Stokes Hodges Kia

Fantastic Unbelievable The salesman Rickie Robinson was great. The Floor Manager person is impossible to say no to ...and when I finally said yes to a good de Unbelievable The salesman Rickie Robinson was great. The Floor Manager person is impossible to say no to ...and when I finally said yes to a good deal ...the finance guy made the good deal into an even better deal!!!! If I live long enough I'll buy next car from them too. More

How they did I was able to find a vehicle i liked and the price was fine. As for after the sale concerning paperwork and questions my wife and I had, we had a hard I was able to find a vehicle i liked and the price was fine. As for after the sale concerning paperwork and questions my wife and I had, we had a hard time reaching Phillip our salesman and J. R. The finance assistant to get answers to our questions. Phillip said he was  busy with customers and J. R. Never called us back. We finally got Christinia to help with tag and title paperwork. Which the wrong address was entered and we gave them the correct mailing address.  Seems like they were only concerned with making the sale and not follow up after the sale.  I hope we have no other problems going forward. A special thanks go to Earnest Washington for being so helpful to my wife when she had to make a return visit to the dealership.  EW More

Best experience that I've ever had with a dealership This was by far the best experience that I've ever had with purchasing a vehicle. Matt Holley was super friendly as well as patience. He worked pretty This was by far the best experience that I've ever had with purchasing a vehicle. Matt Holley was super friendly as well as patience. He worked pretty darn hard to get me the best deal that I could possibly get. More

Exceptional along with over the top customer care. My recent visit to KIA of Augusta was, just as it has always been, exceptional and over the top. The staff goes above and beyond to help ensure your My recent visit to KIA of Augusta was, just as it has always been, exceptional and over the top. The staff goes above and beyond to help ensure your wait time is minimal, waiting area is comfortable, snacks and drinks are offered for the customers convenience. Also, they accept KIA coupons and recognize customer survey questionnaires. More

I think I got a lemon Not happy with my recent purchase of a 2016 Nissan Versa Note. Phillip was pleasant and good to work with and caught a major mistake (i.e., paperwork Not happy with my recent purchase of a 2016 Nissan Versa Note. Phillip was pleasant and good to work with and caught a major mistake (i.e., paperwork for the wrong car and wrong VIN number; manager would not believe it wasn’t Phillip’s error – it wasn’t), but my experience with the dealership was not good from the beginning. I made an hour+ trip to Kia of Augusta because there were so many used car choices on their website. I came with a list of 13 cars; only 2 were available in Augusta, the rest were scattered at other dealerships, and I would have had to purchase the car sight unseen to have any of them transferred to Augusta to see. A third car was listed as being on the Augusta lot, but no one could find it. While I feel the price of my Nissan was very competitive (after significant haggling) compared to others on the market, I am not happy with the car or the way I received it. No floor mats (that is cheap); web description and window sticker clearly stated "keyless entry" but I was only given a single regular key (no key fob to open the doors or with a panic alert) and told that is what came with the car (I had to order a key fob for an additional $79); was told there was an owner's manual but the pouch only had a warranty and maintenance log for a Nissan Altima - no manual for a Versa Note (had to order that off e-bay, at my cost); glove box filled with trash, Hertz rental car agreements, and passenger boarding passes. Worse is the mechanical condition of the car. After 4+ exhausting and hot hours at the dealership, mostly sitting and waiting (I paid cash), on the drive home, I noticed a continuous, annoying whistle/whine - almost like wind noise, but when I rolled down the windows, it was worse (didn't notice on the test drive because everyone was talking and AC was on). Appears to be coming from the engine (possibly CVT transmission). After researching the internet (hindsight), numerous Nissan web blogs and forums complain about the Nissan CVT noise/whistling problems (along with several lemon car law suits) with remedies ranging from transmission flush to complete transmission replacement (warranty work has to be at a Nissan dealership, so another visit to another dealership). All-in-all, not a good experience, not a good car. More

Found my Soul Very helpful and willing to work with your budget. Austin Oliver and Wayne Bumpus worked hard to find me a small SUV. Eventually I settled on the Soul Very helpful and willing to work with your budget. Austin Oliver and Wayne Bumpus worked hard to find me a small SUV. Eventually I settled on the Soul and I have loved my choice very much More

Excellency My visit to Kia Of Augusta was amazing. I was greeted by Monique as soon as I walked to the door. She was very friendly and provided me with the utmos My visit to Kia Of Augusta was amazing. I was greeted by Monique as soon as I walked to the door. She was very friendly and provided me with the utmost help in every way possible. I told her what I wanted and she told me she could work things out for me, and she did exactly that. She is the best salesperson I've ever encountered from any dealership and would recommend her and the dealership to anyone. She knows how to take care of her customers and meet their demands and needs for the perfect car. Big thanks to her and Kia Of Augusta!! More

Customer Service Phillip was attentive to our needs and provided excellent customer service. He went out of his way to make sure we were satisfied with our purchase. Phillip was attentive to our needs and provided excellent customer service. He went out of his way to make sure we were satisfied with our purchase. More

Best car buying experience yet! Hiram at Kia of Augusta was the BEST salesman I have had the pleasure of working with. He went above and beyond to get me in my dream vehicle. HIGHLY Hiram at Kia of Augusta was the BEST salesman I have had the pleasure of working with. He went above and beyond to get me in my dream vehicle. HIGHLY recommend him. Thanks Hiram!!! More

Best I've ever had Customer service was top notch, quick and efficient. They valued my situation and made my car buying experience outstanding. I strongly recommend Kia Customer service was top notch, quick and efficient. They valued my situation and made my car buying experience outstanding. I strongly recommend Kia ot Augusta. More