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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,329 Reviews

2,329 Reviews of Stone Mountain Nissan - Service Center

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May 28, 2024

Everyone at the dealership was great, oil change took a long time, which is why I gave 4 stars not 5, will be back! More

by MADDIE.LEPINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 28, 2024

My service rep KG is the BEST and always ensures EXCELLENT and Professional service. He is great! More

by 1PINKLOVE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2024

Kenneth (KG) was great, made sure my service was quick unlike prior service experiences. Before I had to wait four hours minimum when waiting in office. I let him know about that experience and he made su More

by SR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
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May 24, 2024

After receiving a call from Heather, my experience dramatically improved and put my mind at ease. She was very professional and turned what started as a bad experience into a wonderful one. More

by danielford4553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

May 24, 2024

My service advisor Kalium was great and took the time to explain everything to me and why the services were needed since my vehicle hit 60K. More

by K Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2024

After 5 hour of waiting and $285 later, I still have the same problem, I came in for. Not satisfied at all with the service today, The service agent was great but the service tech not so much, he was more More

by WARD4219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service agent
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May 21, 2024

The service was great, especially being able to get my oiled changed without an appointment. The service advisor Maks was very informative and demonstrated the perfect example of what excellent customer s More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maks Poznyak
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hi, it really means a lot to us that you took the time to write such a positive review about Stone Mountain Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

May 20, 2024

I am verry happy to recieve very good services thank you. Keep it up. See you soon More

by wobet21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 19, 2024

My attendants name was John, I believe. I saw that I had the first appointment of the day and got me checked in right away. My car took more time than normal due to a few technicians arrivi More

by brittanelrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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May 19, 2024

They took the time to figure out what was wrong even though it wasn’t immediately obvious. And they fixed it promptly. Would have been nice if they had washed my car though. More

by RHIANNON125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez
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Jun 28, 2024 -

Stone Mountain Nissan responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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