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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,327 Reviews

2,327 Reviews of Stone Mountain Nissan - Service Center

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November 20, 2022

KG, the Service Manager for this appointment, was professional and transparent! The service tech was timely. All in all, great service. More

by Lovely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG (Kenneth)
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Nov 22, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2022

Unprepared for requested recall work. Sat three hours waiting for them to download software which took approximately thirty minutes to install to my SUV. More

by deltapearl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Campbell
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Dec 27, 2022 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 20, 2022

Got waited on right away. Place was clean. Since my service was going to take more than 3 hours. I was given a ride home. More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 22, 2022 -

Stone Mountain Nissan responded

Hello Sarah, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2022

Great service, waiting room somewhat cluttered but service trumps any negative. Price is very competitive as well More

by Big Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 22, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2022

Ian is an excellent salesman. The salesman manager and finance manager explained everything that I needed to know about my new car. More

by SILVERSUE48
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 22, 2022 -

Stone Mountain Nissan responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stone Mountain Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2022

This time I think the fixe their mistakes, the service is fine, let the mécanique know why they are there More

by ELIZASEGBENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 21, 2022 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 18, 2022

I felt my repair was grossly overpriced. I had similar work completed the week before and charged much less. More

by MARILYN.LEGGETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Nov 21, 2022 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 17, 2022

Knowledgeable keep me the loop at all times was kind and respectful answered all questios More

by dawkins.toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Henry
Report | Print
Nov 21, 2022 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2022

I have visited this dealership several times for vehicle maintenance service and each visit has been a pleasant experience. Will definitely return as needed for any upcoming maintenance and vehicle issues More

by Beatricemccanelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 16, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your positive comments about Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

November 14, 2022

I’m always impressed with the great customer service I receive at Stone Mountain Nissan. My service adviser, Heath has always been communicative and thorough when it comes to ensuring my vehicle is safe t More

by Michelle K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
Report | Print
Nov 16, 2022 -

Stone Mountain Nissan responded

Hi Michelle, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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