Stockton 12 Honda

I had front seat belts that would not latch. When I called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that I would have to make two trips, but Randy made it as painless as possible. They also called to inform me that the passenger airbag was recalled. Thanks for catching that so I didn't have to make another trip! More

Alex was very friendly and went above and beyond to find us a car that we where satisfied with. He helped us look up if we qualified first before we would get our hopes up with a car we could not buy. He wa us a car that we where satisfied with. He helped us look up if we qualified first before we would get our hopes up with a car we could not buy. He was patient and understanding of what we where looking for. He was honest and new what he was selling us. I would like to acknowledge Alex and his great work, customer service and great patients with us. Luis Carlos Gamez and Azusena Marcial will definitely be back if we ever decide to come back and purchase a second car! Love my new 2009 Honda Pilot! Thank you Alex and thank you Honda. More

Great experience. Josh has worked to find me the perfect vehicle for the last 4 months. I will by from Stockton 12 again based on the high customer service I received. vehicle for the last 4 months. I will by from Stockton 12 again based on the high customer service I received. More

Service was finished in a timely manner. All the people I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the mo I dealt with where friendly and accommodating. Price was right. I have always taken my Ridgeline to Stockton 12 for service because they are the most knowledgeable when it comes to my vehicle. More

In the past, I haven't typically enjoyed the car buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I w buying process, but had a great experience this time around. The people at Stockton12 Honda were professional, friendly, and extremely helpful. I was given a great deal on my car and wouldn't hesitate to buy my next car there or refer a friend. More

Used a new representative, Dave Fox. He was very polite and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him and got my car done as quickly as possible. He explained what was done and ordered a part for me, as the dealership was out I will work with him next time I need service. More

From the time Travis called me to talk about turning in my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple o my car for a new one I was very impressed with his manner, his knowledge about what I was looking for, and his patience (we negotiated for a couple of hours). Also the patience and helpfulness of John in your finance dept. I was very assured that I would get exactly what I wanted. This is my 2nd car purchased through Stockton Honda, and I have been very satisfied both times and have recommended you to all my friends and clients. More

Everyone was very nice and helpful. Glenn was proactive and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. and diligent and on top of it all. I enjoyed working with him. Everyone was efficient and knowledgable which made for a pleasant experience. More

This is my second review. I did a review on the purchase of my Honda a couple of days after I bought it from Chuck Davis. Things were okay then and I was very please with working with Chuck. Now that I h of my Honda a couple of days after I bought it from Chuck Davis. Things were okay then and I was very please with working with Chuck. Now that I have had some issues come up my opinion has changed. Since JANUARY 6th I could get a timely response from John, if at all, in their financial dept, on anything, and when I have, I have found much conflict in what he tells me. I finally had to make a major complaint saying I was going to file a complaint with Honda and found out at that point that the financial transactions John was telling me were in process hadn't even been started because no one could find the paper I had signed. John told me he would meet with me that day but must have forgot he had that day off and his supervisor had me sign a blank form which somehow never got where it was supposed to. I initially talked with John on Jan 6th as we had agreed and nothing had been done as of Jan 24th until I got angry about the whole fiasco. Now I find that I am having to contact them again regarding being refunded tax I paid on different items. Their credit office sent a special check on Friday the 24th, after my complaint but only for the contract money I paid, not including the tax I paid on the contracts. . When I stated that I thought the tax I paid on the contract should be refunded John told me the tax I paid will not be refunded. His explanation being that "because of the time that has passed (3 weeks) the tax has already been paid to the state so it is too late for me to get it refunded". ????? Not so says the State Tax commission! I also have unanswered questions about an amount I paid in cash that was taxed. I would also like to say that if he had processed the refund on the 6th when I called no time would have passed. Each time I spoke with him I asked if he needed me to come out and sign anything. Each time he stated no, just next time I was in would be okay but he would take care of everything. After two weeks I called and ask him to send me a copy of what he had put through and he agreed. Of course I didn't receive it, because nothing had been done, and when I hadn't received it and called again I found out the above info about my signed papers being "lost" I recommend to people you wait a couple of weeks after buying a car from Stockton12 before doing a review as this one certainly overrides my first review. My purchase experience with Chuck Davis was great but I am a little disappointed that when I left him a message regarding some issues, after this conflict started. I have not received a call back from him. The other issue that was negative that was during the test drive with Chuck the warning kept going on that tire pressure was low. Chuck gave me the explanation that during such cold weather it is not uncommon for this to happen, to which I agree. I found out three days after I had bought the car that there was a large, arrow shaped rock embedded in the tire and it had been punctured. I found this out when on the third day the tire pressure light again started to come on and this happened for the next three days. After adding air three times I was told the third time that it was losing 10 pounds overnight. I called Chuck and told him, reminding him the light and warning went on during the test drive and it was not the weather, and asking that they give me a new tire, as I bought brand new car just a week ago. He checked with his supervisor who said no but they would pay for a repair if I wanted to bring it to them to be repaired. Being this was there before I bought the car, I thought I should have a new tire, as do my friends and family,and not a tire that has been damaged on my brand new car. It was a fairly good sized puncture. So, it has taken me over three weeks without return calls with accurate information from John, to get my refunded money in process. I still need to battle out the tax issue which is over $74 and possibly another $54, which was tax included in the $854 payment, and ask for an explanation on why my tax was calculated without including the $854 cash credited towards the down payment. Three weeks of this experience has been exhausting and overall had a very negative result on the entire purchase. I am appalled at the excuses and information John has given me. He has shown my no respect with all of his explanations that are so blatantly false. More