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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,327 Reviews

2,327 Reviews of Stone Mountain Nissan - Service Center

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July 01, 2024

Everything went well at Nissan Stone Mountain on Saturday. Everything went well at Nissan Stone More

by STEFANMCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Report | Print
July 01, 2024

Outstanding customer service, very friendly and warm atmosphere. Very professional and warming, pleasant friendly environment More

by MARCELLA_WALLACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
Report | Print
July 01, 2024

I was pleased with KG handling of my vehicle. In and out quickly. Thanks again. More

by MRSTORMWATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K. G. Service Team
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July 01, 2024

Visit was pleasant and inviting. Service person assisted in providing appropriate discounts and gave clear explanation of service. I will continue to bring my vehicle in for service. More

by DJDJSELLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG, AJ Khanfer
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July 01, 2024

As usual, KG was right on the money. Service Dept is very professional and since the loss of my spouse who was the owner of the vehicle. KG has been there to assist me with service for More

by LANGSTON.JACQUELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
only worked with KG
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July 01, 2024

My sales representative Patrick was very effective in relaying the situation for my visit to the service department, and it was dealt with in a professional manner. Thanks. More

by TAILY3212
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 30, 2024

Great job in service department. Lennox was awesome solving our issues with the Titan truck. More

by donnakoep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lennox
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2024

Great customer service and kept me informed about my repairs and gave me options for future repairs More

by m1tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wages,Heath
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2024

Service was quick and staff answered all my questions. I will bring my car back for sure More

by CHRISTISNELLGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Contact with service department was great
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Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

June 30, 2024

Expected less reaction when I set appointment Six replies was two many to confirm appointment More

by WILLIAMSDON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie helped and Lenox hurt
Report | Print
Jul 01, 2024 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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