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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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February 08, 2023

The service Dept has Very Poor customer service! Took my truck in three times before it was repaired correctly. They returned my vehicle to me with light damage to the rear door and some type of su More

by FASTBREAK00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't work with anyone in sales.
Report | Print
February 07, 2023

Great service. Oil change and tire rotation in under an hour. Service Advisor explained all paper work and was very professional. Would return again. More

by CHANTHOMAS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Adams
Report | Print
Feb 09, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 05, 2023

Prompt and courtesies service. Alex addressed the issue and took the time to ensure all areas were addressed. Greatly appreciate the time and effort. More

by noellesenior01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Riverstone
Report | Print
Feb 06, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

Good serviced my car for me and my car is back on the road. Thank you More

by Eunice ATITSOGBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 06, 2023 -

Stone Mountain Nissan responded

Hi Eunice, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2023

My issue was taken care of quickly and efficiently. The customer service was stellar. McConnell made me feel taken care of. More

by TEKARA.BOWE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McConnell
Report | Print
Feb 05, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

February 02, 2023

Alex McConnel treated my fleet car issues efficiently and with a great attitude. Very professional and courteous. Well done! More

by RANDALL ELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex McConnel
Report | Print
Feb 05, 2023 -

Stone Mountain Nissan responded

Hi Randall , we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 01, 2023

Heath Wages is amazing and I get my car serviced in a timely manner and he is very informative. More

by DIMASNORMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Feb 03, 2023 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

January 31, 2023

Several of the service managers are quite pleasant and a couple not so much. The lead service manager Bob leaves alot to be desired. He definitely trys but seems really stressed and that shows in his custo More

by sjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Adama
Report | Print
January 31, 2023

They took my car in & diagnosed the problem the 1st day, & had my car ready w/in a week. Then they had me come back to ensure everything was fine. More

by Jabari Edmondson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Report | Print
Feb 03, 2023 -

Stone Mountain Nissan responded

Hi Jabari, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 31, 2023

I am very pleased with the service, time and effort you have shown me. I really appreciate your time and dedication to me. More

by Carolynburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
Report | Print
Feb 03, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

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