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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,326 Reviews of Stone Mountain Nissan - Service Center

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May 30, 2021

The service manager, Heath was very professional and answered all my questions. He took care of me and walked me out to my car and removed the service number from my rear view mirror. More

by SKYLORDINCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath, *****
May 31, 2021 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 29, 2021

I enjoyed bringing my truck to Nissan dealership for service and I was very pleased with the timing that it happened and the customer service that I receive everyone was very kind and nice and I was ver More

by LATONIAMARSHALL46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
May 30, 2021 -

Stone Mountain Nissan responded

Hi Latonia, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 28, 2021

Always great service had last minute appointment engine light on I was taken care of by Heath Wages always honest no problem courtesy driver awesome More

by DARIAJS1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
May 30, 2021 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 27, 2021

Great customer service and my oil change visit was only 45 mins wait, not bad though. Office space was very cleaned and comfortable. Great job towards workers of Nissan. More

by CANDIASJ86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Riley, Shayna Keyes
May 29, 2021 -

Stone Mountain Nissan responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 27, 2021

I had a bad alternator. Your price to repair was higher than ALL other Nissan service department within a 30 miles radius. Ridiculous!! If I didn't used you all, I would pay $180 for diagnostic test plus More

by GMnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Health Wages
Jun 15, 2021 -

Stone Mountain Nissan responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right. We hope to hear from you soon.

May 27, 2021

Great Service Advisor, Heath Wages who has handled all of my vehicle's service needs since, I bought my car in October 2015. Service as always was always done to my satisfaction. Heath is very knowledgeable More

by SKYHAWK208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
May 29, 2021 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2021

I always have received the best customer service from this dealership since I started using them in 2013. Their service representatives are second to none. More

by UARK73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob White and Heath Wages
May 29, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2021

As Always Josh Kerns and my tech Clark Simmons are the best! I was able to get in and out in a flash. It is always a great experience when I have them helping me! More

by BROOKE.TURNANDBURNMOTORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kerns 5 Stars, Clark Simmons 5 Stars
May 27, 2021 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2021

KG provided great customer service as always. Also, the lady who checked me out with, not sure of her name, but very patient. Gave it 4 stars due to the service being kind of pricey. More

by CMAYO09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with the people listed
May 27, 2021 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 25, 2021

I went in for an oil change and to have my tires rotated, it took longer than expected, but the staff kept me entertained. Thanks to Nissian Stone Mountain!!!!!! More

by CLARISSAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dupree
May 27, 2021 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

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