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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,376 Reviews

2,376 Reviews of Stone Mountain Nissan - Service Center

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March 30, 2024

customer service was definitely lacking - no welcome, no introduction, no updates. Dominick didn't seem to know what he was doing (maybe he was new?) - he was supposed to call me the next afternoon but neve More

by eileencross
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
March 30, 2024

Always a great experience! My service manager is the best! Heath always keeps me updated on what's going on and what repairs or maintenance that I'm scheduled for or need! More

by TONI040662
Recommend Dealer
Yes
Employees Worked With
Heath
Report | Print
Nov 18, 2024 -

Stone Mountain Nissan responded

Hello Toni040662, thank you; we appreciate your feedback!

March 29, 2024

He listened to me and actually delivered. My last experience did not go well and I'm happy that KG was able to restore my confidence in the service department. More

by BIANCA.R.CUMMINGS5
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Nov 18, 2024 -

Stone Mountain Nissan responded

Bianca.r.cummings5, we're so glad that we were able to go above and beyond your expectations!

March 29, 2024

Service is great. I am kept informed on the progress of the work being performed. More

by HATTIELAWSON
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Nov 18, 2024 -

Stone Mountain Nissan responded

Hattielawson, we're so glad that we were able to go above and beyond your expectations!

March 27, 2024

I got my oil changed, the service was great KG IS EXCEPTIONAL, HE LISTEN TO THE CLIENTS. More

by NUTTINHONEY1
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 27, 2024

He was a very good advisor, made sure I understood and helped me through the process. He has great customer service. More

by Redfern2296
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
March 26, 2024

They were great Nothing more to say still waiting for one more part That's it More

by PGRATTAN
Recommend Dealer
Yes
Employees Worked With
Denis and KG
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2024

Excellent service That's enough in a nutshell Trey did great and all I have to say More

by PGRATTAN
Recommend Dealer
Yes
Employees Worked With
Dennis and KG
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, thank you for your great feedback! Our team here at Stone Mountain Nissan sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We hope you have a great day!

March 26, 2024

Excel service from Heath and Barry. ...always Heath and Barry never fail to deliver excellent customer service. They make me feel like Family for over 9 years now. More

by DETRICK32
Recommend Dealer
Yes
Employees Worked With
Heath and Barry
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, thank you for your great feedback! Our team here at Stone Mountain Nissan sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We hope you have a great day!

March 25, 2024

The service was absolutely amazing . The team was great ! The area was clean . Everyone’s More

by corlisschilds73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez
Report | Print
Jun 29, 2024 -

Stone Mountain Nissan responded

Hi, thank you for your great feedback! Our team here at Stone Mountain Nissan sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We hope you have a great day!

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