Stockton 12 Honda - Service Center

Always friendly and pleasant to work with Service advisors are always very efficient and helpful. Services performed meet my expectations. Prices are not outrageous and I feel like I am bein Service advisors are always very efficient and helpful. Services performed meet my expectations. Prices are not outrageous and I feel like I am being treated fairly. More

Superior Customer Service Stockton completed my recall, tire rotation, oil change and washed my car in less than 2 hours. They are amazing and I have been leasing from Stockton Stockton completed my recall, tire rotation, oil change and washed my car in less than 2 hours. They are amazing and I have been leasing from Stockton for over 12 years. More

Efficient, Helpful Service I came in for an oil change and had to bring my 18 month old daughter. Brandon kept things moving quickly even when his system was stalling. He found I came in for an oil change and had to bring my 18 month old daughter. Brandon kept things moving quickly even when his system was stalling. He found ways around the system to find answers and fill out necessary paperwork. We love taking advantage of the package that allows one to purchase 3 oil changes upfront. It’s a great deal and saves my husband a lot of time. Brandon gave a lot of helpful information and explained things in a way that I could understand. I liked the text message option to be able to communicate any changes or questions without having to remove my daughter from the playroom that the dealer has set up for customers waiting with kids. Overall the experience was very comfortable and efficient. More

Erroneous $1800 repair quote I took my Honda Element in to have a seat belt recall issue fixed. I also asked them to look at the exhaust system because it sounded like we had a s I took my Honda Element in to have a seat belt recall issue fixed. I also asked them to look at the exhaust system because it sounded like we had a small exhaust leak somewhere. I received a written quote saying there was a crack in the exhaust manifold, and the whole manifold-catalytic converter (a single unit) needed to be replaced (for $1,790.69), plus they recommended a few other things I didn't ask them to look at (valves w/ gaskets adjust: $226.50; cooling system flush: $122.83; fuel injection cleaning: $146.55; and power steering flush: $113.73). Since I knew my Honda Element actually had a separate manifold and catalytic converter, this suggested to me that the mechanic either 1) did not even look at it, or 2) someone was just lying. Either way, the diagnosis was not correct. I looked myself and saw no crack in the manifold. Instead, I noticed that the gaskets in the flex joints in front and behind the catalytic converter were worn out, which is where the minor exhaust leaks were. I took it back to Stockton12 Honda, and the manager back-pedaled and insisted that it was an honest mistake. I had a nice local muffler shop do the work -- parts were under $35 and labor was around $100. Nothing else needed repair or maintenance, and I drove the vehicle for another year before I sold it. More

Needed help We were traveling to Salt Lake City and had an issue with a code for our sound system. I called Stockton #12 Honda and spoke with Natalie. She tried We were traveling to Salt Lake City and had an issue with a code for our sound system. I called Stockton #12 Honda and spoke with Natalie. She tried to help me over the phone but it didn’t work. So I drove down, got in right away and she gave her time so patiently with my 2011 Honda Pilot! We got everything working which was a relief. Thanks Natalie! You’re the best! More

Customer Service Jose B. is awesome!! He helped me out so much & was nice, I highly recommend going in to see him if you’re looking for a car. Jose B. is awesome!! He helped me out so much & was nice, I highly recommend going in to see him if you’re looking for a car. More

A very good experience Helped us find exactly what we were looking for. Was very kind and understanding on what kind of vehicle we were looking for our little family. Helped us find exactly what we were looking for. Was very kind and understanding on what kind of vehicle we were looking for our little family. More

Fabulous customer service We wish to thank Cody Johnson and his service persons. Cody welcomed us to his dealership and immediately diagnosed the problem we were having with o We wish to thank Cody Johnson and his service persons. Cody welcomed us to his dealership and immediately diagnosed the problem we were having with our 2007 Honda Accord. The check engine light came on between Sandy and Salt Lake and since we were 700 miles away from our home, we were very concerned. Cody's approach to our vehicle demonstrated professionalism and confidence. It was late in the day on Friday and he kept his promise to have our car back on the road the following day. We wish to thank Cody and his service department for helping us out on our road trip to SLC. I will return to Stockton 12 Honda for any future needs. Thanks again, Cody, for your help. Ralph Spence More

Never again!! So I have previously given Stockton 12 Honda a good review because my car buying experience was awesome. I have quickly learned that the only reason I So I have previously given Stockton 12 Honda a good review because my car buying experience was awesome. I have quickly learned that the only reason I was treated so great is because they were going to make money off of me. Everything after has been a complete joke!! Don't both EVER going to them for services on your car whether it's maintenance, recall, or any other problem. (I've had tons of issues with my brand new 2016 Honda Civic) I have made appointments for services and am still there forever. I have made appointments to get my car fixed and left with it not being fixed because they didn't have time. I have ordered parts and NEVER gotten the call that they are in (twice). I was told that my parking brake recall was serviced but my dashboard lights continued to come on after and they told me to just watch and see if it happens again, instead of checking it. (It happened again). So now, I have been driving my car around with an A/C that doesn't work, parking brake lights that go on and off on the dash and now an audio system that doesn't work because each time I go in there is some reason why they don't fix it. And the final straw has been today when my husband called ahead to see if there would be a car available to take him to salt lake if he dropped my car off to get fixed today. They told him if he brought it in right away that they would have a shuttle. He proceeds to drive my car from salt lake to Sandy just for them to tell him that they in fact DID NOT have a car but we could pay to rent a car. We have wasted too much time and so much gas on this place. I have tried so hard to work with them and keep going to them but I have continued to be baffled by the run around we are given every single time we are there. So done!! More

charged too much for repairs I went in the dealership for a recall notice. Later in the day Mike called me to say that my back brakes (rotors and pads) were bad. Mike insisted tha I went in the dealership for a recall notice. Later in the day Mike called me to say that my back brakes (rotors and pads) were bad. Mike insisted that they would 'meet or beat' any other mechanic prices and that I could be assured I wouldn't 'pay more at the dealership'. Since they already had my car for the day I said to go ahead! Then he calls and says I need a brake fluid flush and quoted me a price and said again they would 'meet or beat' any other price! I said to go ahead. I had a bill almost $500 for the work they did. I was talking to my local mechanic the next day asking for his pricing on the same things: Brake pads, rotors, brake fluid flush and his price was $200 LESS!!! I called Mike to tell him that they way over charged me and Mike said my mechanic was lying and quoted me low and would jack up the price once I went there to actually have the work done!! Oh no he didn't! I will NEVER return to this dealership again. They have a bad reputation for higher prices and it is true! Even if I have a recall I won't go there again. To call my mechanic a liar, to not be able to keep his promise of meeting or beating any price, is not good business and I am not going to be treated like that. Please take the time to call around and get other price quotes BEFORE you pay way too much to the dealership!! (For example I paid the dealership $125 for the brake fluid flush, and my mechanic said it is about as easy as an oil change and he charges $50! I called Jiffy Lube and they charge $75) Do some price checking and leave the dealership asap! More