Stone Mountain Toyota

I took my van on to have them look at am issue that they had already fixed for me. The problem was still there. The mechanic had trouble replicating the problem. I drove with him and we were able to get som had already fixed for me. The problem was still there. The mechanic had trouble replicating the problem. I drove with him and we were able to get somewhat of a replication. Then the Team leader also went out. A step further, the van was put on the lift. Once that was done it was clear that the problem was not mechanical, but related to a road construction issue. I like that they did not give up and at least gave me the reassurance that the problem was fixed and my problem is nothing dangerous. Thank you for not giving up and giving me peace of mind. More

Great job excellent customer service from Michael and Neisha. Appreciated all the assistance from Brian as well in the loans department. Love the new look of the dealership as well. Neisha. Appreciated all the assistance from Brian as well in the loans department. Love the new look of the dealership as well. More

Terrance was a excellent service representative. I strongly recommend using him he was very helpful in my experience I strongly recommend using him he was very helpful in my experience More

Service was very friendly and just as timely as they said it would be. Pleasant experience. it would be. Pleasant experience. More

When I got there the advisor didn’t no what I came for , he tried to charge me for tires, and I get free tires . He didn’t try help servicing me. I drove all the way there to be there at 7am for no reason a he tried to charge me for tires, and I get free tires . He didn’t try help servicing me. I drove all the way there to be there at 7am for no reason and had to leave terrible service ! More

The Service Department has team members with good communication and customer service. They want to help you solve your vehicle problems. communication and customer service. They want to help you solve your vehicle problems. More

The car is worst than before. I am taking it back tomorrow. I thought Toyota fixed the problem in November 2035 after I paid to get fixed according to Today’s recommendation. I fo I am taking it back tomorrow. I thought Toyota fixed the problem in November 2035 after I paid to get fixed according to Today’s recommendation. I found out the did not fix it then and also today. I will go back tomorrow to see the manager with all my documents. More

Mr Terry is the best person,and he has Nice customers service .the reason I come back to the place because of his customers service service .the reason I come back to the place because of his customers service More

I will never go back. They aren’t upfront with time or vehicle information. Don’t waste an entire day going there. They aren’t upfront with time or vehicle information. Don’t waste an entire day going there. More

First of all our service rep Michelle was very kind knowledgeable and helpful especially considering all she had to deal with. A sensor was found unplugged which had caused us to sweat because of no AC knowledgeable and helpful especially considering all she had to deal with. A sensor was found unplugged which had caused us to sweat because of no AC since the last service. We were there a total of almost 5 hours without much explanation of what was going on. And when a problem was found, there was General lack of knowledge about our warranties and Powertrain. Michelle was helpful with this but overall we were not very happy and sitting in your lobby is unpleasant and uncomfortable considering how long we were there. More