Stivers Ford of Birmingham

Recall item fixed I think? Did not look at adaptive cruise control issue as requested Did not look at adaptive cruise control issue as requested More

I was able to get in and out in no time. Set up a reservation and they were ready to go. Set up a reservation and they were ready to go. More

Love the mobile service. Technician was great. He did a great job. Thanks so much. Technician was great. He did a great job. Thanks so much. More

Very professional, the staff in general was courteous and worked in a timely manner. Good place to bring your vehicle for maintenance. worked in a timely manner. Good place to bring your vehicle for maintenance. More

Stiver's was prompt and performed the services I asked them to perform without trying to sell me on additional services that were not needed. They even delivered my car to my house for no extra charge! them to perform without trying to sell me on additional services that were not needed. They even delivered my car to my house for no extra charge! More

Took truck for oil change and tire rotation . Arrived at appointment time and was surprised how quick they did my truck. At dealership I bought from usually takes at least an hour or more. It pro Arrived at appointment time and was surprised how quick they did my truck. At dealership I bought from usually takes at least an hour or more. It prob wasn’t 30 minutes More

I wish I could give 100 stars. Strivers Ford service dept. should absolutely be the flagship for service for Ford Motor Company. We were going on vacation when our 2025 mustang mac Strivers Ford service dept. should absolutely be the flagship for service for Ford Motor Company. We were going on vacation when our 2025 mustang mach e gave a warning light. We were 3 hours from home and called Strivers Ford. We detoured and went straight to them. They didn't have a ev tech at that location, but instead of sending us to their other location they brought the tech to us. Not only did they get us back on the road, they charged our car for us. This is something our dealer in Chattanooga would never do. They offered to shuttle us to get something to eat and said if car needed more work they would put us in a loaner to continue on our vacation. Keep in mind, we have never been there before and all this was told to us within the first 5 min of pulling in. Thankfully it was a software issue and had us back on the road in less than 2 hours. We are so grateful to Danielle Morales and the tech (sorry i cant rememberhis name). They are absolutely the best of Ford. More

I purchased a vehicle from Stivers on April 30, 2025, based on a referral , whose uncle Greg is a sales manager there. Unfortunately, the car began experiencing issues as early as May 14, 2025. I returne based on a referral , whose uncle Greg is a sales manager there. Unfortunately, the car began experiencing issues as early as May 14, 2025. I returned to the dealership and informed Greg of the problem. On May 28, 2025, they placed me in a loaner vehicle and returned mine on June 11, claiming it had been repaired. However, the very next day, June 12, the car again entered limp mode. I was issued another loaner on June 13. My salesperson, Kin and an employee named Joey arranged for my vehicle to be taken to Audi for further inspection. Stivers stated they were committed to getting it properly repaired. Audi later informed me that Stivers Ford failed to pay to fix the issue like they agreed. Also the extended warranty I purchased through Stivers denied coverage due to the problem being deemed pre-existing. Stivers then said they would use Audi’s diagnostics to proceed with the necessary repairs. Yet once the vehicle was returned, the same problems persisted. When I brought the car back again, I encountered rude and unprofessional behavior from Ali. I then spoke with Danielle, the service manager, who redirected me back to Ali. Over a month ago, I requested to speak with Manny GM, but he has yet to reach out. As of today, my car is still in the shop. Audi has quoted over $7,400 in total repair costs, and I’ve spent a significant amount on rental transportation. For this to be my first car purchase with Stivers, the experience has been extremely disappointing and stressful. I strongly encourage others to consider a different dealership. More

Service was great and facilities were clean and comfortable. Daniel is very knowledgeable and his advise on future conditions is on target comfortable. Daniel is very knowledgeable and his advise on future conditions is on target More

Very helpful service. I came in for a routine oil change. Service department hit a problem and went on to accommodate my needs and fix the issue. They did and washed the t I came in for a routine oil change. Service department hit a problem and went on to accommodate my needs and fix the issue. They did and washed the truck. More