Stockton Hyundai

If I could give half a star I would. I have had the worst experience with this dealership. The customer service is horrible and most of the employees are not helpful at all and when they know your upset they experience with this dealership. The customer service is horrible and most of the employees are not helpful at all and when they know your upset they choose to not try and accommodate the customer or at least that is what I'm going thru. I had my 2016 Hyundai Accent towed to the dealership on 08/11/2020. Eddie is the adviser handling my service. When I left service after having it dropped there I was told that Eddie was going to keep me updated throughout the week on the status of my car and he would call back my next day with explanations for what was wrong. When I dropped off I brought in the diagnostic from the shop I had check it first which stated my Cadillac converter was bad and needed to be replaced. This is covered under my warranty since the car was only 4 yrs old and had 83000 miles. I have been the only owner and bought car from them brand new only had like 6 miles. I had expressed to eddie that this is my only vehicle and I would like a rental if possible he said he would check into what's wrong and if under warranty then he would put the request in and let me know what they say.....I dont hear back from Eddie until friday the 14th at 7 in the morning with a text message stating to let him know when to give me a call to update me. So I let him know when available and he tells me that it is the converter which is under warranty and then says I also will be needing a battery and two o2 sensors replaced. These however will not be covered and will run me approximately 500. So I let Eddie know I get paid on the 21st. and then I'll be able to pick up car if it will be ready. He says okay perfect we will have it ready and I'll keep your updated on any changes. Says nothing about the rental I had already asked him to check on. I dont hear from him again. So on thurs the 20th around noon I attempt contacting Eddie with service for an amount due so I can have it ready for pick up in the morning. Called numerous times left 1 voice.ail for eddie and one for xaiver.....I believe his name was. And didnt here anything back until around 330pm when he left a voicemail stating my car is not ready and that they are waiting on a part which is the converter which will hopefully be early next week he is hoping. And says he will update me then hangs up. Again not about a rental and not a date for service to be completed. But says it is under warranty so it will be covered. So I then begin calling again and the operator stopped saying hello and just would send me to service but no one would answer and I was done leaving messages. I still had no luck and at this point speaking with Eddie. So I sent him a text message to the same number he text me from to begin with. No reply. So right as service is locking up everything I tried once again to get thru. Yolanda answered and said hello! She the ran over to service real quick and was able to catch eddie for me. He then gets on his phone and I ask if he recieved my messages. He says yes I was just reading it. So I ask if he is able to get me a rental until its finished and because it was supposed to be a quick fix.....I Express to him I'm extremely unhappy and honestly have been since I bought the car in 2016. So I ask to speak with a manager or supervisor and he says he is gone for the day. I need to call back tomorrow to speak to him. He also informs me that there is 40people waiting for rentals to be approved before me so I probably wont get one anyway So now it's too the point I'm askin for corporate number. He gives it to me along with case #. I call and surprise they are already closed and now eddie has left. So I call the main line and get an operator who I explain I need to speak with a manager she asks for sales or service. I said well service is closed for today so just any manager for the dealership would be fine. She says he is busy handling some sales right now and can return my call if I want. I state no I will be coming there soon so I can speak with a manager face to face not on the phone. When I arrive and walk into sales they are not handling multiple deals only 1 deal in being process. It take them a moment to acknowledge me but when jaqueline does I state I'm here for a manager so again she begins explaining exactly what she had said the last time we spoke on phone. Right before coming. I Express how I dont care what department he manages but I need to speak with a manager I'm extremely unhappy with my treatment. I brought my service quote with me. And she asks for it to show him. I give it to her she walks away the a man walks up to me and asks about what is going on. I tell him and he just answers with well service is closed and I cant approve this so you will need to call back tomorrow. I tell him no this needs to be handled or something today. I explain the rental part and that it needs to be cover because the patt still hasn't shown up. He just sticks with his nope I'm sorry I cant do anything for you. Also adds that if the rental has not been approved yet then it wont be and there is nothing he can do. He stated he was the building manager.....while we are talking another gentleman walks up with the paper I gave Jacqueline and hads it to the guy I've been talking to who said his name was abdul....I take back my paper and express how disappointed I am in the dealership and I have never went thru treatment like this at any dealership.. I stepped outside and contacted Sacramento Hyundai to ask if they could maybe help some how and they inform me to call sac back at 730 am to speak with Jerry the service director who has worked for hyundai for 25 yrs. I agreed and then hung up and just accepted that I was not going to solve this tonight after how long it took for me to get thru on the phone. But if I had been updated the past 10 days at some point then I would of known it wasnt ready. And we could of solved the rental issue by now. So here we are I still have no car but am a single mom of 2 with a fulltime job. I have had nothing but issues with the car. From the front and back bumpers being replaced twice and not due to accidents it's due to the screws snaping and snapping the hole for the screws. Causing the bumpers to fall off. And now this. I'm also having to replace my 2nd battery since purchasing 4 yrs ago.....to me that seems like I went thru my batteries faster then normal. I went back in to the sales floor to ask for all their names and titles for my complaint I'm filing also tomorrow. There were 3 employees sitting in their office right by the entrance when I got walked back in. They didnt even acknowledge me for about 4 to 5 min. Jaqueline goes to walk right passed me so I ask if any of them are going to ask if I need anything since they all know what's going on and how upset I am. Jaqueline says with a sarcastic attitude oh did you need something? I ask for her name and the building managers name.....she says extremely fast say he was the finance advisor and named abduel? Idk she did not have the last name for me. And then Eddie In service has been working on my case. I'm really hoping someone is able to make this right for us. If they would be better at updating me throughout the 10 days then I wouldnt be this upset. And concerned. And then on top of that the customer service and employee imagine is horrible. They do not go above and beyond to essure satisfaction. I'll update with what happens with it tomorrow after I make my calls. I will never purchase or bring another car to the stockton hyundai after this tho. At this point I just want it drivable so I can go trade it in. I'm done dealing with the car. It's still new but it is a craply car. With no a/c. Hopefully someone sees this review and it save them a headache More

This was my first experience buying a new car by myself in over 20 years. I am so impressed by Stockton Hyundai and Stephen was absolutely wonderful to work with! I will definitely be recommending them t in over 20 years. I am so impressed by Stockton Hyundai and Stephen was absolutely wonderful to work with! I will definitely be recommending them to everyone I know! More

Easy and Convenient This was my first experience purchasing a Hyundai and I was very satisfied with Stockton Hyundai's customer service and convenient online shopping too This was my first experience purchasing a Hyundai and I was very satisfied with Stockton Hyundai's customer service and convenient online shopping tools. I chose the vehicle I was interested in through their website then I connected with Stephen to discuss the details. He was very responsive and helpful when addressing all of my questions. He brought the car to my house for the test drive and was very thorough about explaining all of the financing paperwork. I appreciated his friendly demeanor and found working with him easy and comfortable. The whole experience was positive and I would recommend this dealership! More

Omg I had an amazing sales person Carlos, he didn't leave any detail unturned. He has excellent customer service, we felt very comfortable. Thank you very much for the patience and answering our questions. any detail unturned. He has excellent customer service, we felt very comfortable. Thank you very much for the patience and answering our questions. More

Good experience Steven was great and attentive, even when we decided to get a different vehicle about halfway through the process. Staff was considerate and helpful a Steven was great and attentive, even when we decided to get a different vehicle about halfway through the process. Staff was considerate and helpful and made the car-buying experience a good one. Would definitely consider shopping there for our next car, even though a similar dealership is much closer to our house. Took a bit of time to work through financing paperwork but the rep was respectful and helpful. This stuff takes time due to so many CA regulations. More

Professional and quick service was provided. I needed an oil change & fuel injection service. I need my hood struts replaced, however the cost was very expensive, $100 per part. oil change & fuel injection service. I need my hood struts replaced, however the cost was very expensive, $100 per part. More

Great teamwork! Need to improve on training for contract print outs & fix any issues tied to the process (if Fin. Mngr. isn’t in-house) print outs & fix any issues tied to the process (if Fin. Mngr. isn’t in-house) More

Tremendous performance and sale. Would highly recommend more business there for people I know! Had very great customer service skills. Also in and out loved not being there all day ! more business there for people I know! Had very great customer service skills. Also in and out loved not being there all day ! More

Great buying experience Exceeded my expectations.Brian and Joey were both accommodating and on point.I love straight shooters like these folks.Everytime I buy a new vehicle , Exceeded my expectations.Brian and Joey were both accommodating and on point.I love straight shooters like these folks.Everytime I buy a new vehicle ,I do my homework on where I would know the price I'm willing to spend without ruining relationships.Joey and Alex can easily take me there.This is probably the 6th vehicle I bought from them in a span of 5 years.To top that, having the vehicle delivered by Brian on this pandemic times just hits the roof. Brian is very professional, courteous and know the vehicle well. More

I took my Hyundai in for a oil change and service adviser Tim was very helpful, polite and friendly. He had my car in and out with in 20min. I am very impress with the excellent customer service that Tim Smi Tim was very helpful, polite and friendly. He had my car in and out with in 20min. I am very impress with the excellent customer service that Tim Smith gave me. So if you very need to service your Hyundai, see Tim. Great guy. I will be back again. More