Stokes Volkswagen

We had been looking at certified pre-owned cars for about 3 months never quite finding the right fit (right car at the right price). Until, we found a certified pre-owned Passat Komfort at Stokes VW. We wo 3 months never quite finding the right fit (right car at the right price). Until, we found a certified pre-owned Passat Komfort at Stokes VW. We worked with Phil and Clarence on buying the Passat and the only word I would use to describe our experience would be exemplary. Both Phil and CLarence gave us top-notch customer service and even sat in the car with us and went over every feature the car has. Clarence took me on a tour of the dealership introducing me to key people in each department. You just don't get service like that any more. Phil walked us through the financing of the car and with the help of John we got a better rate than our pre-approved rate from USAA. Sweet! The whole experience of buying a certified pre-owned Passat from Stokes VW was fantastic. We highly recommend you stop in and talk to Phil and/or Clarence to get the absolute best customer service in town. Thanks guys-we LOVE our certified pre-owned Passat. On a side note: Not only are Phil and Clarence exemplary at customer service, they are nice and honest men too. That means a lot when you are making a big purchase such as a car. More

I have been doing business wiht Stokes for about 10 years and they have been the best Dealership I have ever done businees with. I am a Military member and have been away for the last 4, but when I called an and they have been the best Dealership I have ever done businees with. I am a Military member and have been away for the last 4, but when I called and asked to have my wife's car - which was in storage - serviced and repaired, Stokes was willing to bend over backward to accommodate her short fused schedule, even though she had to cancel and reschedule within a 5 day period. The service was excellent and Robbie Chinn was inher words, "really exceptional". It is so good to know that there is still a Dealership Team that can be trusted! I reside out of state now, but when I am ready for my next VW purchase you can bet I'll have a smile on my face and I'm driving 450 miles to Stokes Volkswagon in North Charleston, SC! ~LCDR Marc Jasek, USN More

I absolutely LOVED Art! I came in the dealership already knowing what I wanted, however Art went above and beyond to sell me on something I already loved. He took his time to explain things to me as a first knowing what I wanted, however Art went above and beyond to sell me on something I already loved. He took his time to explain things to me as a first time buyer! No pressure at all, he allowed me to feel comfortable about the purchase. He is very easy going and very personable! I wish my Budget was bigger, I would've bought two, three cars off that lot. I would definitely be returning for future Volkswagon Buys! Great Experience! More

After being turned off by our local VW dealer, I decided to try looking for the VW we wanted on-line. After contacting 4 other dealers in South Carolina and comparing inventory, pricing, and the bottom-line to try looking for the VW we wanted on-line. After contacting 4 other dealers in South Carolina and comparing inventory, pricing, and the bottom-line Stokes Volkswagen had two major pluses. First, Stokes had the vehicle, model, and options my wife and I wanted. Second, the quote given (bottom line) was nearly the best. Of course, the rapid response of the Stokes Internet Sales team with Abbie in the lead cinched the deal. Financing was a pleasant, rapid process, and with Clarence delivering the vehicle the next day the sale was complete. On delivery, Clarence took the time to go over all the "bells and whistles", cover all the necessary paperwork, and made us very pleased with the entire process. This was the best car buying experience I've had in over 40 years, quick, pleasent, and most important there was a level of honesty that was quite refreshing. I will and do recommend doing business with Stokes Volkswagen to anyone, anywhere. More

Ask for Art when you go to buy a car here. He Ask for Art when you go to buy a car here. He made it super sweet car buying experience. First time we've bought a brand new car and Ar Ask for Art when you go to buy a car here. He made it super sweet car buying experience. First time we've bought a brand new car and Art made it so easy. Basically filled out some paperwork and picked up our car a few days later! Things we love about Stokes VW: 1. Art 2. Friendly helpful people (Our apologies to everybody else that works there, but Art was was so friendly and helpful we can only remember one other person's name (Robbie, from the service dept.) 3. Our new Jetta is awesome! 4. Service Dept quick and helpful (we had a question and they right on it) (We haven't had to get our car serviced yet, so we are unable to rate the quality of work attribute, however we anticipate that it will be of a quality similar to experience thus far.) 5. Got a great price on the car we were trading in. 6. They traded with another dealership for exact model and we wanted. The one thing that would have made our car buying experience better: 1. Just our opinion, but when someone is buying something that has that many numbers in the price it should come with a T-shirt. (Mostly because the VW shirts are cool, especially the spiral one) Overall a great experience; we highly recommend Stokes VW. And the new Jettas are awesome! More

An absolutely first-rate car buying experience, the best I have had in forty some forty years of buying a car. Both Carlos and Dan were friendly, and very knowledgeable about their products. I highly reco I have had in forty some forty years of buying a car. Both Carlos and Dan were friendly, and very knowledgeable about their products. I highly recommend Stokes Volkswagen to anyone in the market for one of their fine automobiles. More

Had a bad tire and a tail light out on my 2008 Jetta. Called and spoke with Robbie Chinn and was able to get help the same morning I called. Other members of the service department helped me when Robbie Called and spoke with Robbie Chinn and was able to get help the same morning I called. Other members of the service department helped me when Robbie was on the phone. Everyone treated me politely and with respect. Unless the service had been free, I couldn't have been more satisfied. Joe Cross More

This is the second time I have dealt with this service department and I'm completely and totally satisfied with everything and everyone involved. Robbie was very friendly, courteous and helpful. He is a department and I'm completely and totally satisfied with everything and everyone involved. Robbie was very friendly, courteous and helpful. He is an asset to your company. I've dealt with many service departments, of many brand vehicles and out of all of them, none have ever washed my vehicle after warranty/service work. My work was done on time and at my convenience. Thank you for all you do. More

My husband and I had a wonderful experience at Stokes. The weekend prior to the weekend we purchased our VW Jetta, we test drove a used Jetta. We felt no pressure and decided we wanted to research the ne The weekend prior to the weekend we purchased our VW Jetta, we test drove a used Jetta. We felt no pressure and decided we wanted to research the new Jetta's. We returned the following weekend, test drove a new Jetta, and purchased it the same day. All of the staff at Stokes are great, especially Art, who sold us our Jetta. We highly recommend Stokes! More

I have such a great experience each time I return to Stokes for my service. Whether it is scheduled maintenance or a repair, I am treated with friendliness and respect. Scheduling is a breeze, and servi Stokes for my service. Whether it is scheduled maintenance or a repair, I am treated with friendliness and respect. Scheduling is a breeze, and service is very quick! I appreciate having a trusted place to take my car. Kelley Hopper More