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Stone Mountain Nissan - Service Center
Lilburn, GA
2,329 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,329 Reviews of Stone Mountain Nissan - Service Center
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June 03, 2024
Everything was great! I only need for you all to go back to using the old stickers because the new ones don’t stick and I have to rub it every single time and sometimes mu I only need for you all to go back to using the old stickers because the new ones don’t stick and I have to rub it every single time and sometimes multiple times while driving to get it to stick. More
by SIGNORAJOHNSON
Verified CustomerEmployees Worked With
Service personnel
June 02, 2024
Upon arrival, I waited 20 minutes before a service person even acknowledged me. No one apologized for the wait. I watched several employees walking around, on calls, or on their cell phones, but none of them even acknowledged me. No one apologized for the wait. I watched several employees walking around, on calls, or on their cell phones, but none of them said we'll be right with you or give us just a moment. The service center was not extremely busy at all. It was as if they did not want to do their jobs. More
by KARMINIUM
Employees Worked With
Maks
June 02, 2024
Max as at the Service department was an amazing support person, he 1st exercised the most amazing experience over the phone, prior to my visit and closed my issue with the most amazing experience ever. person, he 1st exercised the most amazing experience over the phone, prior to my visit and closed my issue with the most amazing experience ever. More
by TAURUS BRITT
Employees Worked With
Max, Kathy Acosta
June 02, 2024
I needed brakes, rotors, a new air system. Ugh!!! Special thanks to John Nadeau for providing outrageous customer service! He patiently took the time to thoroughly explain the immediate needs Ugh!!! Special thanks to John Nadeau for providing outrageous customer service! He patiently took the time to thoroughly explain the immediate needs of my car and gave detailed information concerning cost options. This experience lowered my anxiety levels which allowed me to make the trusting decision to get my care fixed and serviced at Stone Mountain Nissan.Beacuse of this experience, I will be back and share my experience with others! Great job, Stone Mountain Nissan! Cheers! Tommy Molden More
by tmoldenj
Employees Worked With
John Nadeau
June 01, 2024
The service representative greeted me upon my arrival. He was professional and friendly. The work was done within the time I expected it to be done. He was professional and friendly. The work was done within the time I expected it to be done. More
by Deb M
Employees Worked With
Heath Wages, service representative
May 30, 2024
Service manager advised me they could viuld NOT DETERMINE what was wrong with my NISSAN & i should drive it and just come back. Sometimes it takes multiple visits to determine issue, WHAT? This was actually what was wrong with my NISSAN & i should drive it and just come back. Sometimes it takes multiple visits to determine issue, WHAT? This was actually my 2nd visit within 4 days for the same complaint. Take a WHOLE DAY off work for ANY service required, includingbasic Oil Change, you are definitely going to be waiting. I had a previous bad experience here & I knew not to return, but gave it another useless shot. I will stick with my other NISSAN dealership in the future (Mike Rezi Nissan & Gwinnett Place Nissan)!! More
by Not Pleased
Employees Worked With
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