Stivers Ford of Birmingham - Service Center

I am very disappointed that my 2023 Explorer with 64000 miles needed new hex nuts. On 2/7, Luke was very nice and helpful and explained you didn’t have any but would have them by today and quoted $136. T miles needed new hex nuts. On 2/7, Luke was very nice and helpful and explained you didn’t have any but would have them by today and quoted $136. The service tech today charged $170–he also wrote on the service that I decided I wanted new hex nuts as the reason for ticket. I only got them changed because I was told by your dealer that I needed them. I have owned Lexus and other cars with 300,000 miles and never changed lug nuts. I believe Luke told me what he was told by mechanic but the whole experience was very unsatisfactory—in addition, I am very disappointed that my Ford was built with cheap parts. Not what I expect from ford or its dealers. One bright spot, Luke tried to be helpful. More

Autumn Houser is the best example of customer service! The best. Danielle was great. Eric Stiver was great and provided answers to questions we had on the Leer cover. It was a great experience. We hav The best. Danielle was great. Eric Stiver was great and provided answers to questions we had on the Leer cover. It was a great experience. We have already given out several of Autumns cards and Stivers is the talk of the town for us. Keep it up! See you for our first service appointment ! More

Really great and accommodating to the customers needs Ralph is on spot with fixing the problem Ralph is on spot with fixing the problem More

My oil change was quick and ever was nice and professional. Even washed my bronco when finished. professional. Even washed my bronco when finished. More

The Stivers staff was very professional and helped to solve all my service issues/concerns. solve all my service issues/concerns. More

Colton wad great to work with. Help me thru the entire process. It was as great experience Help me thru the entire process. It was as great experience More

The technician was very friendly and accommodating. They came to my home to perform the recall repair. They came to my home to perform the recall repair. More

I was extremely pleased with the service Department Nicole and the other girl, I forgot her name were very attentive and very knowledgeable, which surprised Me and would recommend anybody to buy Ford o Nicole and the other girl, I forgot her name were very attentive and very knowledgeable, which surprised Me and would recommend anybody to buy Ford or to get their Ford serviced at Strivers More

Was very appreciative of the staff and their attention to what was needed. There was one issue that was not taken care of but likely my fault for not being specific! I will be back!! what was needed. There was one issue that was not taken care of but likely my fault for not being specific! I will be back!! More

Fast and Friendly. Up there with Nextran as one of the best in Birmingham alabama Up there with Nextran as one of the best in Birmingham alabama More