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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,367 Reviews

2,367 Reviews of Stone Mountain Nissan - Service Center

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May 01, 2025

I have 3 Nissan cars and I have them all serviced at Stone Mountain Nissan. None of them were purchased at Stone Mountain Nissan. We bring our cars to Stone Mountain because of KG. He is an exceptional More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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May 03, 2025 -

Stone Mountain Nissan responded

Mb, we're so glad that we were able to go above and beyond your expectations!

May 01, 2025

He is very knowledgeable and takes his time explaining details with my car. KG is very thorough, and he's extremely knowledgeable and takes his time explaining details with my car. More

by ANNETTEBENEFIELD
Recommend Dealer
Yes
Employees Worked With
KG
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May 03, 2025 -

Stone Mountain Nissan responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 30, 2025

Excellent and knowledgeable customer service. Speedy service, always on top of your maintenance reminders and recommendations More

by FELICIASTEWART24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Summers
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May 01, 2025 -

Stone Mountain Nissan responded

Hello Feliciastewart24, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

Excellent customer service The customer service representative was well informed and gave excellent recommendations to getting favorable service satisfaction More

by mcfa1752
Recommend Dealer
Yes
Employees Worked With
Kay
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May 01, 2025 -

Stone Mountain Nissan responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 28, 2025

Everyone at the dealership is very professional and attentive to the customer's needs. Stone Mountain Nissan has a great team. They advise of any additional services needed but they don't pressure you. More

by Keisha Lewis
Recommend Dealer
Yes
Employees Worked With
KG is my service representative
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Apr 30, 2025 -

Stone Mountain Nissan responded

Hello Keisha, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 28, 2025

My car door is no longer aligned with the frame. It wasn’t like that before the service, and I hasn’t been in any accidents. More

by er.barden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kay
Report | Print
Apr 30, 2025 -

Stone Mountain Nissan responded

Er.barden1, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at 678-252-3100 X3028 when you have an opportunity, and we will be more than happy to try and turn your experience around.

April 28, 2025

Two hours for an oil change and tire rotation. Also requested that tires be deflated to proper psi which was NOT completed and now I must go elsewhere before my road trip. Not a happy customer. More

by CAROL.GREEN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catherine Steed
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Stone Mountain Nissan responded

Carol.green56, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

April 28, 2025

Everyone at the dealership is very professional and attentive to the customer's needs. Stone Mountain Nissan has a great team. They advise of any additional services needed but they don't pressure you. More

by Keisha Lewis
Recommend Dealer
Yes
Employees Worked With
KG is my service representative
Report | Print
Apr 30, 2025 -

Stone Mountain Nissan responded

Hello Keisha, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 28, 2025

It's always a great experience visiting Nissan in Stone Mountain The service at your dealership is always excellent. I do recommend you all ever chance I get. More

by HILDAPACQUETTE
Recommend Dealer
Yes
Employees Worked With
Jermaine Summers
Report | Print
Apr 30, 2025 -

Stone Mountain Nissan responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2025

Courtesy great,Superb knowledge, Outstanding quality ? ??????? I have been a customer for over 13 years. Keep up the great work. More

by HEICHELB
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Apr 29, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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