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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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August 03, 2024

I told the person who checked my vehicle in I didn’t want a tire rotation. He said okay. However a tire rotation was performed. More

by Nigelandcathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Polk
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August 03, 2024

Prices increased 20 dollars in 3 months and I was told I had items needing urgent attention/services I didn’t need based upon mileage . That isn’t needed More

by Sunshine4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shayna Keyes, Richard Polk
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August 03, 2024

The sales manager kg is Awesome very Knowledgeable, always has an amazing smile. Just a great person . More

by C.IRVING81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kg
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Aug 04, 2024 -

Stone Mountain Nissan responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

As always a great experience at Stone Mountain Nissan service department. KG is a great advisor and takes good care of his clients. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Aug 02, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

August 01, 2024

TJ and Heath were excellent advisors. Customer Service was exceptional and my car was done at a speedy rate. More

by TABIA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj and Heath
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Aug 02, 2024 -

Stone Mountain Nissan responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

Chris was very helpful and they got my car up and running the same day! More

by Kiara Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 02, 2024 -

Stone Mountain Nissan responded

Hi Kiara, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know Chris was so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We hope you have a great day!

July 31, 2024

Took my car in for an oil change and Kalium was my service advisor. Communicated with me throughout the whole process and answered all the questions I had. Thank you! More

by JAMYJIMENEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
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Aug 01, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

July 31, 2024

Customer service was very good and caring. wait time was ok. Recommendations about my car was given too. More

by OJWANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not tell me His name
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Aug 02, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

They we're efficient and no long. They contacted once they were done and I was on my More

by jonathanjones2336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 02, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2024

I question the integrity of this dealership. Stealing and lying is unacceptable and I will never come back. More

by Mellayella57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heath Wages
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