Stivers Ford of Birmingham - Service Center

Poor service I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someo I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someone on my 4th try that would help me although he wasn't the person I needed. He told me real quick it would be 2 weeks before I could bring my car in. I told him I had been trying to get in for the next week because I would be out of town. I was told I could drop off my car and they would look at it while it was there for the 4 days and let me know. At drop off I was promised they would contact me and let me know once they looked at it. I was never called that week at all. We called on Friday and was in hold for 15 minutes. We waited until Monday to see if we could pick up or not and was told yes. They told my husband they couldn't find anything wrong. I'm frustrated because Ford begs us to use their service dept but the communication is so poor or nonexistent it isn't worth it. We have bought 6 brand new Fords in the last 11 years and are looking to buy another new vehicle within the next 3 months but at this point I have decided I will try another brand to see how the service is there. I had called this dealership and another Ford dealer 6 months ago trying to get my car in to be serviced for something different and couldn't get in then within 2 or 3 weeks - I then paid out of pocket elsewhere to get what I needed done. It is clear to me that Ford only wants to sell vehicles and isn't concerned about the customer service of the customer after the sale. More

My service at Adamson Ford I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil change, tire rotation and fluids topped off. While in the waiting room, another very friendly agent told me I was due for wheel alignment. I agreed to add that as well. My entire wait time was approximately one hour, which was fantastic! I am very satisfied with my experience at Adamson and highly recommend them. Sincerely, Sharyn Menzies More

Quality service As with the sales department, the service department at Adamson Ford does not disappoint! With timely, reliable, quality and friendly service... what As with the sales department, the service department at Adamson Ford does not disappoint! With timely, reliable, quality and friendly service... what else could you ask for! More

Service and sales Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years Service is great and salesman are great. I would recommend this dealership to all my family and friends. I have bought 5 vehicles in the last 3 years and am very satisfied with Adamson Ford. More

Customer Service was excellent I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift an I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift and thought I would have a long wait time. I was back on the road less than 45 minutes. I will be back for any other service needs More

Early drop off for repairs. Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the r Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the repair to our car. More

Excellent customer service. Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows More

Professional staff. Excellent service Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has bee Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has been gratifying that they have taken great care to manage keeping it performing well. More

Spot on service The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little too warm. Overall i would give the experience an A+ rating. More

Poor Service Department Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After multiple visits and pictures taken the warranty work was approved. Set up an appointment where a service consultant was to make the repairs. He failed to notify me that I would need to leave my vehicle and would I need to pay for my own rental car. I had to pick up my vehicle as no rental was scheduled and was too late in the day to do so. Once Thanksgiving holidays were over, the original consultant left the dealership. I left two messages to another consultant to return my call to fix this issue and never received a call. Luckily I got in touch with the individual and he told me I needed to speak with someones else in the department. I left multiple messages for him to call me and never received a call. Finally got in touch with the service manager and he said the claim had expired and nothing he could do. I expressed my dissatisfaction in his service department and called Ford to open a new case. I received a new case number and again called the service department. Service manager was hostile on the phone and said he would answer the case and would recommend me visiting another dealership and hung up on me without getting the case number. Very unprofessional service department and extremely lacks communication. More