Stokes Mazda

Done right price and Not done right price I bought a brand new 2016 VW and had Stokes Mazda collision paint my roof black like they have done for 2 other of my cars.... Well this time I was gi I bought a brand new 2016 VW and had Stokes Mazda collision paint my roof black like they have done for 2 other of my cars.... Well this time I was given a price of $425. When I got the car back it was obvious they just painted around the antenna vs removing it. When I pointed this out to the Body Shop manager, I was told if I want the antenna removed it would cost extra money. Money isn't a concern. I wanted the job done right. So if you want the job done right you apparently have to pay more money. Won't ever use them again. Been out of a car for almost 2 weeks because the job wasn't done right the first time. More

Great Service, But One Recommendation This is the first time I visited the dealership for an oil change since I bought my vehicle there this year. The first time they arranged to pick up m This is the first time I visited the dealership for an oil change since I bought my vehicle there this year. The first time they arranged to pick up my car which was nice, because they are not located in a central area of Charleston. I asked for this when I bought the car since other dealerships offer shuttle service. Everyone was helpful and the service was pretty quick. However, I really miss getting a complimentary exterior car wash like Toyota does. It wouldn't cost them much and it's a nice little bonus for traveling all the way up there and spending my money there, rather than getting an oil change elsewhere. If they want to stay competitive with area dealerships they should offer shuttle service and complimentary car wash. More

Maintenance Service Stokes Mazda has always been friendly and professional. I've had my car to them several times, and every visit has been fantastic. Quick repairs, re Stokes Mazda has always been friendly and professional. I've had my car to them several times, and every visit has been fantastic. Quick repairs, reasonable prices, and always courteous. Thanks. More

Fast Servives I had a "low tire light" appear on my dash during my trip to Ohio. I just have a recall preformed replacing the indicators reporting low tire and tho I had a "low tire light" appear on my dash during my trip to Ohio. I just have a recall preformed replacing the indicators reporting low tire and thought maybe I had a problem with them again. The tires were not leaking air in Ohio and I returned be to Summerville without a problem I took the car in to Stokes Mazda and had the tires checked. They found a screw in the right back tire. It could not be patched and a new tire was required, They installed the trie and sent be on my was. Fast service was greatly appreciated. More

great customer service Ms. Monieke is a great sale person and very friendly. I would definitely recommend others to check out stokes mazda. I didn't want to purchase the car Ms. Monieke is a great sale person and very friendly. I would definitely recommend others to check out stokes mazda. I didn't want to purchase the car I got but after talking with monieke and weighing my options. I was getting a great deal on my used car. More

Terrible service Took my 2008 Mazda 6 here for repairs to the front suspension. They were going to charge me $2300 to fix it. I had to call 5 times to get them to call Took my 2008 Mazda 6 here for repairs to the front suspension. They were going to charge me $2300 to fix it. I had to call 5 times to get them to call my warranty company to see if my wrap warranty would cover the repairs. Two days later and I hadn't heard anything back from them, so I tool my car home for thanksgiving and dropped it off with the Mazda dealership that I purchased it from. I found out later that week that the car only needed a new lower control arm replaced, not an entire steering rack. I also found out that they had filed, and gotten approved by my warranty company without notifying me. To sum it up, they were going to charge me to repair things that weren't broken, and have terrible communication. Personally, I believe they were trying to double dip, by having both me and my warranty company pay for the repairs to me vehicle. More

Fast, simple, a pleasant experience!! I needed the tint on my drivers side window fixed. I worked with Curtis and he made the entire experience from start to finish, a simple pleasant one! I needed the tint on my drivers side window fixed. I worked with Curtis and he made the entire experience from start to finish, a simple pleasant one! I dropped it off and he called to let me know that it was going to be done a little later than originally expected and if that was ok with me. It was then finished and the window looked great! Simple no hassles as always! The only place I take my car to be fixed! More

Great body & paint work I brought it my Honda Fit for an estimate on damage to the side of my car in September and was provided a print-off of a reasonable estimate. I return I brought it my Honda Fit for an estimate on damage to the side of my car in September and was provided a print-off of a reasonable estimate. I returned a few months later to have the work done. Stokes Mazda finished their work in the estimated time and for the exact amount of the tentative estimate I was provided months earlier. They did an exceptional job on the body work and paint- I couldn't even tell my car have been previously damaged. I also asked them to remove a bunch of sticky residue from the top of my car that another dealership never removed when I bought my new car and they did so without any extra questions or fees. Everyone was friendly and immediately asked how they could help each time I entered the building. I will definitely go back! More

excellent Derek Middleton made me for like I was getting the car that I always wanted when I was buying my new car. Excellent customer service.... will be back Derek Middleton made me for like I was getting the car that I always wanted when I was buying my new car. Excellent customer service.... will be back to help my son's get their first cars More

Best experience ever I went to Stokes Maza off of Ashley phosphate road I was helped by Derek Middleton who got me into a car that was affordable for me and its like he I went to Stokes Maza off of Ashley phosphate road I was helped by Derek Middleton who got me into a car that was affordable for me and its like he found the perfect car for me I have never had it this easy have at a car dealership. I got exactly what I wanted at the price i needed. I will never go anywhere else again. Every one was super nice and not pushy at all. Thank you for everything Derek especially for getting me into my dream car. You are the best. More