Stivers Ford of Birmingham - Service Center

The associate who helped me was really courteous and really helpful. He made sure to explain exactly what would be done to my car and provided me with a drive home. really helpful. He made sure to explain exactly what would be done to my car and provided me with a drive home. More

Brandon and the team were outstanding and accommodating . I have switched from another ford service location to Stivers for all of my Fords now due to the outstanding customer service. Only one issue that I have switched from another ford service location to Stivers for all of my Fords now due to the outstanding customer service. Only one issue that was handled immediately but just a bit concerning. I had all 4 breaks done on my Expedition and when I picked it up and drove off I noticed a major wobble in the rear tires I brought it back to service and we found that one of the wheels lugnuts were not secure. Apologies were made and everything was gone over again, and I was happy with the result, but just a bit concerned about one of my wheels almost fell off. 😳 More

We got a great deal and a great price on a new bronco because of the salesman Blake he is awesome. We will be back to see him to buy our next vehicle. Thank you. because of the salesman Blake he is awesome. We will be back to see him to buy our next vehicle. Thank you. More

Great service! I was in and out in no time! I was on the way back to my hometown Memphis TN, from Atlanta GA and they were the greatest pit stop I ever could have m I was in and out in no time! I was on the way back to my hometown Memphis TN, from Atlanta GA and they were the greatest pit stop I ever could have made. More

The service from the dealership was excellent. Not quite as pleased with Ford. There is a glitch in my sync system which Ford knows about but they don't know how to fix it. Very frustrating when y Not quite as pleased with Ford. There is a glitch in my sync system which Ford knows about but they don't know how to fix it. Very frustrating when you buy a $75,000 vehicle. Very disappointing Ford More

Very slow with repairs. Service people were very nice but bad on follow-up and communication updates. Service people were very nice but bad on follow-up and communication updates. More

This is the BEST service center I’ve ever used. They are honest and will do whatever they can to get their customers back on the road safely and timely. I’ve been there 3 times this year. One wa They are honest and will do whatever they can to get their customers back on the road safely and timely. I’ve been there 3 times this year. One was a fuel pump replacement, one was for a seatbelt latch breaking and one was a leaking seal on the rear differential. All three times they were great to work with. It’s not their fault my car is a bit of a lemon. Thankfully I have them to keep it running. More

They communicated will and kept me informationed. They gave me a play be play oh what they were doing. They gave me a play be play oh what they were doing. More

EXCELLENT Service . Katlin great work she do with the customers when you come to Service Dept Katlin great work she do with the customers when you come to Service Dept More

B. Mundy was very professional and courteous. Major service was quite lengthy, but there were two holidays interspersed. service was quite lengthy, but there were two holidays interspersed. More