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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,339 Reviews

2,339 Reviews of Stone Mountain Nissan - Service Center

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August 25, 2022

Honest and direct about the situation. .Thank you..I felt good leaving with knowledgeable understanding. More

by goldy1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Jeremy Lee, Kathy Acosta, Ricardo Shepherd, tanzeel Shahed, Shayna Keyes, Eric Campbell
Aug 28, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 24, 2022

Everyone needs better customer service training. . I received a text my car was ready , but no one came looking for me. I sat for 45mins. In acceptable. More

by _rjjk.5269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Adams
August 24, 2022

Every time I call, they are prompt to give me service. Kenneth G is very professional. A great team player More

by CATHERINEMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth G
Aug 26, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 23, 2022

The service manager, KG, has always been helpful and given sound advice to keep my car running. I appreciate his honesty. Because of him, I will probably be a lifetime customer. More

by cyvette1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG in service.
Aug 26, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 22, 2022

KG has wonderful Customer service. He is always very respectful and courteous. Great time efficiency! More

by STASSABRADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG
Aug 25, 2022 -

Stone Mountain Nissan responded

Hi Stassabradley, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 22, 2022

They could offer coffee while we are waiting. Especially when we arrive 7:30 am More

by Msangful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No, Kathy Acosta
Aug 25, 2022 -

Stone Mountain Nissan responded

Hi, Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

August 19, 2022

I have been coming to this service center for at least 15 years and they always been friendly and make sure my car is up and running. One person in particular, KG, always keeps me up to date on my vehicle’s More

by ABURBG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth “KG” Ellisworth
Aug 23, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2022

Wanted tires rotated and balanced. Did not happen. Want air filter changed. Did not happen. I assume oil was changed but windshield sticker still reflects last oil change. More

by PHILKILGORE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who service rider was
August 17, 2022

My first time at Nissan, overall atmosphere very professional, friendly and helpful. Short wait time and satisfied. More

by Mattie.hughey
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Adams
Aug 19, 2022 -

Stone Mountain Nissan responded

Hi Mattie, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2022

I needed a oil change and KG always try to get me in and out. More

by sdmosley7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG
Aug 19, 2022 -

Stone Mountain Nissan responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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