everyone is inviting, kind, and helpful, especially the salesman's who helped me, Matt Harris. He makes sure to prioritize your purchase or trade in! Everyone is inviting, kind, and helpful, especially the salesman's who helped me, Matt Harris. He makes sure to prioritize your wants and needs, and goes above and beyond to meet them! More

New Pickup Working with Matt H, Robert, and David made the buying process very easy, efficient, and a very pleasant experience. Very pleased with the buying expe Working with Matt H, Robert, and David made the buying process very easy, efficient, and a very pleasant experience. Very pleased with the buying experience. More