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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,340 Reviews

2,340 Reviews of Stone Mountain Nissan - Service Center

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February 02, 2025

We are very happy with Stone Mountain Nissan! After purchasing two vehicles we are very pleased More

by Jovie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Ellsworth
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Feb 06, 2025 -

Stone Mountain Nissan responded

Jovie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 02, 2025

They were rude, unhelpful and took more than an hour more than they said. When I asked for more information Heath just repeated the same thing he had said before. More

by Cagey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heath wages
Report | Print
Feb 06, 2025 -

Stone Mountain Nissan responded

Cagey, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

January 31, 2025

You all provide excellent and efficient service each time I have a need. Continue the great service More

by RODERICKMURRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Feb 03, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

January 31, 2025

Fast service with excellent customer service from my service manager Kalium. Love the renovations to your customer lounge. More

by RHONDA1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Report | Print
Feb 03, 2025 -

Stone Mountain Nissan responded

Rhonda1968, we're glad you had such a wonderful experience with us!

January 30, 2025

Was in and out within 1 hour for oil change although never can get in without finding other things which is good also but some things has to wait for next visit. People's were great. More

by Japee54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Feb 01, 2025 -

Stone Mountain Nissan responded

Hi Japee54, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

January 29, 2025

I we never ever do business with you again! !! After years of being a loyal customer you treat me like xxxx!! I’m done More

by baldwinstephen824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Polk
Report | Print
Feb 01, 2025 -

Stone Mountain Nissan responded

Baldwinstephen824, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Stone Mountain Nissan Heather Harrell 678-252-3100 x3028

January 29, 2025

Very very poor customer service . Not helpful at all . Would not come again or recommend More

by Hdhroliya2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moore Price
Report | Print
Jan 31, 2025 -

Stone Mountain Nissan responded

Hdhroliya2016, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

January 27, 2025

Service advisor and consultation was very good. Need to offer more discounts for services.at this location. Other locations offer a variety of coupons for services. More

by CONVERTIBLEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jan 29, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

Great customer service the service department greeted me upon arrival Heath kept me updated about my truck More

by KARLMOTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
Report | Print
Jan 29, 2025 -

Stone Mountain Nissan responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 26, 2025

New renovations are customer friendly and comfortable. As always, Heath takes good care of me. More

by NANCY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Jan 28, 2025 -

Stone Mountain Nissan responded

Hello Nancy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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