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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,374 Reviews

2,374 Reviews of Stone Mountain Nissan - Service Center

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December 05, 2021

I called and explained to KG what was going on. He said I could bring my car there now and get it looked at. Great customer service and knowledgeable about the service I needed. He even allowed me to use a c More

by JM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth G.
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Dec 07, 2021 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

December 02, 2021

I was deceived and deprived of the opportunity to decline service due to the fact that I was not asked whether I wanted to pay more than the estimated price for tires and alignment More

by SPAULDI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arthur Ramirez’s replacement
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December 02, 2021

Great service they will get you out and hurry in no time they price is fair, Thanks again be back soon More

by rhubbard21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
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Dec 03, 2021 -

Stone Mountain Nissan responded

Hello, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

December 02, 2021

Heath Wages is very detailed and always strives to provide excellent customer service. He listens to me and fully explains what is being done on my vehicles. More

by Michelle K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Dec 03, 2021 -

Stone Mountain Nissan responded

Hi Michelle, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 01, 2021

busy day at Stone Mountain Nissan but my car was ready quicker than I expected. More

by DMJ426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a
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Dec 03, 2021 -

Stone Mountain Nissan responded

Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

November 29, 2021

Glad to see KG back👍🏾 He is professional and has personality that engages wholesome dialect and forward ness with vehicle needs More

by ANGELANASH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 30, 2021 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Take care!

November 29, 2021

Fast, accurate Service. My Serviceman, Mr.KG was diligent in making sure that the coupon was applied to my bill and I appreciate that very much. Great 👍 customer service. More

by RENTZ2664
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. K G in the Service Department
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Nov 30, 2021 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 29, 2021

Family friendly service. Also worked to fix the problem while keeping the cost in line with the budget. More

by The King’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Nov 30, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

November 27, 2021

Very courteous very professional very reasonable in pricing, fast timely service, no pressure tactics, very knowledgeable More

by Rozcody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan
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Nov 30, 2021 -

Stone Mountain Nissan responded

Hello, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

November 27, 2021

The advisor not as efficient as I have had before had to as questions about the service More

by MARIONBOYD2960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages is the best advisor you have
Report | Print
Nov 30, 2021 -

Stone Mountain Nissan responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

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