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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,329 Reviews

2,329 Reviews of Stone Mountain Nissan - Service Center

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August 14, 2023

Bob is an excellent person. He always try solve the problem and help costumers. But most of the personal have very bad solving problems. More

by S-SANCHEZ1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Departament, take very long time to answer the phone or they put you in hold and never answer. The people who receive the cars for service are untrusted and forgive to do thing in the car service.
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August 14, 2023

Heath was a pleasure to work with. He was very personable, they provided good service , it didn't take a long time and it seems to have been at a fair price. I would definitely retu More

by MRHUBBARD76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Aug 17, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you have any further questions, please give us a call. We're always happy to help!

August 13, 2023

I mean it was okay. One of the workers hovered over me as soon as I got out of my car, which was sort of awkward. I really just wanted to get my car looked at then leave More

by art4life65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carroll Braddy
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August 13, 2023

Tony was awesome DJ was awesome and My drivers were awesome..All work was completed satisfactorily! More

by RMASON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and DJ
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Aug 16, 2023 -

Stone Mountain Nissan responded

Hello, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

August 10, 2023

Quick service and explanation of services was great. Whether I needed it or not, the explanation convinced me that I did! More

by DPHILL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 14, 2023 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2023

Took too long. Did not bring my car around. This always happens every time. Disappointing More

by guntercj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K G
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Aug 12, 2023 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

August 07, 2023

A bit difficult to navigate during construction but personnel are helpful. DJ is friendly and pleasant. Still, 4 plus hrs for oil cut?! More

by KATHLEENSEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dj
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Aug 10, 2023 -

Stone Mountain Nissan responded

Hi Kathleensea, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Heath Wages and the service department at Stone Mountain Nissan consistently provide excellent service for our 2013 Nissan Altima. More

by WCBURTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages is an All Star.
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Aug 10, 2023 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 06, 2023

The associates are very knowledgeable and friendly. When dealing with the customer they have the customers best interest in mind More

by MS.VICTORIATHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 06, 2023

Great service! I take my Maxima there for all service to keep it in top shape. More

by RICKEATON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
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