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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,331 Reviews

2,331 Reviews of Stone Mountain Nissan - Service Center

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April 01, 2024

Outstanding customer service. Excellent service staff very knowledgeable of their jobs.Very friendly staff their just awesome!! More

by South Dekalb1$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations! We hope to see you soon!

Jun 29, 2024 -

South Dekalb1$ responded

Always Outstanding Service!!

April 01, 2024

The service was good. My car was worked on timely. I was okay with the service provided. Thank you More

by bnc3336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember, but not on list
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Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

March 31, 2024

We had a duplicate key made for our maxima And was satisfied with the way it was handled More

by dzachery01
Recommend Dealer
Yes
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Jun 29, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

March 31, 2024

I made an appointment and was told it would be ready at 12. At 2, I called and got no answer. I called a different number from an email. I called 6 times. Twice no answer 4 times I was told. someone would More

by MELODIEJANIN
Recommend Dealer
Yes
Employees Worked With
I spoke to several people. Last was John
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Nov 18, 2024 -

Stone Mountain Nissan responded

Melodiejanin, thank you for the high star rating!

March 31, 2024

Great service provided on the day I had come into the dealership. Great customer service! More

by robertjones0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

March 30, 2024

customer service was definitely lacking - no welcome, no introduction, no updates. Dominick didn't seem to know what he was doing (maybe he was new?) - he was supposed to call me the next afternoon but neve More

by eileencross
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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March 30, 2024

Always a great experience! My service manager is the best! Heath always keeps me updated on what's going on and what repairs or maintenance that I'm scheduled for or need! More

by TONI040662
Recommend Dealer
Yes
Employees Worked With
Heath
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Nov 18, 2024 -

Stone Mountain Nissan responded

Hello Toni040662, thank you; we appreciate your feedback!

March 29, 2024

Service is great. I am kept informed on the progress of the work being performed. More

by HATTIELAWSON
Recommend Dealer
Yes
Employees Worked With
KG
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Nov 18, 2024 -

Stone Mountain Nissan responded

Hattielawson, we're so glad that we were able to go above and beyond your expectations!

March 29, 2024

He listened to me and actually delivered. My last experience did not go well and I'm happy that KG was able to restore my confidence in the service department. More

by BIANCA.R.CUMMINGS5
Recommend Dealer
Yes
Employees Worked With
KG
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Nov 18, 2024 -

Stone Mountain Nissan responded

Bianca.r.cummings5, we're so glad that we were able to go above and beyond your expectations!

March 27, 2024

I got my oil changed, the service was great KG IS EXCEPTIONAL, HE LISTEN TO THE CLIENTS. More

by NUTTINHONEY1
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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