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Stivers Hyundai
Columbia, SC
273 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 273 reviews
January 06, 2015
GREAT PARTS DEPT. WENT IN TO THE PARTS DEPT. ABOUT SOME PARTS I WAS WATCHING ONLINE.THE PARTS MANAGER PATRICK GAVE ME A 20% DISCOUNT TO MATCH THE WEB PRICE. NO QUESTION WENT IN TO THE PARTS DEPT. ABOUT SOME PARTS I WAS WATCHING ONLINE.THE PARTS MANAGER PATRICK GAVE ME A 20% DISCOUNT TO MATCH THE WEB PRICE. NO QUESTION'S ASKED More
by POLO
Employees Worked With
PATRICK
April 03, 2014
A Great Car Buying Experience!! Capitol Hyundai / Chevrolet is a great place to buy a car! We purchased a mini van in October and after a few months decided to trade it in for a sma Capitol Hyundai / Chevrolet is a great place to buy a car! We purchased a mini van in October and after a few months decided to trade it in for a smaller SUV. During our original purchase, we were treated with respect, courtesy, and appreciation. Of course, when we returned a few months later for the trade-in, we were given the same quality treatment. They made the experience easy and memorable. Our salesman, Sam Quiller, worked with me every step of the way and went the extra mile by communicating with me through phone AND email. This meant a lot as sometimes getting to the dealership is often inconvenient. Sam went out of his way to make sure everything we needed was handled and just what we wanted. He made everything easy to understand and was so friendly and knowledgable. The buying experience was also quick and effortless unlike some dealerships I've been to. Shane in the finance department is also amazing. He is a great addition to the professional, but relaxed, atmosphere that Capitol Hyundai offers. They don't try to oversell you and throw add-ons at you or other things that you don't want or need. No one at this dealership was ever pushy, arrogant, or tried to pressure us into buying until we were absolutely happy and satsified. Shane even made a trip to my home after a signature on one form was left off. These guys truly epitomize great customer service. I would definitely recommend this dealership to anyone. If we're ever in the market again, we're going back to Capitol Hyundai! More
by jessemjohnson
Employees Worked With
Sam Quiller
March 31, 2014
Pleasurable experience with Capitol Hyundai Greg and the rest of the staff accommodated our needs and addressed any questions or concerns we had purchasing our new Hyundai hybrid. We would de Greg and the rest of the staff accommodated our needs and addressed any questions or concerns we had purchasing our new Hyundai hybrid. We would definitely shop here again! More
by cjfletcher46
Employees Worked With
Gregory Whaley
March 21, 2014
I decided to check out Hyundai after spotting a sweet Genesis on the highway. I was greeted by a nice gentleman who really went out of his way to answer the plethora of questions I came up with. Ike was Genesis on the highway. I was greeted by a nice gentleman who really went out of his way to answer the plethora of questions I came up with. Ike was very helpful and professional, not to mention really patient. When I'm ready to purchase a new car, I'll be sure to do business with him. Thanks man. More
by Jburrito89
Employees Worked With
Ike
March 14, 2014
I had a very nice and smooth experience buying my 2014 Santa Fe. Ask for Frank, he’s a good salesman to deal with. He looked for and found the car with the amenities I wanted. “Dinky” the finance manager Santa Fe. Ask for Frank, he’s a good salesman to deal with. He looked for and found the car with the amenities I wanted. “Dinky” the finance manager was very informative and gave me a few ideas on how to finance the car to save money. Capitol Hyundai has a great team. I used to love my Toyota but once you have a Hyundai you’ll never go back. I love my Santa Fe. More
by CristinaSegarra
Employees Worked With
Frank
March 10, 2014
Great Experience ...Have purchased two cars there with ease at this dealership. Staff is helpful and trust worthy. Ask for Frank (he speaks Spanish too) ease at this dealership. Staff is helpful and trust worthy. Ask for Frank (he speaks Spanish too) More
by Emmie36
Employees Worked With
Frank Segarra
December 17, 2013
I purchased a cadillac cts 07 on October 22nd and only god knows where my tags are. I paid for the tags as part of my down payment and they keep telling me bogus stories. I have driven 22 miles 5 times on god knows where my tags are. I paid for the tags as part of my down payment and they keep telling me bogus stories. I have driven 22 miles 5 times on several issues on this purchase. I am totally irritated by the grimy service they provide to hard working people. At this point, I will be asking for a refund soon and if I don't get it, I will be going to a lawyer to press charges because this is looking like a fraud. Even mom n pop dealers provide good service. If I was the boss, I will fire everybody that works there. It's over 2 months on this purchase and the clowns that work there are still dumb founded. I wish I had never went there. They are bad luck and will waste ever second of your time. More
by Taiwo54321
Employees Worked With
Ike and the finance guy
September 13, 2013
STEER CLEAR of this service department, which is only concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun v concerned about selling and up-selling service, and completely unconcerned with customer convenience. First, I stopped-in to get a replacement sun visor for my under-warranty vehicle (the visor's internal spring had broken). The service rep would not take 30 seconds to look at my visor to confirm it was broken--said I had to make an appointment, but that it was a stocked item. This was a bit frustrating, because I would now have to take time off of work, but I also needed an oil change, so I made an appointment for a week later. I arrived a week later (on a Friday), taking time off of work, for my 7:45 AM oil change (and for them to confirm that my sun visor was broken). The first thing the rep did was try to upsell hundreds of dollars of ridiculous service to me. I stood firm on my basic oil change. Then, my car sat in the intake area for an hour before they even moved it into the shop. Tell me, how is it that they got so backed-up so early in the day? It then took another 30-45 minutes for them to change the oil. So, it took 1 hr and 45 minutes to accomplish an oil change for which I had a first-thing appointment. They said they had to order the visor (which they had previously said was a stocked item), but that it should be in Mon--or Tues the latest, and that they would e-mail and call me. I ensured they had the correct contact info. At 5 PM on Thursday I still hadn't heard anything, so I called them and left a voice message (because they did not answer their phone). They called me back about 30 minutes later to let me know that my visor was in. Because I was leaving town on Friday, I stopped-in to the department personally, with my screwdriver in hand...in case they were unable to take the 60 seconds required to swap the sun visor. At first, they insisted that I make an appointment for the service. Really?? I'm going to take another 2+ hours off of work so they can perform 60 seconds of work on my car?? I insisted that they do it immediately or let me do it--that I had a screwdriver and was quite capable. They said they would do it immediately. An hour later I got my car back (for 60 seconds of work), and only after strongly insisting I needed it "NOW" so I could catch my flight. I had gotten an oil change there about 3 months prior, with similar attempts to upsell needless service to me, and with similar disregard to the value of my time. They never offered an apology or an explanation for their sub-par service. So, I will NEVER use this dealer again. My two late-model Hyundais and I will be going elsewhere. More
by colorado11k
Employees Worked With
CSRs
March 14, 2013
As a first time byer, I didn't expect to walk into this dealership with nothing to put down and walk away with an almost brand new car! Cookie was able to find the kind of car I was looking for at the this dealership with nothing to put down and walk away with an almost brand new car! Cookie was able to find the kind of car I was looking for at the perfect price for me. It's not just a great car but the warrenty that comes with it makes me feel more confident in knowing if something happened I'm covered. I've been to other dealerships but this is the best service I've seen all around. I would recommend that anyone looking for a car visit Ms. Cookie at Capital Hyundai of Columbia even if you're ” just looking” you may find your dream car. :) More
by Alizeyae
Employees Worked With
Beryl ” Cookie ” Flateau
