Stivers Hyundai

I went to test drive and ended up driving my Tacoma home. Sean Miller knew everything there was to know not only about my car but about the the history of Hyundai. Very painless buying experience. Sean Miller knew everything there was to know not only about my car but about the the history of Hyundai. Very painless buying experience. More

We paid a $1000 non-refundable deposit in the spring to hold a 2023 Palisade Calligraphy AWD (white, beige). Louie Roth handled everything fine and gave frequent updates. We were led to believe there would hold a 2023 Palisade Calligraphy AWD (white, beige). Louie Roth handled everything fine and gave frequent updates. We were led to believe there would be no mark-ups, but I was skeptical. The car was delivered 8-17-22. We had an approved financing through USAA before going to pick up the car. We made an appointment the day before pickup to be there at 10AM. On pick up day we arrived at 9:30 AM. Louie asked us to wait while he attended to another customer. In the meantime a white palisade was brought up front and we were given keys to check it out. I checked the VIN and realized it was the wrong one so I let Louie know. Someone drove that car to the back to retrieve the right one and prepare it for delivery since it needed inspection. A few minutes later another white palisade was pulled back up front. This was the same one that had just been taken back. It was getting close to 11AM so I let them know again that it was the wrong one. Around that time we began the paperwork process. Everything looked correct with the documents except a $999 addition to the overall price. When I asked Louie he said it was for Resistall NG2 and included a warranty. I pushed back that I didn't want Resistall and wasn't expecting any markups. Louie said he could lower it to $699 but anything beyond that was non-negotiable. Since a paint and leather coverage warranty was included I allowed this to slide, not wanting to delay the purchase and expecting this kind of markup anywhere else. We were then required to wait until 1PM to begin the finance process. We allowed them to run our credit and they came back with a 5.7% interest rate which was well above what qualified for (750+ credit scores). When I countered that we were already approved for USAA at 3.99% they said they would add $1000 to the purchase price if we went with our financing. I told them thanks for their business and got up to leave which prompted her to do some more digging and come back with a 3.97% rate. I'm absolutely sure they could have done better but they beat USAA so whatever. I also had to tell her 5 times that I declined all additional extended warranty, gap, protection, and key packages. She stated they were LEGALLY REQUIRED to get a reason as to why I didn't want to buy the same junk that EVERY DEALERSHIP tries to sell and then asked me why I was starting to sound frustrated and angry. We ended up leaving around 1:45PM, paying $699 over MSRP, and dealing with a new bank. I'm a little disappointed but not terrible considering the market. I think I'm spoiled by the experience I'd had at other dealers such as Lugoff Toyota, Flow VW in North Carolina (Excellent Dealership), and Tesla (BEST in my experience). I don't know that we'll be going back to Stivers in the future. I know every dealer has markups, but waiting until I'm in your showroom to inform me of them is poor business model. P.s. - On the Resistall Package, I'm not sure how they were able to apply it in the 15 minutes they took to inspect it, because we requested that all the plastic be left on the leather seats and interior panels. The exterior also has grease and tar marks so nothing was applied to the paint. We were told point blank that it was applied while we were waiting, but I'm not sure how they would manage that. The Resistall is a mark-up, cut and dry, and I'm sure it'll be a nightmare if we ever need to make a claim. More

Louie Roth was amazing helping me find my dream car. Great communication and an amazing guy!! Go check him out! Great communication and an amazing guy!! Go check him out! More

Michael Bowers was very knowledgeable and helpful in our vehicle purchase. No high pressure tactics and he made the entire experience very relaxing and enjoyable. Come see him! vehicle purchase. No high pressure tactics and he made the entire experience very relaxing and enjoyable. Come see him! More

Wonderful, Shaun was fantastic and made everything smooth as possible. I felt comfortable and no pressure to buy. as possible. I felt comfortable and no pressure to buy. More

AVOID THIS PLACE. Picked up a Palisade on Wednesday night. Sent paperwork ahead of time so that we could sign and drive, but got there at 4:30pm and were told the paperwork wasn’t done. Waited two hour night. Sent paperwork ahead of time so that we could sign and drive, but got there at 4:30pm and were told the paperwork wasn’t done. Waited two hours to get paperwork finished, finished signing paperwork at 7pm. Someone walked a key out to us, walked back in, and locked the door. No walk around, no orientation to the car, nothing. Drove the car home and parked it in the garage as it doesn’t have a tag on it yet. Pulled it out today, Saturday, to see scratches all down the passenger side of the car and on the front bumper. Sent photos to the salesman we worked with, Louie Roth, who told us they definitely would have noticed those and they can’t do anything about it. A manager called me later and claimed I must have “driven it into a bush” to get those scratches, and again told me they weren’t going to do anything about it. The car has only as many miles on it as it takes to drive from the dealership to my house in Lexington, and I don’t recall hitting any bushes along I-20. Hands down the worst dealer experience I’ve ever had, and I’ve purchased 3 cars in the last 5 years. If you must buy a car from here, DEMAND a walk around before you take it home because once it leaves the lot, apparently it’s not their problem. Also don’t let them get you on the “we sell cars at MSRP” nonsense. That got us in the door, then they added $1k for a “ceramic coating” and $3k if we wanted to pay cash or use outside financing. More

Worse service department ever!! No one answers telephone and I was lied to regarding status of my vehicle. Absolutely abysmal. I've been waiting 10 days for repair and cannot get anyone to answer phone and and I was lied to regarding status of my vehicle. Absolutely abysmal. I've been waiting 10 days for repair and cannot get anyone to answer phone and provid status report. Would be a negative star but not available!!! More

My purchase of 2022 Tucson on Monday was above average!!! Louie Roth help me with an affordable deal and did not pressure me into buying vehicle. The tuson price and car offer was great deal compared to ot Louie Roth help me with an affordable deal and did not pressure me into buying vehicle. The tuson price and car offer was great deal compared to other dealerships. More

We dealt with Louie Roth and the experience was painless and quick. I knew exactly what I wanted and he got what I needed for a monthly payment. There was no pressure like you get from the cliche car salesm and quick. I knew exactly what I wanted and he got what I needed for a monthly payment. There was no pressure like you get from the cliche car salesman. I would recommend him to anyone looking to buy a vehicle. More

Mathew Dunlap met us at the car he was polite and took care of our 1st visit just fine had us out in less than an hour care of our 1st visit just fine had us out in less than an hour More