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Stone Mountain Nissan - Service Center
Lilburn, GA
2,325 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,325 Reviews of Stone Mountain Nissan - Service Center
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Verified Customer
October 20, 2022
I came to this dealership for 2 recall items. I had an appointment. One of the people at the front desk was rude at check in. Then I was told it would take 2 hours. I waited in the customer loung I had an appointment. One of the people at the front desk was rude at check in. Then I was told it would take 2 hours. I waited in the customer lounge. After about an hour and a half I was told I needed $7,000 in repairs which I declined. After 2 and a half hours my service advisor was ignoring me. I think his name was Jonathan. The same person at the outside desk was rude to me again. I finally just stood out there until I was finally told my car was already done. So I should have already been out of there. Very disorganized and unprofessional service department. More
by Liz
Employees Worked With
Jonathan
October 17, 2022
I had an appointment that said an oil change should be completed in 30mins... and 1 hour ten mins later. I drove off with no service to my truck still needing an oil change. Stopped down the street at a q completed in 30mins... and 1 hour ten mins later. I drove off with no service to my truck still needing an oil change. Stopped down the street at a quick lube and was done in 15mins. More
by LELEWEBB13
Employees Worked With
N/a
