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Stone Mountain Nissan
Lilburn, GA
2,856 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,856 reviews
August 22, 2024
Lack of communication. Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surpris Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surprised I didn’t realize how long an oil change takes, and he informed me that all folks who drop off cars get serviced first. REALLY…. More
by Dissatisfied
Verified CustomerEmployees Worked With
Service Advisor…look up my invoice.
August 21, 2024
My wife and I met with Daron, Floyd and Carl during our process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no expla process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no explanation. Daron was very professional during our interaction with him. He let my wife and I test drive the car by ourselves. During the pricing discussion, it was a surprise to see that this dealership is no-haggle. I was okay with it, but of course had the mindset of ready to haggle. They gave me a decent trade-in value for my previous car after discussing more with Carl. After agreeing, we went to meet with Floyd, the financial guy. This is where all the extra fees/packages were discussed and agreed/declined to. This was probably the most annoying part. We declined most of the added packages. Floyd shared with us a new feature called SmartPay. I had never heard of this and was told by him that there would be a "small fee". We agreed to it as I thought it would help us budget the new car payment. Upon further investigation after leaving the dealership, there is a $399 fee and a $2.50 withdraw fee. I canceled this immediately. Knowing this upfront would have been much preferred. Also, some other little things - the car was not topped with gasoline as all of my other car purchases have been. They did detail and wash it, which was nice. - already some fluids have been low and looking at the oil dip stick, an oil change will be soon required. It would have been great to purchase a new car and not have to worry about these things. More
by joshmay92
August 19, 2024
No real problems with service, took longer than I expected but that may have just been my own unfamiliarity with the process. For some reason while I was waiting and salesman random came over and ask expected but that may have just been my own unfamiliarity with the process. For some reason while I was waiting and salesman random came over and asked me questions about my vehicle, not sure what that was about. More
by CHRISTOPHER_LOVINS
Employees Worked With
Richard Polk
August 19, 2024
The employees were very nice, but the experience was forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before I got a text say they diagnosed the problem. Said I had a leak in my condenser. That is what I said 4 hours ago when I got there. I then had to wait more hours for this information to get to the warranty company. I continued to have to go to the service agent for updates. By the end of the day, it was too late for the part to be ordered and get there the next day. They said it would be there on Tuesday. It was there on Wednesday. Also, I doubt that it really took 4 hours to replace that part, even though that is what was stated. Due to that length of time, I still had to pay money. My warranty covered a certain dollar amount. If it was 3 hours, I wouldn’t have had to pay anything. Because it was 4, I had to pay the difference. The day I got it fixed, I was at the dealership for another 5-6 hours. I just got my Nissan in March, this was my first and last time at this dealership. I’ll look for a different dealership for service in the future. More
by dreshack
Employees Worked With
N/A
