Stivers Ford of Waukee

I have leased 4 cars in a row from them. Never again. I traded in a car on a new one. The finance guy who helped me, who I was told no longer works for them, didn't submit that info, so I Never again. I traded in a car on a new one. The finance guy who helped me, who I was told no longer works for them, didn't submit that info, so I was charged another payment on a car I didn't have anymore. There started the month of back and forth of trying to get the money back. About 2 weeks ago, someone finally said, you are right, we owe you. They were going to mail payment. Well, as I said, it's been two weeks. Nothing in the mail. Left message for someone to call me back. Of course, no one ever did. Run far away from them, their service has gone way downhill. More

I drove 3 hours to look at a used car I felt was a very reasonable price. I found Brian Schroeder the used car sales person to be very pleasant and easy to work with. I was very happy with Eusebio Ramos i reasonable price. I found Brian Schroeder the used car sales person to be very pleasant and easy to work with. I was very happy with Eusebio Ramos in the finance dept. All in al it was a great experience and well worth the drive, More

Stivers provides great service and was reasonable on price when dealing on my new 2025 Expedition Tremor. price when dealing on my new 2025 Expedition Tremor. More

Been a miserable experience with Stivers Ford. We live in Omaha, Nebraska and they originally promised us a better price than we could get here. So we made the drive to Waukee. We were not info We live in Omaha, Nebraska and they originally promised us a better price than we could get here. So we made the drive to Waukee. We were not informed of all the "extra" fees that we would be charged which made it more expensive than buying it in Omaha. They finally agreed to increase the price of our trade-in to make it closer to what we were told. Stivers also insisted that they would take care of all the registration and licensing, even though I asked repeatedly to do it myself. Now the In-Transit tags are expiring and we do not have license plates or registration. Basically, we have a brand new vehicle that we CAN'T drive because they dropped the ball on licensing and registering the new vehicle. Tried to call and talk repeatedly, and can't find anyone who will answer questions. Literally in limbo ... and Stivers Ford DOES NOT CARE ... apparently because they have their money from us already. Absolutely the most frustrating car-buying experience we have ever had. More

Very welcoming and helpful , very pleased with everyone we came in contact with , and love our Camry we came in contact with , and love our Camry More

For us, we felt like Stivers offers a no pressure buying experience, with knowledgeable staff, and a large inventory of vehicles to choose from. They offer certified cars and trucks, for peace of mind for t experience, with knowledgeable staff, and a large inventory of vehicles to choose from. They offer certified cars and trucks, for peace of mind for the buyers. More

The finance department is lacking. Very frustrating. Will not return phone calls in two weeks of trying to leave messages on phone and with operator. Not sure why Jason Canero will Very frustrating. Will not return phone calls in two weeks of trying to leave messages on phone and with operator. Not sure why Jason Canero will not return call? Would like to take care this as soon as possible. I don't like writing posts like this, but I feel management needs to step up. More

I highly recommend stivers ford had a great experience with my purchase andrew answered every question I had with my purchase andrew answered every question I had More

Extremely happy with my experience. Was 3 hours away, but Adam was willing to show me the vehicle virtually and went over everything prior to making the drive over. Friendly upon arri Was 3 hours away, but Adam was willing to show me the vehicle virtually and went over everything prior to making the drive over. Friendly upon arrival, easy buying process. Would do business there again More

First and last time purchasing a car from this dealership, my sales associate, Ben Daniels, was very professional, wish I could say the same regarding the new vehicle director, Kyle Gall. I no dealership, my sales associate, Ben Daniels, was very professional, wish I could say the same regarding the new vehicle director, Kyle Gall. I normally don't post comments but since I've had multiple generic requests from their dealership to do so, I've taken the liberty. Odd though, even the generic email from the president received after my purchase requesting feedback, and similar comments were given, no follow up from anyone. Clearly, they just "check the boxes" after a purchase is made and move onto the next one. Good to see business is so good! More