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Stone Mountain Nissan

Lilburn, GA

4.5
2,813 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,813 reviews

July 06, 2022

Customer Service is not as good as previous schedule service.. it was difficult trying to schedule service the last 2 appointments had to call several times to schedule, left messages did not receive a More

by andrewjsmith101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antionio Smith
Jul 07, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 05, 2022

Great service Andy’s son I will always go back thank you so muchvThank you More

by Beautiful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon Adams
Jul 07, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

July 04, 2022

I had two services done to my car. I was in and out in less than two hours. I had very good service and the work was done correctly. I have working with Heath Wages for years and I hav More

by ALLENBBAUGHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
heath Wages
Jul 05, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 03, 2022

Pretty good service still needs some improvements, like going over the inspection checklist, letting customers know when they car is ready. More

by WARD4219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 05, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 03, 2022

I trust the service and recommendations I receive from Heath and Wages. I do not trust my car with anyone else. More

by VALENCIA_EVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
July 03, 2022

My service advisor Hassan is very knowledgeable, kind, and courteous. The overall atmosphere is one of professionalism and positive energy. More

by sjoreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan Turner
Jul 05, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

July 03, 2022

I got very poor service with getting a oil change. I paid for a tire rotation and didn’t get it. I called back, went back and had to wait 3 hours to have it done. I went out of town and I heard someth More

by BETTERCHOICES3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dealt with a guy named DJ from the service department
July 03, 2022

Mr. Johnathan Adams was phenomenal from our first phone call to riding off with my new key. He is very professional and caring. He listened and offered solutions and all with a beautiful positive smile. I More

by DAARINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Adams , Don Riley
Jul 05, 2022 -

Stone Mountain Nissan responded

Hi Daarina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stone Mountain Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 02, 2022

Customer Service was great and the time frame wasn’t that I waited wasn’t too bad either. More

by LMARQIS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Jul 04, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 02, 2022

Had a positive experience with the staff who worked with. Initially I did not have plans to purchase a car but glad I did. More

by MIGORTZ8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. We hope you have a great day!

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