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Stone Mountain Nissan - Service Center
Lilburn, GA
2,319 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,319 Reviews of Stone Mountain Nissan - Service Center
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March 29, 2022
Normally, I would give them 5 stars for their service, but not this time. I went in to have my gas pedal looked at because it was hard to push down. I left my car there and went home because he said it wo but not this time. I went in to have my gas pedal looked at because it was hard to push down. I left my car there and went home because he said it would take about 2-3 hours. When they called to let me know my car was ready he had left a voicemail. On the voicemail he stated that they had changed my oil due to it being back when about 10,000 miles were on my car and now it's almost at 20,000 miles. When I arrived I explained to the representative that I had just got my oil changed at the start of this month and that the previous person did not correct the mileage on the paperwork which was about 16,000 miles. Therefore I wrote it in pen on my paperwork. I explained to him that I have a warranty with limited oil changes. Under warranty when an oil change is performed they are suppose to rotate the tires and wash your car. It is very clear that did not do so. I understand he thought he was doing me a favor, but I politely recommended that they contact me next time before they perform any other activities than what I originally came in for. More
by MINTER.INFINITI
Verified CustomerEmployees Worked With
March 27, 2022
I was happy that Stone Mountain Nissan accepted the coupon that I received in the mail for the oil change and tire rotation. In addition once they checked by vehicle, they provided a list on my phone o coupon that I received in the mail for the oil change and tire rotation. In addition once they checked by vehicle, they provided a list on my phone of other issues and the estimated costs that they recommended to be completed. I provided approval for the additional items to be done, More
by RIHTAX
Employees Worked With
Shayna Keyes
March 25, 2022
Love the staff. Very helpful. Even when dropping off my car for service, I get it back in timely manner, and the staff is very informative. I’m on my 3rd car from Ni Very helpful. Even when dropping off my car for service, I get it back in timely manner, and the staff is very informative. I’m on my 3rd car from Nissan, and have enjoyed each car I’ve had… Thank You!!! More
by DDCASTEELE
March 23, 2022
great staff,fast service,they do a really good job thank you very much for that you very much for that More
by ENDERILYASLI
Employees Worked With
Other Employees :
Jeremy Lee, Kathy Acosta, Carroll Braddy, Ricardo Shepherd, Dennis Sledge, tanzeel Shahed, Antionio Smith
March 22, 2022
Since I've been a repeat customer at Stone Mt. Nissan for at least 20 years, both sales and service, it should be obvious that I think highly of this dealership. I've taken all of my Nissan vehicl Nissan for at least 20 years, both sales and service, it should be obvious that I think highly of this dealership. I've taken all of my Nissan vehicles to their service department for all my service needs including oil changes. I've very rarely had to bring my vehicle back for a service to be redone. More
by donweiss
Employees Worked With
KG Ellsworth, my service writer 5 star
March 21, 2022
My service advisor Hassan gave me the better of two discounts between the mailed coupon and my lifetime warranty coupons. I got an appointment for the oil change with tire rotation for the next mornin discounts between the mailed coupon and my lifetime warranty coupons. I got an appointment for the oil change with tire rotation for the next morning. There was adequate area to spread out while waiting. I have always been pleased with service here. More
by BPDORFMAN
Employees Worked With
Hassan Turner
