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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,374 Reviews

2,374 Reviews of Stone Mountain Nissan - Service Center

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February 25, 2025

I had a great experience at Stone Mountain Nissan. The person that attended me was very friendly. He answered all my questions. The oil change and tire rotation was quick. More

by bianca_nieves04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I cannot remember his name
Feb 27, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2025

The service representative Heath was attentive and ensured questions were answered. Much appreciated and Kuddos! More

by t-dsills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Stone Mountain Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 22, 2025

I believe that extra services not needed were added. False claims about work done 4 months ago by different dealership not done. When it clearly had been. They insisted my filters had not been repla More

by dal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moore
Feb 26, 2025 -

Stone Mountain Nissan responded

Dal, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at 678-252-3100 x3028 so we can make your experience a positive one.

February 21, 2025

Service tech, Jermaine Summers is the best. ..He gave me GREAT CUSTOMER SERVICE!! keep it up🙂 More

by CAROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Stone Mountain Nissan responded

Hello Carol, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 19, 2025

Booking the appointment online was easy. Heath, my service advisor, was efficient and detailed with the service completed. More

by DIMASNORMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Feb 21, 2025 -

Stone Mountain Nissan responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

February 19, 2025

My service visit was great. Kalium is a great service provider- very mannerable and respectful .. Great service in and out in a timely manner. Thank You. See you Soon! More

by ONECOCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept - New employee from Middle ga. - Kailum
Feb 21, 2025 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 19, 2025

Very professional and the place is very clean, neat and very inviting. However, the waiting time for oil change is very upsetting More

by etefera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (470) 467-4394 so we can assist you further.

February 19, 2025

I was able to book an appointment online easily. Heath, my service advisor, was efficient and detailed with the service completed. More

by DIMASNORMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Feb 21, 2025 -

Stone Mountain Nissan responded

Hi, we really appreciate your feedback! We look forward to your next visit! Take care!

February 18, 2025

Went in for an Oil and transmission fluid change. Was told my car needed other work exceeding $2000. This was very much over budget but the agent kept trying high pressure sales tactics for additiona More

by Foxglove1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Price Moore
Feb 21, 2025 -

Stone Mountain Nissan responded

Foxglove1515, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

February 17, 2025

Good but slow. And. Did not answer q. About back tail light 123 d456 k More

by JEOPSAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Steed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Stone Mountain Nissan responded

Hello Jeopsahl, thank you; we appreciate your feedback!

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