Stokes Hodges Ford

After months of car shopping and one too many encounters with shady salespeople, I have to say that Stoke Hodges Ford is hands down the finest vehicle purchasing experience I've ever had. Billy Nash was my with shady salespeople, I have to say that Stoke Hodges Ford is hands down the finest vehicle purchasing experience I've ever had. Billy Nash was my salesman, and he was really attentive to our needs and quick to respond to any issues we had. Normally  I dread going to auto dealerships and spending hours there. Billy made things very simple, and my car was delivered the VERY NEXT DAY after I made a deposit. Customer service was PHENOMENAL from the receptionist to the finance managers. Even the delivery drivers were fantastic. In the future, I will undoubtedly purchase vehicles from them. Make sure to ask for Billy Nash if you buy from this dealership. He'll hustle to get the automobile you desire and make sure you are taken care of.  More

Started off as SEEMINGLY genuine personable people...same as the rest all fake. Annoyed!!! Very annoyed. Purchased vehicle in JULY, STILL DO NOT HAVE TAG or vehicle registered. NOW lice people...same as the rest all fake. Annoyed!!! Very annoyed. Purchased vehicle in JULY, STILL DO NOT HAVE TAG or vehicle registered. NOW license are potentially suspended, and stopped by law enforcement several times due to temp tag. Now the response is it is out of their hands. Title been expedited, since JULY. It's THANKSGIVING..... Pathetic group of people all the way around. AND NO ONE seems to know how to contact management More

I found a used vehicle online at the Stokes dealer, drove 70 miles, and made a no-pressure deal with Dayton Raymond. Drove my nepw vehicle home, same day. Very satisfying experience. 70 miles, and made a no-pressure deal with Dayton Raymond. Drove my nepw vehicle home, same day. Very satisfying experience. More

Took my Ford Taurus in for winding noises from steering wheel when turning was told it was because of high mileage. Unbelievable bad service won’t be going back wheel when turning was told it was because of high mileage. Unbelievable bad service won’t be going back More

1. They sell cars/trucks to customers with empty promises to fix what blemishes or repairs are needed. They will bill you when they say it won’t cost you anything. 2. Their service is garbage. “It should t to fix what blemishes or repairs are needed. They will bill you when they say it won’t cost you anything. 2. Their service is garbage. “It should take 2 days.” Ive been waiting a week for my vehicle back. 3. Nobody in their staff calls customers back when they say they will. Customer service is the lowest I’ve seen at any dealership. More

Love these people! Billy Clark, the finance manager is honest and not your typical finance guy! Corey and James bend over backwards to help! Go! honest and not your typical finance guy! Corey and James bend over backwards to help! Go! More

Salesman was very good (James Ray). The financial man or possibly manager not so good. Did not want to come off price, so I ended up buying from another dealership. The financial man was close to what I fi possibly manager not so good. Did not want to come off price, so I ended up buying from another dealership. The financial man was close to what I figured was a good deal for both of us but maybe not quite for him and so we could not agree. More

Always friendly and knowledgeable. Great sales staff. Would even recommend to my enemies, because even they need a break sometimes. Seriously a great place to do business. Would even recommend to my enemies, because even they need a break sometimes. Seriously a great place to do business. More

Disappointed F-150 owner I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I p I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I paid nearly $60K for it and it is still under warranty for what it’s worth. I took it in to Satcher for a recall and 3 warranty items. A miss at 40 MPH, a noise in the front end, and a piece of the bedliner the size of a 50-cent piece has chipped up. They kept it a week and fixed nothing. They never called me with status updates, then said they couldn’t get it to miss when they drove it, couldn’t hear the noise in the front end and Ford denied the bed liner saying it was physical damage and that I must have dropped a shovel or rake in the bed. I don’t remember ever doing that, there is no dent or other evidence of physical damage. Even if I did drop something as light as a shovel or rake wouldn’t you think a bed liner would have stood up to that? I have never carried anything very heavy or abrasive in the bed either. That is obvious because the rest of the bed looks unused. I also noticed that there is no paint or primer under the spray in liner. If you are smart you will not get a factory spray in liner. That way you will get the extra protection of primer and paint before the liner is sprayed in and a warranty that may not be honored. The dealer was my best friend while I was buying the truck, but the service department is terrible, and Ford is even worse. This will probably be my last Ford truck and I will never use this dealer again. More