Stokes Mazda

Yesterday my husband and I went to this dealership to get a Mazda3. I told the man exactly what I wanted and he told me the trim I should get would be the Grand Touring. First off I loved the car. He was rig a Mazda3. I told the man exactly what I wanted and he told me the trim I should get would be the Grand Touring. First off I loved the car. He was right it had everything I wanted. So after we drove the car we told them what we wanted to pay and he came back and told us that what we wanted to pay would be fine and everything was going to work out. We had to go to our bank to get the loan but the bank was closed. So they gave us the keys and said just to get it down tomorrow and bring the car back to get it detailed and the tank filled up once we got the loan. So I was driving the car all that night and today. When we went to get the loan they pointed out the VIN number on the sheet didn't match the car. They didn't make a big deal about it. Just used to VIN on the car to secure the loan. So we got the loan and the check and went driving back to the Mazda dealership to pay them and get my new car cleaned up. Before I handed them the check I casually said something about about the VIN's not being the same, thinking it was just some silly mistake. The financier looks at me confused and says that the VINS wouldn't match because that wasn't my car. Of course I'm confused and told him so. Apparently without telling us they decided if we wanted to pay a certain amount per month that we had to get a lesser model. NO one told us this. We both were under the impression that we were getting the car we drove off the lot with! When we said as much all they had to say was we're sorry for the misunderstanding. Do you want the lesser model? Of course we said no. At this point just on Principal of the matter. My husband even tried talking to the manager who took a phone call from his PERSONAL phone in the middle of my husband talking! The salesman also told us that he informed us of the change, which he certainly didn't. Why would I take home one model but be getting another? That just doesn't make any sense! What makes it all worse to us is how much they thanked my husband for serving in the military and how they respected him so much and how gratefully they were to him and they they tried to rip us off! Obviously I give this dealership the lowest rate I can for trying to rip us off! More

Unbelievably pleasant experience.  David was awesome and went way above and beyond to help me find the perfect car. His knowledge of cars and the business is impressive.  And his sales style leaves you and went way above and beyond to help me find the perfect car. His knowledge of cars and the business is impressive.  And his sales style leaves you feeling relaxed and pressure free.  I would strongly recommend to anyone.  More

I was very impressed with my entire car purchase from beginning to end to find the exact car that I wanted. I initially dealt with Dana, as she is the internet sales manager. She is very prompt in answ beginning to end to find the exact car that I wanted. I initially dealt with Dana, as she is the internet sales manager. She is very prompt in answering any questions and if it is something that she isn't able to reply to, she will refer an actual sales representative to contact me. Since my car of choice (trim, transmission, & color) was not available at Stokes, all three did their best to find me the closest vehicle state-wise that matched my desires. Anthony called me a couple of times to see if I wanted to either dealer ship the car (manual transmission), but I was reluctant to go this route since it would be an unknown person driving my car in a manual for over 200 miles. In the end, he said that he was able to freight the vehicle from FL to Stokes for a very decent and reasonable charge. The next day I went into Stokes and was greeted by Adrian who dealt with our sales, with Anthony as his manager. Adrian is very knowledgeable, curteous, and was great to deal with. What really impressed me the most was their generous gesture toward treating loyal customers. This is our 5th Mazda purchase (3rd from Stokes) and since my car was being freighted and would not be in until the end of the week, they offered me a brand new off the lot rental Mazda3. This rental was the same trim level of the car that I was to receive (different color and different transmission). I did not expect this at all, and it was not necessary for them to do this as any four-banger would do for the time being would do. It has been a pleasure driving the new rental, as I treated it as my own, and detailed the interior before returning back to the dealership to pick up my 2012 Skyactiv Mazda3. I have been without a car for a month and for them to do this was greatly appreciated. I can't thank them enough. For all Mazda sales I continually recommend all my friends to go Stokes Mazda for their outstanding customer service and sales interaction. More

I recently tried to buy a care from Stokes Kia (yes the one with the annoying commercial) so after a referral from my neighbor, I was a little hesitant to try Stokes Mazda. Let me just say...all Stokes AR one with the annoying commercial) so after a referral from my neighbor, I was a little hesitant to try Stokes Mazda. Let me just say...all Stokes ARE NOT the same! Never have a I met a better group of professionals. From start to finish, they were honest, upfront, and completely open about the whole process. David Putney is the General Manager, Bernard was my salesman, and Tony was the finance guy. From start to finish, there was no anxiety or stress nor were there any "strong-armed" sales tactics. If you have had problems in the past with dealerships, I strongly urge you to try Stokes Mazda located at 3570 Ashley Phosphate Rd, North Charleston, SC. Regardless of your situation they go above and beyond to get you in the right car. Thanks again for everything. More

Overall, my experience at your dealership was outstanding. I would like to point out that Alan was an extremely helpful and a compassionate employee who truly cares about customer service. outstanding. I would like to point out that Alan was an extremely helpful and a compassionate employee who truly cares about customer service. He went well beyond to help me and my family during my crisis the week of 21 Jun. My initial contact with your dealership was with Kent, although he too was friendly toward me and my dilema, his reassurance that I would not have any further problems after having your service mechanics work on my car were not accurate at all. I had to be retowed back to your shop for the same reason I was intially there for. This caused us tremendous stress and financially hit us hard. Another person I would like to have recognized is Anthony Lamana. Alan referred him to me and as expected from Alan, led me to another outstanding and caring employee. I worked with Anthony during the purchase of a used Dodge Caravan. Although, I was not in the market at the time, my situation forced my hand to buy a car sooner rather than later. Anthony went out of is way to help in this process and continues to do so. One other person that I need to mention is your Financing Salesman, Jessie Belemy. I left in complete confusion with regards to obtaining "my title/registration card" so I can register my car in VA where I am from. His focus was entirely on getting "his money" than what I believe he should focus on, that is the customer. The money will get there. Overall, an excellent experience. More

Third time taking car in for scheduled service. Work is completed quickly and service dept follow ups. Dealer also send out service specials in th email frequently. Andrew Tombs - 1832 Hall Point Ro completed quickly and service dept follow ups. Dealer also send out service specials in th email frequently. Andrew Tombs - 1832 Hall Point Road Mount Pleasant, South Carolina 29466 2010 Mazda CX-9 More

Stokes Mazda was extremely accomadating. They provided transportation for me to and from work while they serviced my car. Additionally, their price was more reasonable than my estimate from a service area transportation for me to and from work while they serviced my car. Additionally, their price was more reasonable than my estimate from a service area closer to home. Definately worth the trip. I am glad to have bought my car from Stokes Mazda! Alan and Justin are exceptional employees and deserve recognition.....THANKS Y'ALL!!!! More

Went in for a 50k service check. Was not pressured to get anything done that I did not need. Pleasantly surprised at how little maintenance my car needs even after 50k miles. Service like this builds trust i anything done that I did not need. Pleasantly surprised at how little maintenance my car needs even after 50k miles. Service like this builds trust in business. I appreciate knowing I can believe what I am told by my service techs. You can buy a car anywhere, how you are treated for the years after is what makes a dealership credible. More

Got there without appointment and quickly checked in by Mr. Kent. Informed about tire problem and provided with a quick quote. only waited less then half an hour and comfortably spent the time sipping a so Mr. Kent. Informed about tire problem and provided with a quick quote. only waited less then half an hour and comfortably spent the time sipping a soft drink while watching Cable TV. They accepted discount coupon. More

After selling a new car we learned that ours had 450 miles on it. We did not get the test drive the car as a big screw was protruding the tire. When we did took delivery of the car after the tire ware r miles on it. We did not get the test drive the car as a big screw was protruding the tire. When we did took delivery of the car after the tire ware replaced the allignment was way off. They fixed it and and after 12000 miles the tires were completely gone. The allignment was so bad that we had to get new tires. Good Year paid half ($600) they paid 3 oil changes. Than the warrenty ended as we were told the car was titled before. My wife raised hell and they reinstated the warranty. After replacing some major parts we quickly traded the car and now we are fighting to get a refund on GAP insurance from them. After many emails with Mazda USA we got some feedback and told that it takes 4 to 6 weeks to process and to mark our calender. Never again. More