Stivers Ford of Birmingham

Knowledgeable service personnel I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble free for 24 months of ownership. This past January I noticed what I thought was tire whine and decided to have the tires rotated and balanced before a trip to the gulf. On our trip this noise got progressively louder to the point that my wife asked me if we were going to make it home safely. Having retired from working in the heavy duty truck parts business over the past 40 plus years, I recognized this noise sounded like a pinion bearing was going bad in the rear end. I made a few phone calls and asked several people in the truck parts business if they knew of a good reputable Ford dealership that had a good rear end mechanic that they could recommend. Three out of four said Adamson Ford. I knew that Adamson had been around a long time, I used to do business with their parts department many times over the past decade and my former employer bought many vehicles over the past several decades. So I decided to call their service manager Mr George Salter. George suggested that I get the truck in as soon as possible so I carried it on down that afternoon. He had his rear end man ride with me to hear the noise that I was hearing. We didn’t have to go very far and he agreed with my diagnosis of a bad pinion bearing. This was on a Wednesday afternoon, the truck was ready Monday afternoon. I was pleased to hear that the Ford factory warranty would cover the repairs 100%. My service experience was great, everyone seemed to care. I got a follow up call the next morning by a young lady to make sure that I was happy with the service that I had received and if I had any issues or questions. I told her that I did have some questions that I wanted to ask the service manager when I picked up my truck but he was out at the time. This nice young lady said that she would have George call me back in a short time. In less than 30 minutes George called. I asked my questions and thanked him and the company and the employees for all they did to make my Adamson Ford experience a pleasant one. By the way, my truck is quieter now than it was the day I bought it 26 months ago. More

Maintenance (The Works) Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called promptly when my truck was ready for pickup. More

Excellent Customer Service Matt HARRIS and Robert were very knowledgeable and accommodating. I felt they were fair on the purchase price and trade in. Look forward to buying fro Matt HARRIS and Robert were very knowledgeable and accommodating. I felt they were fair on the purchase price and trade in. Look forward to buying from them in the future. More

Fantastic purchasing experience The entire process was efficient, coupled with exceptional customer service from all team members and departments. The team was focused on my needs a The entire process was efficient, coupled with exceptional customer service from all team members and departments. The team was focused on my needs and finding the right vehicle for the best price. Most importantly-there was no pressure to buy! To the team at Adamson Ford-Thank you More

A Good Experience We had a good experience with Adamson Ford. The salesman was knowledgeable and very pleasant. We got such a good deal we bought 2 automobiles! One F15 We had a good experience with Adamson Ford. The salesman was knowledgeable and very pleasant. We got such a good deal we bought 2 automobiles! One F150 truck and an Explorer. This is our second time purchasing a car at Adamson and I highly recommend them. More

Warranty cancelled after Bad,Bad,Bad. Extendend warranty was cancelled, but can't get copy to verify. Feels like some shady business. Trust issues with contract signed with t Bad,Bad,Bad. Extendend warranty was cancelled, but can't get copy to verify. Feels like some shady business. Trust issues with contract signed with this dealership. More

Pleased customer I had a good experience with my vehicle purchase. I told them what I wanted and they went above and beyond my expectations. I'm really pleased with my I had a good experience with my vehicle purchase. I told them what I wanted and they went above and beyond my expectations. I'm really pleased with my purchase. More

Perfect Fred was quick with helping us get exactly what we wanted and got everything we asked for. We are so excited and so pleased with everyone at Adamson! Fred was quick with helping us get exactly what we wanted and got everything we asked for. We are so excited and so pleased with everyone at Adamson! More

Great deal and the best customer service The greatest car shopping I have ever experienced. Customer service is out of the world. They are gonna make sure the customer needs are satisfied. The greatest car shopping I have ever experienced. Customer service is out of the world. They are gonna make sure the customer needs are satisfied. More

Poor service I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someo I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someone on my 4th try that would help me although he wasn't the person I needed. He told me real quick it would be 2 weeks before I could bring my car in. I told him I had been trying to get in for the next week because I would be out of town. I was told I could drop off my car and they would look at it while it was there for the 4 days and let me know. At drop off I was promised they would contact me and let me know once they looked at it. I was never called that week at all. We called on Friday and was in hold for 15 minutes. We waited until Monday to see if we could pick up or not and was told yes. They told my husband they couldn't find anything wrong. I'm frustrated because Ford begs us to use their service dept but the communication is so poor or nonexistent it isn't worth it. We have bought 6 brand new Fords in the last 11 years and are looking to buy another new vehicle within the next 3 months but at this point I have decided I will try another brand to see how the service is there. I had called this dealership and another Ford dealer 6 months ago trying to get my car in to be serviced for something different and couldn't get in then within 2 or 3 weeks - I then paid out of pocket elsewhere to get what I needed done. It is clear to me that Ford only wants to sell vehicles and isn't concerned about the customer service of the customer after the sale. More