Stokes Hodges Ford

Mr Hodges, you responded to my review the other day asking me to contact your dealership about resolving my issue. I did call and I left a message on one of your managers voicemail. As of today, no one asking me to contact your dealership about resolving my issue. I did call and I left a message on one of your managers voicemail. As of today, no one has called me back. At this point I’m even more disappointed in your management. I hope you address this issue so that no one else receives this kind of treatment. More

DO NOT BUY A VEHICLE FROM HERE! 🚩 If I could give them 0 stars it would still be too many! I worked with Steve to buy a new hybrid truck and he texted saying they would deliver it 🚩 If I could give them 0 stars it would still be too many! I worked with Steve to buy a new hybrid truck and he texted saying they would deliver it for $300. The official quote said delivery would be over $1400. Steve said the OTD price would not change if we used our own financing and then the official quote added a $1000 for not using their financing. We should have seen the red flags and backed out at this point but moved forward taking off delivery & that $1000 off. We explained we couldn’t pick the truck up until Saturday and we were texted by Steve that the truck was moved to the back with a sold sticker on it for us. We requested a call from a sales manager to review everything. My husband spoke with Jared explaining to him that we have a 6 & 1/2 hour drive and want to make sure that everything was good to go & that the truck would be held for us until Saturday. Jared agreed saying everything was great and the truck would be there for us Saturday. We had already drove 4 hours Saturday morning when we got the call that the truck had been sold during the week. We tried to call the dealership to speak with a manager explaining the severity and urgency of the situation to the receptionist and was transferred to Kyle’s voicemail 3 times before we gave up. Steve finally called us back and then offered to sell us “the same truck” but a 2026 instead of a 2025. We looked over the listing which had it marked as a hybrid truck. We agreed on numbers through text and drove 2 & 1/2 more hours to buy a truck. We arrived at the dealership around 12:30 pm and Steve went on a test drive with my husband. My husband quickly noticed the truck was not a hybrid but instead an eco boost. Steve claimed he didn’t realize we wanted a hybrid despite the fact that all our communications for purchasing a truck stated we wanted a hybrid Maverick in a specific color. At this point they deleted the listings for the 25 hybrid and the 26 “hybrid” they tried to sell us. When I asked Steve & Jared how we move forward if we could possibly have them do a dealer trade to get the correct truck they promised us not once but twice at this point. Jared said if they bring the specific truck he wants in from another dealer it would cost WAY more. He then complained about how with both of the deals they had made with us they would be losing money as if they were doing us a favor. The first truck was not quoted for a special price.. just the internet price they advertise. At this point instead of apologizing for wasting our time and screwing us over not once but twice he decided to lie and insisted that he was the one who spoke with my husband on the phone and he DID NOT offer to hold the truck because they DO NOT hold vehicles. I heard the phone conversation between my husband and him since it was on speaker phone and he assured him that the truck would be there for us on Saturday and we did not need to worry about driving the 6 & 1/2 hours and it not being there. 13 hours round trip and gas money absolutely wasted. This is how they treat active duty military… this is how they treat their “VALUED CUSTOMERS”!! This dealership should be flying all red flags outside to show their true colors. Run away and buy from LITERALLY any other dealership!! 🚩 More

Worst ford dealer I have ever dealt with. Over 15 new "F" series purchases at other dealerships BTW. Too bad you can't give 0 stars. 1 is being gracious. They sold me a brand new truck di Over 15 new "F" series purchases at other dealerships BTW. Too bad you can't give 0 stars. 1 is being gracious. They sold me a brand new truck dirty, no fuel, adhesive on windows, tailgate would not function... GM promised a fuel card and compensation for it being dirty. Not only has that not happened, they have not registered the vehicle and it's been 3 weeks. Unless your car breaks down in front of the place, keep driving! Fords aren't rare. More

First visit to find and repair a bad bearing in the drive train didn't go exactly as planned. I used the service survey to express my concern. A few days later the service manager called and took charge of g train didn't go exactly as planned. I used the service survey to express my concern. A few days later the service manager called and took charge of getting my 1999 F150 diagnosed and repaired. Between the service tech, the mechanic and the service manager, service continued to ben5 star. GOOD JOB Guys! More

My wife and I had a great experience with them this past Saturday. We stopped in for a used vehicle about an hour before they closed and found that the vehicle was actually at another lot. The salesman aske Saturday. We stopped in for a used vehicle about an hour before they closed and found that the vehicle was actually at another lot. The salesman asked if we were interested in a new one and we looked at a few. Even with us getting there late, they pushed through all of the paperwork and approval process and we drove away with a new 2025 Expedition Max Active. Great service and dedication to customer service. After we left and got home, we realized that we had forgotten something in the trade in and I called our salesman that night around 8:30PM, he called his manager and they drove back to the dealership, retrieved our item and brought it to our house that same night. This is what great customer service looks like. I have purchased about 3 or 4 vehicles from them in the past and will continue to do so in the future. This type of experience is what makes customers return. We are very thankful for their professionalism. Thank you Stokes Hodges Ford. More

Honestly had nothing but hassle with them and they dont honor that 3 month warranty. Still waiting for a manager to call me since two sales associates I worked with im told is no longer there. Jennifer in honor that 3 month warranty. Still waiting for a manager to call me since two sales associates I worked with im told is no longer there. Jennifer in service area said it was under warranty but couldn't do anything until the car salesman approves it. Never heard of such. Just bought the F250 super duty in mid August 2025. Im a local Google reviewer so I will review more places until a manager calls me. Ive left numerous emails and voicemails. More

Don’t buy a vehicle from this dealership. I was told three weeks ago that the vehicle I was interested in was sold. Only to find out three weeks later the vehicle was available, but the price I was told three weeks ago that the vehicle I was interested in was sold. Only to find out three weeks later the vehicle was available, but the price had went up $4500. I tried calling multiple times before I was actually able to speak with the manager, Josh. He Told me that the prices changed based on demand and would not honor the price that was originally listed. Poor integrity and customer service. Stay away from this shady dealership that is only out to make the most off of you that they can. More

Do not purchase a vehicle from here. I purchaced a truck in March of 2023. It was a 2017 ford f150 lariat fx4 fully loaded. With Eccoboost 50,000 miles. I knew nothing of this engine, I purchaced a truck in March of 2023. It was a 2017 ford f150 lariat fx4 fully loaded. With Eccoboost 50,000 miles. I knew nothing of this engine, but it had a sound when you first start the vehicle. I was told it was normal. I have had it serviced there for oil change as needed. Other than oil changes they have replaced the water pump, valve cover gaskets, valve covers, rear main seal. All this time never saying anything about the sound. Then a couple weeks ago they said that I needed a new cam setup becouse it was bad. We'll the sound has been there since I bought it and was told that it was OK to sound that way. As they were fixing that they suggested spark plugs and fuel system cleaner. The man ADAM helping me was the only thing good, he himself was the BEST. Also they found the the seal on the rear axel at the yoke way bad and had to replace bearing in the rear axle. Also when I purchased the vehicle it was dirty after doing all the paper and wrote a check for the full price out the door. I asked them to clean it up. When I came back to get the vehicle, we found the the vehicle had been wrecked on the passenger side. It had a 1/2 in by 1/16th gash from the finder to the back fender. Someone had tried to fill it in with what looked like paint clay to hide it. There response was oh well. In my opinion this is the most dishonest place to purchase or service a vehicle.......... Well I'm back again. The team reached out to me as you can see by the response below. I tried to contact them and no one has returned my calls. Also I am back in for repairs, it looks to be wile ford changing my oil found that the oil pan might need replacing. The service people at the desk again ARE AMAZING. This has to.do with the quality of the lemon that i was sold the lack of contact from the dealer side. The absolute worst place to purchase a vehicle. It is sad that i have always owned fords but Stoke hodges ford it making me want to switch. Very disappointed and ashamed. More

Horrible communication for 3 weeks, misleading information by salespeople. I bought the car, paid cash , and they still gave it because they did not get it serviced and prepared for sale. Horrible information by salespeople. I bought the car, paid cash , and they still gave it because they did not get it serviced and prepared for sale. Horrible experience. A situation where one hand does not know what the other hand has said or is doing. I will never go back except to pick up my car if they ever get finished with servicing. Awful experience. More

I will never bring my vehicle back here again! I brought it in because my check engine light keeps turning on, my a/c not working right- it worked everywhere except for the drivers side- that side I brought it in because my check engine light keeps turning on, my a/c not working right- it worked everywhere except for the drivers side- that side blew warm air( It would sometimes work, but not always), and my rear brakes needed to be done. They fixed my check engine light by turning it off- (Said that it was a Ford issue even though everytime I asked about it- I got a different story). They replaced the brakes (hopefully this was done correctly) and my a/c well that went to complete crap. They told me that they needed to replace the txv- which they did. Then they evacuated the refrigerant from my vehicle and found that there is a blockage somewhere (they think). They now want me to pay over $1800 to replace my compressor. I brought my car in with the A/C cooling, and now it doesn't!! I asked my service advisor, Noah, if my a/c was going to at least work the same as when I brought it in, and was told yes!! Yeah, it doesn't. I brought my car in on a Tuesday and they kept it until Saturday even though my paperwork work said they promised it back same day. I feel completely taken advantage of and I feel because I am a woman- this happened even more so. We were in the market to buy a new car (replacing a different one) and guess where we will not be getting a car from!!!! Any of the Stoke Hodges dealerships!! Don't take your car here for service!! Especially if you are a woman!!!!!!! They essentially charged me over $900 to fix my rear brakes!!! They charged me for the txv (nothing was wrong with the original one btw) and had the nerve to say that they were not charging me for the labor to replace it!! Never again!!! More