Our family car needed to be replaced, and at the same time, we were looking for an additional car for the boys to drive. Unfortunately, it is a very busy time of the year for us. After doing a few test drives and negotiating approximate pricing, we decided on going with a Honda CRV and a Civic. We also wanted to trade in our old car. With limited time to do everything that we needed to do, I arrived at the dealership after 3:30 pm, driving the trade-in. Oh, and BTW, my wife wasn't able to be there, but we wanted both of our names on the titles of the new vehicles --
I brought enough information that they could process the paperwork to the point that they would just need her signature. Also, the dealership needed to get the Civic from another location. This had the makings of a stressful nightmare for all involved.
Isaac, our salesman, was patient and informative throughout the whole process. We worked on all of the details, got the Civic delivered, processed the trade in, went over and set the personal settings on the two new cars, got both cars cleaned up and ready to go, and had two sets of paperwork all signed and processed, but just needing my wife's signatures. We also needed to get both cars home. I drove one car, Isaac drove the other, and another employee followed us to my house. At about 6:30 pm, just three hours after I went to the dealership, Isaac and the other employee we're driving away from our house, and the two new cars had found their new home.
If you are familiar with car dealerships and the extensive process it is to do a car sale and all of the aspects of this, you will likely be amazed that Isaac and Stockton 12 Honda were able to pull it off. They probably set a record, considering all the variables. We were not easy customers to deal with, and this was definitely not a normal sale, nor should reasonable people expect to go through the process in such a rushed manner. It does show that the dealership was willing to do all that they could to make the sale happen and to meet our demanding schedule. Thanks guys, I promise the next time we'll make it a little easier on everyone.:-)